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St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs.

We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency.

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

Current Employment Opportunities:

St. Francis House recognizes our employees are our greatest asset and embraces a dynamic and diverse workforce. We are committed to the success of our employees and we promote a culture that values professional development and high performance.

Opportunity

The Care Coordinator is a community-based case management position. This role is part of a new MassHealth initiative that provides qualified MassHealth enrollees with a service benefit called Behavioral Health Community Partners (BH CP). St. Francis House has partnered with eight community-based providers to form the Social Determinants of Health BH CP Consortium to serve eligible MassHealth enrollees in the greater Boston area.

This role will be based in the community and serve as a vital link connecting homeless individuals with serious mental illness, substance use disorders, and/or complex medical illnesses with needed care including mental health, substance use, and primary care as well as services that address social determinants of health needs.

The BH CP Care Coordinator will work as part of an interdisciplinary BH CP team and take responsibility for coordinating the care for 35-45 enrollees. The BH CP Care Coordinator will work closely with nurse care managers and will be responsible for the engaging their enrollees regularly (several times a month), mostly face to face, and making sure that the enrollee is getting connected to vital services and progressing towards the goals outlined in their Person- Centered Care Plan. Specific responsibilities include:

  • Communicate and engage with enrollees regularly and help enrollee progress on goals identified in Patient Centered Care Plan
  • Work with the nurse care managers, conduct timely Comprehensive Assessments
  • Maintain weekly communication with the BH CP team via data sharing platform to improve coordination of information sharing/collaboration between enrollee and BH CP teams
  • Input documentation into data platform regarding enrollee progress on Care Plan goals, all enrollee encounters, care coordination notes
  • Assist nurse care managers and BH CP teams with arranging enrollee appointments for services needed and other related assessments; accompany enrollees to appointments as needed
  • Triage and troubleshoot care need issues for enrollees; work with nurse care managers to address needs
  • Participate in team case conferences and advocates for enrollees’ needs
  • Participate in BH CP trainings and learning collaborative
  • Remind enrollees about keeping appointments, filling prescriptions, etc.
  • Work with BH CP team on development & implementation of Patient Centered Care Plan
  • Request and send medical records for care coordination purposes to providers, ACO, MCO as needed

Qualifications/ Requirements:

BA/BS in Psychology, Social Work, or other closely related Human Service field; and 1-3 years minimum experience in in direct service or case management including experience working with homeless population and/or populations with mental illness and substance use disorders. Background in a health related organization or in navigating health care environments preferred. Motivational Interviewing and Cultural Competency training a plus; Must be fluent in English, both written and verbal; Bilingual in Spanish preferred

The successful candidate will be able to demonstrate the following:

  • Exhibit professionalism and the translation of SFH’s mission into guest-centered activities and services
  • Demonstrate integrity by working with passion, commitment, and honesty and always acting in the best interests of colleagues and guests
  • Approach work in a collaborative and caring manner interacting with insight, sincerity, and compassion
  • Recognize and respect diversity in all forms
  • Strive for excellence in the fulfillment of SFH’s mission through quality, innovation, and continuous learning
  • Demonstrate initiative, flexibility, and openness to change
  • Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities
  • Review, promote, and enforce SFH’s Standard of Conduct
  • Promptly, in good faith, report any instances of suspected fraud, waste, and abuse
  • Attend all in-service trainings
  • Excellent customer service skills and the ability to communicate professionally with employees and enrollees both on the phone and in person
  • Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner
  • Self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care
  • Proficiency with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

 

How to Apply:

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

Mail:  Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

St. Francis House recognizes our employees are our greatest asset and embraces a dynamic and diverse workforce. We are committed to the success of our employees and we promote a culture that values professional development and high performance.

