St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs. We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Thirteen paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

Current Employment Opportunities:

Position Summary

The Campaign Director is responsible for the strategic direction and day-to-day planning, coordination and management of the St. Francis House comprehensive campaign.  The Campaign Director will help to set strategy and execute all aspects of the 5 year campaign.  The role entails working collaboratively with members of the St. Francis House development staff, Board members and campaign committees.

Essential Duties & Responsibilities

  • Work closely with the VP of Development and CEO to create the strategic plan for a successful 5 year campaign to raise $60,000,000
  • Create and manage the implementation plan for the Development staff and CEO.
  • Establish, manage and document the daily, weekly and monthly operations of the comprehensive campaign;

Education & Experience

Minimum of 5 – 7 years of demonstrated development leadership and execution of a campaign required.

Knowledge, Skills & Abilities

  • Work effectively with staff, volunteers and donors;
  • Results oriented and mission driven;
  • Attention to detail and ability to analyze fundraising and activities;
  • Plan, organize, influence and control campaign operations;
  • Knowledge of the Raiser’s Edge database;
  • Excellent communication skills;
  • Some evening and weekend work required.

EEO

To apply, send resume with cover letter to:  careers@stfrancishouse.org

Please put in Subject line: Campaign Director

 

Position Summary

The Senior Leadership Gifts Officer is a key member of a strong development team.   The Senior Leadership Gifts Officer is a self-starter who enjoys front-line relationship building.  The Senior Leadership Gifts Officer identifies, cultivates, solicits and stewards donors with capacity for annual gifts in the $5,000 to $24,999 range.

Essential Duties & Responsibilities

  • Speak to student/community/volunteer groups about St. Francis House, its mission, vision and impact.
  • Manage a portfolio of up to 250 leadership annual giving donors/prospects.  Conduct outreach to ensure that each donor in the SLGO portfolio receives at least two quality contacts each year.
  • Educate long term, consecutive annual fund donors about ways of giving to St. Francis House through a will, trust, retirement plan, etc.
  • Conduct prospect research and create individual approach strategies for the top 75 prospects in your portfolio.
  • Enter contact reports, next actions, intended ask amounts, etc. in Raiser’s Edge and analyze weekly reports to ensure timely follow-up with donors and prospects.
  • Create and implement moves management plans for managed prospects and track and report progress on a monthly basis.
  • Support the Director of the Annual Fund and collaborate with the Leadership Gifts Officer and other team members on projects to increase the number of new annual fund donors each year, retain and upgrade existing donors, and regain lapsed donors.

Education & Experience

  •  Three years related fundraising experience.
  • Knowledge of prospect research internet-based resources and databases
  • Familiarity with Microsoft Office, Word, Excel and PowerPoint, and Raisers Edge a plus
  • Proven track record in attention to detail and as a problem solver
  • Professional demeanor and strong writing and quality control skills
  • Proven ability to handle a multitude of tasks
  • Ability to work independently and as part of a team

EEO

To apply, send resume with cover letter to:  careers@stfrancishouse.org

Please put in Subject line:  SLGO

The Care Coordinator is a community based case management position. This role is part of a new MassHealth initiative that provides qualified MassHealth enrollees with a service benefit called Behavioral Health Community Partners (BH CP). St. Francis House has partnered with eight community-based providers to form the Social Determinants of Health BH CP Consortium to serve eligible MassHealth enrollees in the greater Boston area.

This role will be based in the community and serve as a vital link connecting homeless individuals with serious mental illness, substance use disorders, and/or complex medical illnesses with needed care including mental health, substance use, and primary care as well as services that address social determinants of health needs.

This work is a part of a new MassHealth initiative that provides qualified MassHealth enrollees with a service benefit called Behavioral Health Community Partners (BH CP). St. Francis House has partnered with eight community-based providers to form the Social Determinants of Health BH CP Consortium to serve eligible MassHealth enrollees in the greater Boston area.

