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St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs.

We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency.

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

Current Employment Opportunities:

St. Francis House recognizes our employees are our greatest asset and embraces a dynamic and diverse workforce. We are committed to the success of our employees and we promote a culture that values professional development and high performance.

Opportunity

The Care Coordinator is a community-based case management position. This role is part of a new MassHealth initiative that provides qualified MassHealth enrollees with a service benefit called Behavioral Health Community Partners (BH CP). St. Francis House has partnered with eight community-based providers to form the Social Determinants of Health BH CP Consortium to serve eligible MassHealth enrollees in the greater Boston area.

This role will be based in the community and serve as a vital link connecting homeless individuals with serious mental illness, substance use disorders, and/or complex medical illnesses with needed care including mental health, substance use, and primary care as well as services that address social determinants of health needs.

The BH CP Care Coordinator will work as part of an interdisciplinary BH CP team and take responsibility for coordinating the care for 35-45 enrollees. The BH CP Care Coordinator will work closely with nurse care managers and will be responsible for the engaging their enrollees regularly (several times a month), mostly face to face, and making sure that the enrollee is getting connected to vital services and progressing towards the goals outlined in their Person- Centered Care Plan. Specific responsibilities include:

  • Communicate and engage with enrollees regularly and help enrollee progress on goals identified in Patient Centered Care Plan
  • Work with the nurse care managers, conduct timely Comprehensive Assessments
  • Maintain weekly communication with the BH CP team via data sharing platform to improve coordination of information sharing/collaboration between enrollee and BH CP teams
  • Input documentation into data platform regarding enrollee progress on Care Plan goals, all enrollee encounters, care coordination notes
  • Assist nurse care managers and BH CP teams with arranging enrollee appointments for services needed and other related assessments; accompany enrollees to appointments as needed
  • Triage and troubleshoot care need issues for enrollees; work with nurse care managers to address needs
  • Participate in team case conferences and advocates for enrollees’ needs
  • Participate in BH CP trainings and learning collaborative
  • Remind enrollees about keeping appointments, filling prescriptions, etc.
  • Work with BH CP team on development & implementation of Patient Centered Care Plan
  • Request and send medical records for care coordination purposes to providers, ACO, MCO as needed

Qualifications/ Requirements:

BA/BS in Psychology, Social Work, or other closely related Human Service field; and 1-3 years minimum experience in in direct service or case management including experience working with homeless population and/or populations with mental illness and substance use disorders. Background in a health related organization or in navigating health care environments preferred. Motivational Interviewing and Cultural Competency training a plus; Must be fluent in English, both written and verbal; Bilingual in Spanish preferred

The successful candidate will be able to demonstrate the following:

  • Exhibit professionalism and the translation of SFH’s mission into guest-centered activities and services
  • Demonstrate integrity by working with passion, commitment, and honesty and always acting in the best interests of colleagues and guests
  • Approach work in a collaborative and caring manner interacting with insight, sincerity, and compassion
  • Recognize and respect diversity in all forms
  • Strive for excellence in the fulfillment of SFH’s mission through quality, innovation, and continuous learning
  • Demonstrate initiative, flexibility, and openness to change
  • Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities
  • Review, promote, and enforce SFH’s Standard of Conduct
  • Promptly, in good faith, report any instances of suspected fraud, waste, and abuse
  • Attend all in-service trainings
  • Excellent customer service skills and the ability to communicate professionally with employees and enrollees both on the phone and in person
  • Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner
  • Self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care
  • Proficiency with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

 

How to Apply:

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

Mail:  Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

St. Francis House recognizes our employees are our greatest asset and embraces a dynamic and diverse workforce. We are committed to the success of our employees and we promote a culture that values professional development and high performance.

Opportunity

We are currently seeking an experienced bi-lingual Spanish speaking individual to pro-actively engage day shelter guests, many of whom have experienced/ongoing substance use issues, mental health needs, and/or criminal histories, chronic homelessness and trauma, and to provide holistic comprehensive case management, general support, referrals and other related assistance during the hours of 7am-3pm.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Determine the needs of individual guests through engagement and strength-based needs assessment process
  • Carry a caseload of 20 (+/-) guests with the goal of moving them towards self-sufficiency
  • Create goals and individualized service plans along with guest(s)
  • Develop mutually respectful relationships with guests while maintaining and modeling appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House
  • Provide referral services for individual guests internally at St. Francis House and external agencies and resources
  • Advise and empower individuals with regard to independent actions that may be taken to resolve problems
  • Follow up in order to assess the effectiveness of case management and general counseling services, update goals and service plan accordingly, and determine discharge planning/successful transition from case management service with guests
  • Provide services to guests that empower each individual and promote pathways to self-determination and stability, using an integrated “Universal Design” model of care that is Person-Centered, Recovery-Focused and Trauma-Informed
  • Establish collaborative working relationships/rapport with guest, utilizing a consumer-driven, strength-based needs assessment to identify guests needs
  • Conduct outreach and triage to guests in the busiest areas of our day shelter when not working individually with guests
  • Engage with guests utilizing techniques of motivational interviewing to empower guests while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
  • Keep real-time accurate records of guest contacts, case management services provided, and guest progress in web-based software program (ETO) and partner with guests to monitor, address/resolve challenges, using a person-centered, empowerment approach
  • Actively participate in individual supervision, team meetings, case conferences and presentations
  • Work collaboratively with colleagues in the clinical and recovery services team, as well as other department