Opportunity

We are currently seeking an experienced bi-lingual Spanish speaking individual to pro-actively engage day shelter guests, many of whom have experienced/ongoing substance use issues, mental health needs, and/or criminal histories, chronic homelessness and trauma, and to provide holistic comprehensive case management, general support, referrals and other related assistance during the hours of 7am-3pm.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Determine the needs of individual guests through engagement and strength-based needs assessment process
  • Carry a caseload of 20 (+/-) guests with the goal of moving them towards self-sufficiency
  • Create goals and individualized service plans along with guest(s)
  • Develop mutually respectful relationships with guests while maintaining and modeling appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House
  • Provide referral services for individual guests internally at St. Francis House and external agencies and resources
  • Advise and empower individuals with regard to independent actions that may be taken to resolve problems
  • Follow up in order to assess the effectiveness of case management and general counseling services, update goals and service plan accordingly, and determine discharge planning/successful transition from case management service with guests
  • Provide services to guests that empower each individual and promote pathways to self-determination and stability, using an integrated “Universal Design” model of care that is Person-Centered, Recovery-Focused and Trauma-Informed
  • Establish collaborative working relationships/rapport with guest, utilizing a consumer-driven, strength-based needs assessment to identify guests needs
  • Conduct outreach and triage to guests in the busiest areas of our day shelter when not working individually with guests
  • Engage with guests utilizing techniques of motivational interviewing to empower guests while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
  • Keep real-time accurate records of guest contacts, case management services provided, and guest progress in web-based software program (ETO) and partner with guests to monitor, address/resolve challenges, using a person-centered, empowerment approach
  • Actively participate in individual supervision, team meetings, case conferences and presentations
  • Work collaboratively with colleagues in the clinical and recovery services team, as well as other department

Qualifications/Requirement

BA/BS in Psychology, Social Work, or other closely related Human Service field with 1-3 years experience in case management or direct service of homeless individuals; or Associates degree (AA) from a college or university; with 3-5 years related experience and/or training. Experience working with homeless population and/or populations with mental illness and substance use disorders strongly preferred. Bi-lingual in Spanish/English (fluency in both spoken and written) required.

The successful candidate will be able to demonstrate the following:

  • Exhibit professionalism and the translation of SFH’s mission into guest-centered activities and services
  • Demonstrate integrity by working with passion, commitment, and honesty and always acting in the best interests of colleagues and guests
  • Approach work in a collaborative and caring manner interacting with insight, sincerity, and compassion
  • Recognize and respect diversity in all forms
  • Strive for excellence in the fulfillment of SFH’s mission through quality, innovation, and continuous learning
  • Demonstrate initiative, flexibility, and openness to change
  • Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities
  • Review, promote, and enforce SFH’s Standard of Conduct
  • Promptly, in good faith, report any instances of suspected fraud, waste, and abuse
  • Attend all in-service trainings
  • Communicate calmly and effectively with agitated guests and/or in a crisis situation, using good judgment and applying de-escalation techniques as necessary

Exhibit excellent oral and written communication skills

Compensation and Benefits:

We offer a competitive salary and extensive benefit including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply:

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

Mail:  Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

 

AA/EOE

 

St. Francis House recognizes our employees are our greatest asset and embraces a dynamic and diverse workforce. We are committed to the success of our employees and we promote a culture that values professional development and high performance.

Opportunity

The Cleaner/ Utility Worker is to maintain assigned areas in a clean, sanitary, safe, orderly, attractive manner in accordance with established procedures, and as directed by your supervisor, to assure that the highest degree of cleanliness and sanitation is maintained at all times.

Essential Duties and Responsibilities Listed below is an outline of the major duties and responsibilities that you will be required to perform.

Even though your job description is broad, every effort has been made to make this outline as complete as possible. however, you may be required to perform other related duties and activities.

  • Receive and follow cleaning schedule/instructions from your supervisor and/ or as outlined in our established housekeeping policies and procedures.
  • Clean/polish furnishings, fixtures, ledges, room heating/cooling units, etc.
  • Clean, wash, sanitize and/or polish bathrooms fixtures
  • Clean windows/mirrors in common areas, bathrooms, and entrance/exit areas as instructed.
  • Clean floors, to include sweeping, dusting, damp/wet mopping, waxing, buffing, disinfecting, etc., as instructed. Ensure that CAUTION/SAFETY signs are properly set-up prior to performing such duties.
  • Clean carpets, to include, vacuuming, shampooing, deodorizing, and disinfecting as instructed.
  • Clean walls and ceilings by washing, wiping, dusting, spot cleaning disinfecting and deodorizing as instructed.
  • Remove dirt, dust, grease, film etc., from surfaces using proper cleaning/disinfecting solutions.
  • Clean hallways; stairwells and elevators as necessary/instructed.
  • Dispose of waste/trash into proper containers and reline trash receptacle with plastic liners.
  • Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor.
  • Report burned out light bulbs, to include exit signs, overhead lights, fluorescent lights, room ceiling lights, etc., to your supervisor.
  • Report all broken bathroom fixtures to include, faucets, shower heads, towel racks, toilets etc., to your supervisor.
  • Clean and “make ready” vacant offices and residential rooms to assure they are ready for occupancy.
  • Attend and participate in workshops, seminars and trainings as necessary and/or as directed.
  • Assure that the building(s) is/are maintained in a clean, safe and orderly manner for Guest, staff and visitor comfort and convenience.
  • Ensure that all Guests right to fair and equitable treatment, self-determination, individuality, privacy and civil rights are followed.
  • Perform blood borne pathogen procedures when cleaning hazardous materials as directed by your supervisor.
  • Keep work/assignment areas free of hazardous objects and organized. Properly store all equipment and supplies.

