Meet Luz Reyes, our November Staff Spotlight

How long have you been with St. Francis House? What is your role?

I am a Community Outreach Coordinator and have been working at St. Francis House for a year now. My responsibilities include staying informed on resources for guests and acting as a key connector between our guests and the services they need. I also explore the Boston area for ideas, people and organizations that have the potential to make positive contributions to the Recovery Support Center and its members. I work to conduct outreach within the Boston community to spread the word about the Center and find ways to promote recovery and collaboration. In addition, I follow up on individual needs and provide peer support to our guests.

What part of your job do you enjoy most?

When I come in in the morning, I enjoy seeing the members day after day. I like taking the time to hear what went on the night before, listening to their stories, and helping them get through the day and their struggles. Being there for the members and connecting with them is a large part of my job, and it’s what I enjoy the most every day.

Is there anything you wish people knew about your role or your department?

The Recovery Support Center is a very supportive environment. As a person in recovery myself, I have been given the unique opportunity to help others who are struggling with addition. The Center has given me the chance to help others move forward with their lives, and it is an honor for me to hear from members that I have helped to make a difference in their lives. I am also so thankful to my fellow staff members from St. Francis House for continuing to believe in me.

Is there anything about your job that you find challenging and how do you work through it?

It’s challenging at times to come in and see the members struggling. Sometimes it’s hard for me to help some of the members because they are feeling ‘stuck’ and are having trouble forward. You have to want to help yourself before someone else can help you. Every guest has different struggles in their lives and they also have very different emotional, physical, and mental needs. You have to meet people where they are at and be accepting of what each person is dealing with.