Qualifications/Requirement

BA/BS in Psychology, Social Work, or other closely related Human Service field with 1-3 years experience in case management or direct service of homeless individuals; or Associates degree (AA) from a college or university; with 3-5 years related experience and/or training. Experience working with homeless population and/or populations with mental illness and substance use disorders strongly preferred. Bi-lingual in Spanish/English (fluency in both spoken and written) required.

The successful candidate will be able to demonstrate the following:

  • Exhibit professionalism and the translation of SFH’s mission into guest-centered activities and services
  • Demonstrate integrity by working with passion, commitment, and honesty and always acting in the best interests of colleagues and guests
  • Approach work in a collaborative and caring manner interacting with insight, sincerity, and compassion
  • Recognize and respect diversity in all forms
  • Strive for excellence in the fulfillment of SFH’s mission through quality, innovation, and continuous learning
  • Demonstrate initiative, flexibility, and openness to change
  • Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities
  • Review, promote, and enforce SFH’s Standard of Conduct
  • Promptly, in good faith, report any instances of suspected fraud, waste, and abuse
  • Attend all in-service trainings
  • Communicate calmly and effectively with agitated guests and/or in a crisis situation, using good judgment and applying de-escalation techniques as necessary

Exhibit excellent oral and written communication skills

Compensation and Benefits:

We offer a competitive salary and extensive benefit including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply:

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

Mail:  Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

 

AA/EOE

 

Organization Overview

 St. Francis House is the largest day shelter in New England. Located in the heart of downtown Boston, we serve over 500 poor and homeless men and women a day, 365 days a year. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care.

For over 30 years, we have welcomed poor and homeless men and women who fear that their best days are behind them. We provide services, support, and a glimpse of what their lives can become: productive, healthy, fulfilling.

At St. Francis House, our mission and approach are simple: We believe in the worth of every human being, and we know from experience that when people have the right tools, change can happen. That’s why we provide our guests with everything they need to reclaim their dignity and rebuild their lives: nutritious meals, clothing, access to medical care, counseling, vocational rehabilitation, and housing.  For more information, visit www.stfrancishouse.org.

 

Opportunity

The Data Support Specialist is responsible for upholding a high standard of data integrity in the agency’s Efforts to Outcomes (ETO) database.  ETO houses all client-based information and serves as not only a tool to store agency data but also as an integral part of our in-house communication system. The Data Support Specialist will monitor the quality of quantitative data, provide superior staff training and support and oversee maintenance of the ETO database.  The Data Support specialist will run data quality reports to illustrate and highlight incongruences between program functioning and data input into ETO and will notify the Evaluation Manger and program staff when discrepancies occur.

Essential Duties and Responsibilities

  • Conduct weekly audits of the quality and timeliness of data entry.
  • Provide training and support to direct staff in their daily usage of ETO software.
  • Create, monitor and maintain ETO and data collection training materials.
  • Continually review structure of database to ensure the platform is adequate and tailored to meet the needs of staff and guests.
  • Pro-actively communicate with team members, supervisors and colleagues. Stay up to date on ETO database updates, reporting software and HMIS requirements.

Qualifications/Requirements

 Requires a Bachelor’s degree with a minimum.

  • Experience in non-profit setting using data tracking software as well as a firm understanding of outcomes measurement and/or program evaluation principles as they apply to non-profit settings.
  • Prior use of Efforts to Outcomes (ETO) database preferred.
  • Experience working directly with disenfranchised populations and/or in an organization that serves vulnerable adults preferred.
  • Strong oral and written communication skills:  Speak clearly and persuasively in positive or negative situations; listen and get calcification; respond well to questions; demonstrate group presentation skills; participate in meetings.
  • Ability to synthesize complex or diverse information; collect and analyze information use intuition and experience to understand data.
  • Ability to work productively as a team and independently.
  • Excellent organizational and time management skills.
  • Positive energy, optimistic outlook, sense of humor and an ability to take things in stride.