CLEANER QUALIFICATIONS/ REQUIREMENTS

  • MA Driver’s License
  • Great attention to detail and time management skills
  • Ability to work and strive in team environment
  • Excellent communication and listening skills
  • Ability to stand for prolongs periods of time and lifts and/or moves up to 50 pounds
  • Attendance/Punctuality is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Hours: M-F 1:00 P.M. – 9:00 P.M.

 

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

 

How to Apply:

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

Mail:  Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

 St. Francis House is the largest day shelter in New England. Located in the heart of downtown Boston, we serve over 500 poor and homeless men and women a day, 365 days a year. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care.

For over 30 years, we have welcomed poor and homeless men and women who fear that their best days are behind them. We provide services, support, and a glimpse of what their lives can become: productive, healthy, fulfilling.

At St. Francis House, our mission and approach are simple: We believe in the worth of every human being, and we know from experience that when people have the right tools, change can happen. That’s why we provide our guests with everything they need to reclaim their dignity and rebuild their lives: nutritious meals, clothing, access to medical care, counseling, vocational rehabilitation, and housing.  For more information, visit www.stfrancishouse.org.

 

Opportunity

The Data Support Specialist is responsible for upholding a high standard of data integrity in the agency’s Efforts to Outcomes (ETO) database.  ETO houses all client-based information and serves as not only a tool to store agency data but also as an integral part of our in-house communication system. The Data Support Specialist will monitor the quality of quantitative data, provide superior staff training and support and oversee maintenance of the ETO database.  The Data Support specialist will run data quality reports to illustrate and highlight incongruences between program functioning and data input into ETO and will notify the Evaluation Manger and program staff when discrepancies occur.

Essential Duties and Responsibilities

  • Conduct weekly audits of the quality and timeliness of data entry.
  • Provide training and support to direct staff in their daily usage of ETO software.
  • Create, monitor and maintain ETO and data collection training materials.
  • Continually review structure of database to ensure the platform is adequate and tailored to meet the needs of staff and guests.
  • Pro-actively communicate with team members, supervisors and colleagues. Stay up to date on ETO database updates, reporting software and HMIS requirements.

Qualifications/Requirements

 Requires a Bachelor’s degree with a minimum.

  • Experience in non-profit setting using data tracking software as well as a firm understanding of outcomes measurement and/or program evaluation principles as they apply to non-profit settings.
  • Prior use of Efforts to Outcomes (ETO) database preferred.
  • Experience working directly with disenfranchised populations and/or in an organization that serves vulnerable adults preferred.
  • Strong oral and written communication skills:  Speak clearly and persuasively in positive or negative situations; listen and get calcification; respond well to questions; demonstrate group presentation skills; participate in meetings.
  • Ability to synthesize complex or diverse information; collect and analyze information use intuition and experience to understand data.
  • Ability to work productively as a team and independently.
  • Excellent organizational and time management skills.
  • Positive energy, optimistic outlook, sense of humor and an ability to take things in stride.

 

Compensation and Benefits

We offer a very competitive salary and extensive benefit plans including:

  • Medical and Dental Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Short &Long Term Disability Insurance
  • 403(b) Retirement Savings Plan

 

 How to Apply:

Send resume and cover letter to: Human Resources or

Email: careers@stfrancishouse.org
Mail:  Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

 

AA/EOE

 

 

Organization Overview:

St. Francis House (SFH) is the largest day shelter in New England. Located in the heart of downtown Boston, we serve over 500 poor and homeless men and women each day, 365 days a year. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care.

Intake & Assessment Specialist Opportunity:

The Intake & Assessment Specialist plays a critical role in welcoming new guests to the St. Francis House community. The Intake & Assessment Specialist works to efficiently assess the needs of new guests, as well as those who are not currently engaged in services, and appropriately connect them with both internal and external resources.