The BH CP Care Coordinator will work as part of an interdisciplinary BH CP team and take responsibility for coordinating the care for 35-45 enrollees.  The BH CP Care Coordinator will work closely with nurse care managers and will be responsible for the engaging their enrollees regularly (several times a month), mostly face to face, and making sure that the enrollee is getting connected to vital services and progressing towards the goals outlined in their Person Centered Care Plan.

Essential Duties and Responsibilities:

  • Communicates and engages with enrollees regularly and helps enrollee progress on goals identified in Patient Centered Care Plan
  • Works collaboratively with the nurse care managers, conduct timely Comprehensive Assessments
  • Maintains weekly communication with the BH CP team via data sharing platform to improve coordination of information sharing/collaboration between enrollee and BH CP teams
  • Keeps timely and accurate documentation regarding enrollee progress on Care Plan goals, all enrollee encounters, care coordination notes
  • Assists nurse care managers and BH CP teams with arranging enrollee appointments for services needed and other related assessments; accompanies enrollees to appointments as needed
  • Triages and troubleshoots care need issues for enrollees; works with nurse care managers to address needs
  • Participates in team case conferences and advocates for enrollees’ needs
  • Participates in BH CP trainings and learning collaborative

Education and Experience:

  • A./B.S. in Psychology, Social Work, or other closely related Human Service field.
  • Two (2) years minimum experience in in direct service or case management.
  • Experience working with homeless population strongly a plus.

Knowledge, Skills & Abilities:

  • Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner
  • Self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care
  • Motivational Interviewing and Cultural Competency training a plus; experience working with homeless populations and/or populations with mental illness and substance use disorders.
  • Experience in case management or human services is preferred but not required
  • Must be proficient in the following computer applications–Microsoft Word, Excel and Outlook
  • Experience with ETO or another HMIS application preferred.
  • Knowledge of de-escalation techniques or crisis intervention preferred.
  • Adhere to agency code of conduct

EEO

To apply, send resume with cover letter to:  careers@stfrancishouse.org

The primary purpose of the Housekeeping Supervisor position, is to provide guidance and direction to the custodians within the Facilities Department in accordance with St. Francis House’s cleaning standards and OSHA requirements. The Housekeeping Supervisor will work closely with the Facilities Manager to support all Housekeeping activities.

Essential Duties and Responsibilities:

  • Assist in the planning, developing, organizing, implementing, evaluating, and directing of all custodial services.
  • Assist the development and implementation of departmental policies and procedures to assure that maintenance of the premises, facility, and equipment is current, safe, secure, orderly, and attractive and in the highest degree of cleanliness / sanitation at all times. This includes all off-site facilities and equipment as well.
  • Assist in the developing and maintaining a good working rapport with inter-department personnel, and other departments within the agency, to assure that proper custodial services can be properly planned and maintained to meet the needs of the agency.
  • Monitor and inspect custodial assignments for the purpose of ensuring adherence to established standards.
  • Monitor safe working practices and safety programs for the purpose of ensuring efficient practice and promoting proper working habits.
  • Repair custodial equipment as needed for the purpose of ensuring safe facilities.
  • Assists with scheduling of facilities staff coverage as necessary. Monitor custodial staff to ensure compliance of directives and established procedures.

Education and Experience:

  • High School diploma or equivalent.
  • Three (3) years minimum experience in commercial and/or residential operations and housekeeping.
  • Appropriate licenses and certificates in maintenance or/and building trades.

Knowledge, Skills & Abilities:

  • Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Basic budgeting skills with ability to manage inventory of supplies and equipment as well as, staffing hours, including overtime.
  • Basic computer knowledge for the purpose of scheduling, recordkeeping- i.e. spreadsheet software; internet search, outlook, and a working knowledge of Microsoft Project.
  • Ability to lift and/or move up to 25 pounds frequently and occasionally lift and/or move up to 50 pounds.

