St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs.

We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency.

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

Current Employment Opportunities:

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

St. Francis House has adopted a Philosophy of Care which builds on concepts of Trauma-Informed, Person-Centered and Recovery-Oriented Care models.

Community Engagement & Safety Associates are responsible for helping to ensure that St. Francis House provides a safe and welcoming environment for our guest. St. Francis House has an open door policy, whereby anyone who wishes to seek our services is welcome, including those who are actively using substances, have significant mental and/or physical health challenges, and have histories of incarceration and criminal activity.  In this dynamic and complex environment serving approximately 500 guests a day, the Associate’s key responsibility is to foster a physically and psychologically safe environment.  Working collaboratively with other Community Engagement and Safety Team members, as well as other staff, he/she actively supports the work to establish consistent, dignified, and respectful safety protocol and practices that reflect our agency’s philosophy of care (person-centered, trauma-informed and recovery-oriented).

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Engages with guest to help understand their immediate needs upon entering the building.
  • Directs guests to essential services within the building. Answers guests’ questions and refers them to the appropriate departments/programs to address their needs or concerns.
  • Stays up to date on which guests are suspended or restricted from receiving services and ensures that they are either kept away from SFH services until the suspension or restriction ends, or that they are referred to the appropriate staff person for further assessment or follow up.
  • Proactively monitors the environment to intervene before crises occur when possible.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate. Responds to medical emergencies of all types throughout the building including overdoses.
  • Facilitates the flow of guests throughout the building, working to keep areas clear and ensure that people are able to access scheduled services such as showers, clothing, and meals in an orderly manner.
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by screening bags as they go through the x-ray machine and using proper x-ray scanning and physical scanning techniques.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflict situations as they arise.
  • Walk through and engage with volunteers, staff and guest on the first six floors of the building.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues. Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.
  • Performs other duties as assigned and necessary for the safe and continuous operation of the organization.

Qualifications/ Requirements

  • High school diploma or general education degree (GED) required. Associate Degree or professional certification in Criminal Justice, Humanities or similar field preferred.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match  

 

  • *Full -Time Tuesday – Saturday 40 hours per week*

How to Apply:

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

mail:     Human Resources

St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

St. Francis House has adopted a Philosophy of Care which builds on concepts of Trauma-Informed, Person-Centered and Recovery-Oriented Care models.

Community Engagement & Safety Associates are responsible for helping to ensure that St. Francis House provides a safe and welcoming environment for our guest. St. Francis House has an open door policy, whereby anyone who wishes to seek our services is welcome, including those who are actively using substances, have significant mental and/or physical health challenges, and have histories of incarceration and criminal activity.  In this dynamic and complex environment serving approximately 500 guests a day, the Associate’s key responsibility is to foster a physically and psychologically safe environment.  Working collaboratively with other Community Engagement and Safety Team members, as well as other staff, he/she actively supports the work to establish consistent, dignified, and respectful safety protocol and practices that reflect our agency’s philosophy of care (person-centered, trauma-informed and recovery-oriented).

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Engages with guest to help understand their immediate needs upon entering the building.
  • Directs guests to essential services within the building. Answers guests’ questions and refers them to the appropriate departments/programs to address their needs or concerns.
  • Stays up to date on which guests are suspended or restricted from receiving services and ensures that they are either kept away from SFH services until the suspension or restriction ends, or that they are referred to the appropriate staff person for further assessment or follow up.
  • Proactively monitors the environment to intervene before crises occur when possible.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate. Responds to medical emergencies of all types throughout the building including overdoses.
  • Facilitates the flow of guests throughout the building, working to keep areas clear and ensure that people are able to access scheduled services such as showers, clothing, and meals in an orderly manner.
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by screening bags as they go through the x-ray machine and using proper x-ray scanning and physical scanning techniques.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflict situations as they arise.
  • Walk through and engage with volunteers, staff and guest on the first six floors of the building.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues. Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.
  • Performs other duties as assigned and necessary for the safe and continuous operation of the organization.

Qualifications/ Requirements

  • High school diploma or general education degree (GED) required. Associate Degree or professional certification in Criminal Justice, Humanities or similar field preferred.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:
All benefits are prorated for part-time employees.

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match  

 

  • *Part -Time Friday – Monday 32 hours per week*

How to Apply:

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

mail:     Human Resources

St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Director is responsible for leadership across the continuum of all programs and services ensuring that all program models and operations are aligned with the mission and vision of SFH. He/she pays special attention to the integrity of the programs as a holistic, integrated model, ensuring that they are operated and implemented in alignment with the SFH Philosophy of Care (trauma-informed, recovery-oriented, and person-centered) and are achieving desired outcomes. As a senior leader in the organization, the Director contributes insights and expertise to the operations, direction, and goals of the agency and works collaboratively with other members of senior leadership in implementing them. He/she proactively represents the mission, culture and values of the organization as they apply in day-to-day practices across all programs.