 

Compensation and Benefits

We offer a very competitive salary and extensive benefit plans including:

  • Medical and Dental Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Short &Long Term Disability Insurance
  • 403(b) Retirement Savings Plan

 

 How to Apply:

Send resume and cover letter to: Human Resources or

Email: careers@stfrancishouse.org
Mail:  Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

 

AA/EOE

 

 

Organization Overview

 St. Francis House is the largest day shelter in New England. Located in the heart of downtown Boston, we serve over 800 poor and homeless men and women a day, 365 days a year. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care.

For 27 years, we have welcomed poor and homeless men and women who fear that their best days are behind them. We provide services, support, and a glimpse of what their lives can become: productive, healthy, fulfilling.

At St. Francis House, our mission and approach are simple: We believe in the worth of every human being, and we know from experience that when people have the right tools, change can happen. That’s why we provide our guests with everything they need to reclaim their dignity and rebuild their lives: nutritious meals, clothing, access to medical care, counseling, vocational rehabilitation, and housing. For more information visit www.stfrancishouse.org.

 

Opportunity

We are currently seeking a Development Associate to provide support for a variety of Development operations including gift processing, gift acknowledgment, updating and maintaining data in Raiser’s Edge, as well as providing ad hoc support for special projects and events in support of Development and agency goals. Specific responsibilities include:

 

Processes all gifts that come to 39 Boylston Street and the lockbox company

Acts as a first line of contact for general donor inquiries and inquiries through the website

Maintains accurate records on all active donors in Raiser’s Edge database

Prepares and mails timely donor acknowledgments for all gifts

Coordinates all aspects of matching gifts and tribute programs

Promotes Stewardship of donors through attention to detail and prompt response to inquiries

Maintains up-to-date central filing system including files for the Planned Giving Program

Addresses donor comments and contributions returned or rejected for any reason

Maintains department calendar

Provides administrative support to the Development Department

Coordinates Development volunteers, interns and (when appropriate) temporary employees

Prepares reports and correspondence as needed

Assists with special projects and events in support of fundraising priorities

 

Education/Experience:

Bachelor’s degree (B.A./B.S.) from a college or university or equivalent combination of education and experience.

Knowledge of Word; Excel and Raiser’s Edge database software.

 

Compensation and Benefits

 

We offer a very competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan

 

How to Apply:

Send resume and cover letter to Human Resources,

email: hr@stfrancishouse.org
St. Francis House, 39 Boylston Street
Boston, MA 02116
AA/EOE

Organization Overview

 St. Francis House is the largest day shelter in New England. Located in the heart of downtown Boston, we serve over 800 poor and homeless men and women a day, 365 days a year. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care.

For 27 years, we have welcomed poor and homeless men and women who fear that their best days are behind them. We provide services, support, and a glimpse of what their lives can become: productive, healthy, fulfilling.

At St. Francis House, our mission and approach are simple: We believe in the worth of every human being, and we know from experience that when people have the right tools, change can happen. That’s why we provide our guests with everything they need to reclaim their dignity and rebuild their lives: nutritious meals, clothing, access to medical care, counseling, vocational rehabilitation, and housing. For more information visit www.stfrancishouse.org.

 

Opportunity

St. Francis House seeks an experienced and innovative Development professional with a proven track record working in a fast-paced environment in non-profit fundraising. This individual will be a key member of the Development Department’s annual giving operation and will manage a portfolio of mid-level individual donors and prospects.

This is a dynamic position for an individual who enjoys front-line relationship building and working in a team-oriented environment. Specific responsibilities include:

  • Ensure that donors are accomplishing their philanthropic goals and ambitions through relationship building.
  • Identify, cultivate, solicit, and steward a portfolio of 200+ current and prospective donors.
  • Increase the number of mid-level donors and upgrade the giving levels of existing donors participating in the annual giving program.
  • Make direct and face-to-face solicitations.
  • Use Raiser’s Edge to track and cultivate donors and prospective donors.
  • Use wealth screening tools for prospect research.
  • During validation any donor categorized as a major gift prospect shall be transitioned to the major gifts team.
  • Create and implement moves management plans.
  • Steward donors through public and private recognition.
  • Track and report progress using specific metrics.
  • Support the Director of Annual Fund and other team members with projects that contribute to the Department’s overall goals and other duties as assigned.

Qualifications:

Bachelor’s degree (B. A.) from four-year college or university and two years related experience and/or training; or equivalent combination of education and experience.

Skills:

  • Effective interpersonal communication, verbal and writing skills.
  • Ability to think strategically to formulate and execute plans that meet and exceed goals.
  • Ability to work collaboratively and independently as appropriate.