  • Conduct intake assessments with guests who are new to Saint Francis House.
  • Evaluate guests who are seeking case management or clinical services.
  • Make internal referrals as appropriate to guest’s expressed need.
  • Screen guest for appropriateness for brief interventions or longer-term engagement as well as for other Saint Francis House programs.
  • Provide short-term support to guest who are not ready, or unable, to participate in longer-term services.
  • Proactively suggest services to guests that may help to address any unexpressed needs and make appropriate referrals with guest’s consent.
  • Identify guests who may have particularly acute needs and refer for clinical intervention as appropriate.
  • Screen for service duplication across shelters or homeless service providers.
  • Record all assessments and activity in the St. Francis House HMIS database (ETO), ensuring thoroughness and accuracy.
  • Collaborate with other members of the Guest Services team (particularly Guest Engagement Liaisons) to develop in-reach strategies for those hardest to engage guests.
  • Follow up on cases that have been recommended for Case Management to Clinical services to ensure guest has been matched appropriately.
  • Flag guests that present as a safety concern during the intake & assessment process.
  • Support Guest Services team by filling in for other staff within the day shelter when necessary.
  • Other duties as assigned by supervisor.

Requirements:

  • Bachelor’s degree
  • 1-3 years direct care working in homeless services, outpatient mental health setting, hospital, detox, etc.
  • Moderate working knowledge of mental health diagnosis, substance use disorders and trauma
  • Demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and clients.
  • Ability to demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and clients.
  • Demonstrated initiative, flexibility, and openness to change

Preferred Qualifications

  • Familiarity with ETO
  • Bilingual (Spanish & English fluency)
  • Background in conducting intake assessments

Compensation & Benefits:

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Employer paid Life, Short and Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Type: Full-time

Required experience:

  • knowledge of mental health diagnosis, substance use disorder: 1 year
  • ETO: 1 year
  • direct care working in homeless services: 1 year
  • conducting intake assessments: 1 year
  • outpatient mental health setting, hospital, detox, etc.: 1 year

Required education:

  • Bachelor’s along with 1 – 3 years of relevant experience
  • Associate’s along with 3- 5 years of relevant experience

High School Diploma or GED along with 5 – 7 years of relevant experience

Organization Overview

St. Francis House is the largest day shelter in New England. Located in the heart of downtown Boston, we serve over 500 men and women experiencing homelessness and poverty each day, 365 days a year. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care.

Opportunity

St. Francis House seeks an experienced and innovative Development professional with a proven track record working in a fast-paced environment in non-profit fundraising. This individual will be a key member of the Development Department’s annual giving operation and will manage a portfolio of mid-level individual donors and prospects.

This is a dynamic position for an individual who enjoys front-line relationship building and working in a team-oriented environment. Specific responsibilities include:

  • Ensure that donors are accomplishing their philanthropic goals and ambitions through relationship building.
  • Identify, cultivate, solicit, and steward a portfolio of 200+ current and prospective donors.
  • Increase the number of mid-level donors and upgrade the giving levels of existing donors participating in the annual giving program.
  • Make direct and face-to-face solicitations.
  • Use Raiser’s Edge to track and cultivate donors and prospective donors.
  • Use wealth screening tools for prospect research.
  • During validation any donor categorized as a major gift prospect shall be transitioned to the major gifts team.
  • Create and implement moves management plans.
  • Steward donors through public and private recognition.
  • Track and report progress using specific metrics.
  • Support the Director of Annual Fund and other team members with projects that contribute to the Department’s overall goals and other duties as assigned.

Qualifications:

Bachelor’s degree (B. A.) from four-year college or university and two years related experience and/or training; or equivalent combination of education and experience.

Skills:

  • Effective interpersonal communication, verbal and writing skills.
  • Ability to think strategically to formulate and execute plans that meet and exceed goals.
  • Ability to work collaboratively and independently as appropriate.

We offer a very competitive salary and extensive benefits including:

Medical and Dental Insurance
Long Term Disability Insurance
Four weeks paid Vacation per year
Twelve paid Holidays per year
Twelve paid Sick Days per year
403(b) Retirement Plan with an employer match

How to Apply:

Send resume and cover letter to Human Resources,
email: hr@ stfrancishouse.org,
St. Francis House, 39 Boylston Street, Boston, MA 02116

AA/EOE

 

About us:

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women a day, 365 days a year. Our basic, rehabilitative, and housing services overlap and build on one another to provide our guests with continuous and comprehensive care.