EEO

To apply, send resume with cover letter to:  careers@stfrancishouse.org

The Development Operations Officer will play a key role in managing the operational systems of the Development Department as well as proactively identifying and implementing creative and thoughtful strategies to support the fundraising functions across the department and the organization. The Development Operations Officer is responsible for the fundraising database with distinct and important responsibilities: 1) oversee gift entry and acknowledgments; 2) maintain Individual, foundation, and corporate records to ensure accuracy; 3) customize development and fundraising reports; 4) maintain a clean database; and 5) be responsible for the integrity and accuracy of data entry information in Raiser’s Edge.

The Development Operations Officer also works closely with the Finance team on monthly revenue reconciliations and provides support during the annual audit and fiscal budget preparation. Fundamentally, the Development Operations Officer must be willing to support the work, structure and systems for an effective and dynamic development department.

Essential Duties:

Systems and Database Management:  

  • Manage all aspects of Raiser’s Edge database including data integrity, updates and corrections. Develop effective and efficient systems to manage data connections and transfers between Raiser’s Edge and other systems.
  • Manages processing of all gifts via mail, credit card, online, and stock transfer.  Strategizes and manages implementation of data enrichment services, determining the best use of Raiser’s Edge features to accomplish the goals of AF.
  • Creates all queries, reports, lists needed by development staff as needed for mailings, events, board give/get, and moves management using best practices.
  • Analyze current RE and development operational practices and procedures and implement process improvement yearly.
  • Develop training tools and documents for staff (team of 15) on the proper use of the database and research tools and be available for 1:1 training, if required.
  • Manages vendor relationships to support development operations.

Gift Entry, Acknowledgments & Reconciliation:  

  • Oversees the entire gift processing and acknowledgement process using best practices.
  • Oversees the batching of all cash, checks, and credit card donations and ensures it reaches the Finance Department in a timely basis.
  • Creates timely and up to-date acknowledgement letters/tax receipts while checking for grammatical/typographical mistakes and knowledge of practical tax receipting protocol.
  • Manages the month-end process, troubleshooting and auditing data to ensure the smooth transfer of data to Finance as well as performing a monthly reconciliation report and review with fiscal team.
  • Generates pledge reminders and invoices.

Reporting and Other Functions:  

  • Develops reports and manages the regular distribution of data, including daily revenue report.
  • Works with Communications Department to support sharing of data and information cross donor platforms and CRM.
  • Creates custom “dashboards” for development staff which demonstrate revenue progress in real-time and manages tasks and actions.
  • Conduct regular research and written briefs on new and existing donors to determine wealth and inclination.
  • Manages the creation of all fundraising donation forms used for direct mail, events and fundraising campaigns.
  • Will work with Director of Annual Fund on projections for yearly revenue and expenditures budgets.
  • Manages the Development Assistant and Operations Able worker who serves as a key administrative resource for the departments gift processing and acknowledging process.
  • Occasionally work evenings or weekend special events.
  • Other duties as assigned

Education:

  • Bachelor’s degree (B.A.) from four–year College or university; or three-five years related experience and/or training; or equivalent combination of education and experience.
  • At least 3-4 years Raiser’s Edge experience or equivalent.
  • Proficiency in Microsoft Office.

 

Knowledge, Skills & Abilities:

  • Ability to multitask, prioritize, and work independently and as part of a team, in a deadline-driven environment.
  • Self-starter, ability to identify problems and propose solutions.
  • Strong organizational and project management skills and detail oriented.
  • Excellent written, verbal and inter-personal communication skills.
  • Ability to communicate through multiple levels of an organization.
  • Strong analytical and organizational skills
  • Adhere to agency code of conduct.
  • Possession of pleasant and collaborative style in the workplace including professional attitude, attention to detail, dependability and initiative
  • Someone who takes pride in managing database and is passionate about helping.
  • Comfort and experience with computers, including the use of email programs, web-based tools, common Microsoft Office applications (Outlook, Word, Excel), and database programs

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