We offer a very competitive salary and extensive benefits including:

Medical and Dental Insurance
Long Term Disability Insurance
Four weeks paid Vacation per year
Twelve paid Holidays per year
Twelve paid Sick Days per year
403(b) Retirement Plan with an employer match

How to Apply:

Send resume and cover letter to Human Resources,
email: hr@ stfrancishouse.org,
St. Francis House, 39 Boylston Street, Boston, MA 02116

AA/EOE

 

Organization Overview

St. Francis House, a non-denominational nonprofit organization, is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve a diverse population of, on average, 500 poor and homeless men and women each day, 365 days a year.

As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

 

Opportunity

St. Francis House recognizes our employees are our greatest asset and embraces a dynamic and diverse workforce. We are committed to the success of our employees and we promote a culture that values professional development and high performance. We are currently seeking a Director of Human Resources to be responsible for providing leadership and oversight for all human resources functions and providing strategic leadership and direction to maximize staff engagement and satisfaction by programs including Talent Acquisition and Management, Employee Relations, Compensation, Benefits, and Staff Training and Development.  Specific responsibilities include:

 

  • Plans, implements, and directs the Agency’s Human Resource function and performance. Manages the two staff positions in the Human Resources Department
  • Participates in the development of the Agency’s plans and provides strategic, functional expertise, thought leadership and coaching as an active member of the Senior Leadership Team
  • Establishes departmental objectives that support the accomplishment of the Agency’s strategic goals.
  • Directs the preparation and maintenance of reports as necessary to carry out the functions of the department.
  • Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment
  • Develops and implements programs to allow the Agency to embrace applicants and employees of all backgrounds and to promote the full development and performance of all employees. Takes a leadership role on the Agency’s Diversity and Inclusivity Committee
  • Develops and implements staffing strategies and programs to identify talent both within and outside the Agency
  • Oversees talent management from recruitment to onboarding
  • Ensures positive work environment and staff engagement. Oversees training and leadership development, retention, recognition, employee communication and career development. Assesses and evaluates training and staff development needs, and develops programs to meet needs
  • Determines and recommends employee relations practices necessary to establish positive employer-employee relationships and promote a high level or employee morale and motivation.
  • Develops and maintains performance management programs and provides assistance to employees and supervisors with questions and workplace issues
  • Develops and manages compensation and benefit programs, including job descriptions and classifications, salary structure and salary adjustments.
  • Oversees benefit plan communication, enrollment and administration including but not limited to FMLA, short and long term disability, workers compensation, and health insurance
  • Maintains an effective program of compliance with laws and regulations related to human resources and manages relationships with legal and compliance agencies
  • Actively engages with employees at all levels to promote positive and constructive employee relations
  • In coordination with Agency management, develops and documents appropriate personnel policies and programs for effective management of staff including employee relations, affirmative action, sexual harassment, and employee safety and wellness
  • Provides leadership and consulting support on Human Resource matters of policy and supervising staff
  • Monitors latest trends in Human Resources and ensures that St. Francis House remains at a strong competitive advantage
  • Serves as liaison with the Finance Department to ensure that all information required for payroll processing is timely and accurately received by finance and that all benefits

Qualifications/ Requirements:

Bachelor’s degree in relevant field (Master’s Degree preferred); and ten to fifteen years related experience preferably in a nonprofit setting; or equivalent combination of education and experience.   SHRM certification a plus.  Must be fluent in English, both written and verbal; Bi-lingual in Spanish a plus

The successful candidate will be able to demonstrate the following:

  • Skills as an HR generalist with broad knowledge and experience in employment law, compensation, organizational planning, organizational development, employee relations, safety, and training and development and a commitment to keeping current and proficient with necessary skills and knowledge
  • Strong verbal and written communication skills and ability to exercise sound judgment
  • Detail orientation, ability to multi-task, and willingness to work in a team-oriented environment
  • Professionalism and the ability to translate SFH’s mission and culture into staff centered activities and services
  • Integrity by working with passion, commitment, and honesty, acting in the best interests of the Agency and staff
  • A collaborating and caring manner interacting with insight, sincerity, and compassion
  • Recognition and respect for diversity in all forms
  • Commitment to strive for excellence in the fulfillment of SFH’s mission through quality, innovation, and continuous learning
  • Initiative, flexibility, and openness to change

Compensation and Benefits

 We offer a competitive salary and extensive benefits including:

 

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer match

How to Apply:

  • Confidential applications (resume and cover letter) should be addressed to gale.batchelder@claconnect.com. No phone calls please. Put “St. Francis House in the subject line and tell us how you learned of this opportunity. St. Francis House is an equal opportunity employer.