Summary:

This position requires a thoughtful, pro-active, and highly organized professional with a proven track record in grant management and writing. The Sr. Grant Writer II is responsible for telling the St. Francis House story in a compelling and strategic manner. This position will be charged with building upon existing relationships and finding new revenue sources in the private and public sectors. Affiliated tasks include research, managing and tracking a grants calendar, proposal submission, reporting and building a solid stewardship program.

 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

 Compile, write, and edit all grant applications exhibiting strong writing skills.

Build solid and lasting relationships with funder’s through creative cultivations, stewardship and consistent timely outreach.

Develop and maintain excellent collaborative relationships with St. Francis House staff to better understand the needs, impact, data, and budgets for our programs, in order to submit the strongest proposals possible.

Apply for new private and public funding sources for projects, programs and new initiatives by researching databases (Foundation Search, Guide Star) and print sources and analyze them to identify likely opportunities.

Develop individual grant proposals in accordance with each grant-making organization’s preferences and follow exactly each grant-making organization’s guidelines.

Keep in contact with funders during their review of a submitted grant application in order to be able to supply additional supportive material if needed.

Manage the process of supplying progress reports when required by funders which in includes working with staff to collect data on outcomes for funded program.

Track all correspondence, submissions and reports in database/Raiser’s Edge.

 

Education/Experience:

Bachelor’s degree (B.A.) from four-year college or university and three to five years related experience.

 

Compensation and Benefits:

We offer a competitive salary and extensive benefit plans including:

 

Medical and Dental Insurance 403(b) Retirement Savings Plan with employer match
Four weeks paid Vacation per year Job Type: Full-time
Twelve paid Holidays per year; Twelve paid Sick Days per year Employer paid Life, Short and Long Term Disability Insurance

 

How to Apply:

Send resume and cover letter to Human Resources,

email: hr@ stfrancishouse.org,

St. Francis House, 39 Boylston Street, Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House (SFH) is the largest day shelter in New England. Located in the heart of downtown Boston, we serve over 500 poor and homeless men and women each day, 365 days a year. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care

Saint Francis House Workforce Development Program Overview

WFD includes the Moving Ahead Program, One Stop Career Center Access Point, and Rapid Re-Housing Employment Services. In these programs we work with homeless job seekers to address barriers to employment by offering immediate engagement, 14 weeks life skills and employment readiness training, and customized comprehensive employment services and connection to One Stop Career Center resources.

Opportunity

We are currently seeking an experienced Office Coordinator to manage the front office operations including font desk and phone coverage. The WFD Office Coordinator provides administrative support to Job Training and Employment Services by working closely with all staff to ensure well-organized and efficient processing of program applications; managing reimbursement vouchers; preparing direct services related invoices and billings, administrating supportive services budget, organizing and managing office and food supplies, and performing administrative support.

The WFD Office coordinator is also responsible for:

  • Managing the front desk telephone system and orienting on-site visitors to SFH Workforce Development programs
  • Handling program applications by managing applicants’ roster and entering information into ETO (database)
  • Supporting events and projects
  • Providing administrative back-up for IT issues
  • Managing clothing room donations including overseeing clothing room volunteers

 

Qualifications/ Requirements:

  • B.A./B.S. with 2 years experience in an office management /administrative support position or
  • Associates degree (A.A.) with 4 years experience in an office management/administrative support position

 

Successful candidates should have:

  • Demonstrated experience in managing busy program/office environments with a high volume of customer traffic
  • Excellent customer-service skills
  • Efficient and extremely organized, strong ability to complete tasks in a timely manner
  • Ability to resolve conflicts diplomatically, to be decisive and to make professional judgments
  • Strong written/verbal communication skills and excellent interpersonal skills
  • Comfortable with financial matters
  • Intermediate to Advanced knowledge of computers and Microsoft Office Suite, particularly Excel, and Power Point
  • Must possess the temperament to work with individuals with untreated mental illness and substance abuse issues around vocational and employment issues
  • Strong commitment to working with vulnerable, high/barrier populations experiencing homelessness

 

Compensation and Benefits:

We offer a competitive salary and extensive benefit plans including:

  • Medical and Dental Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with employer match

 

Job Title: Workforce Development Services Office Coordinator

Reports to: Associate Director of Workforce Development Services

FLSA Status: Non-Exempt

Department: St. Francis House Workforce Development Services