  • Associate Director of Day Shelter Services
  • Associate Director of Workforce Development
  • Associate Director of Safety, Security and Community Services
  • Associate Director of Clinical Supervision
  • Associate Director of Housing & Stabilization Services

There are more than 80 staff managed by this team.

  • Provides leadership to all programs & services of St. Francis House: Programs include: Day shelter (includes food, clothing and emergency services; safety and security, in-reach and general engagement, case management, and clinical services); employment services; and housing & stabilization services (including two locations of affordable housing).   Actively participate in program development and implementation related to addiction and recovery services programming.
  • Leads a diverse team of professionals: Inspires, motivates, and supports staff responsible for refuge services, employment and workforce development and housing management and support.
  • Integrates staff and programs around the mission and goals, finding ways to leverage the assets of staff individually and collectively. Creates an environment of collaboration and accountability, where roles and expectations are clearly established, but flexibility is highly valued and creativity is welcomed.
  • Champions the importance of having an integrated service delivery model and that all program policies, procedures and operations are trauma-informed, recovery-oriented and person-centered.
  • Works closely with the SFH Training Manager to ensure that program staff are getting the skills and professional development they need to be effective contributors and satisfied and supported professionals.
  • Working closely with the VP of Program Strategy & Initiatives, contributes expertise and insight to the development and implementation of best practices and evidenced-based models of care.
  • Fosters an outcome-focused, learning-oriented program delivery environment. Works closely with both the VP and the Associate Director of Learning &Evaluation to establish and reinforce program priorities, determine key outcomes and indicators, and review data to determine the effectiveness of program models and interventions. Uses information and insights to shape program operations and staffing structures that create the best possible alignment toward outcomes and deliver the most effective service.
  • Ensures strong and effective operations: Oversees a total Programs & Services budget of over $5M, understanding the relationship between finance and program and collaborating closely with the Finance Director. Prepares budgets, reviews expenditures, and ensures fiscal accountability. Collaborates closely with HR Director related to staff support, development, and training initiatives. Oversees multiple contracts, ensuring processes are followed and deliverables are met. Creates, implements and upholds policies and procedures.
  • Represents SFH with professional poise and integrity, and in alignment with our mission and intentions. Participates in system-wide change efforts, serving on various committees and task forces internally and externally. Works collaboratively with current funders and contracting agencies. Engages Associate Directors and program managers in alignment with their programs, personal expertise and/or professional development goals.

Additional Duties & Responsibilities

  • High degree of commitment, authenticity and integrity. Recognizes and actively promotes the view that the ultimate measure of success is in the effect our services have on the lives of our guests.
  • Proven leadership and management skills in a complex and dynamic human services environment and across a range of substantive areas. Experience leading the growth and development of programs, staff, and processes.
  • Proven successful experience in strengthening program delivery and/or designing and implementing new program interventions.
  • Experience overseeing the delivery of services to the homeless and/or within a behavioral health/recovery-focused setting.       Has experience with trauma-informed, recovery-focused, person-centered models of care.
  • Desire to work in a dynamic day shelter environment where people experience crisis, and to provide engaged and confident leadership.
  • Expertise in at least one substantive area related to the work.       Key areas include homelessness, poverty, substance abuse and treatment, mental illness and mental health treatment, and affordable housing.
  • Experience in supporting an outcomes-orientation to human services work—recognizes and champions the idea that good data practices are directly related to the ability to align services toward reaching outcomes and fulfilling our mission.
  • Learning-oriented and curious. Committed to professional development for self and others.       Interested in understanding the larger context in which we work. Enthusiasm for thinking about ways to continuously improve our service delivery.
  • Able to manage multiple priorities and communicate priorities clearly and effectively.
  • Excellent communication skills and the ability to engender trust and motivate staff and colleagues.
  • Belief in the inherent value of fostering diversity and inclusivity—from the staff to program design to the guests we serve. Successful experience working with professionals from different racial, ethnic, cultural, and/or socio-economic backgrounds.
  • Brings thoughtfulness, dedication and focus to the work while also recognizing the importance of balance and self-care. Able to take things in stride and work through challenges and set-backs with a solution-focused mindset. Consistent, positive, flexible, engaging style. Sense of humor.
  • Comfort and experience with computers, including the use of email programs, web-based tools, common Microsoft Office applications (Outlook, Word, Excel), and database programs.
  • Ability to adhere to agency code of conduct

Qualifications/ Requirements

  • Master’s degree required in area of study relevant to the work. LICSW or MSW strongly preferred.
  • Minimum of 10 years of successful management experience overseeing a wide variety of programs in a complex human services environment and leading a diverse group of professional staff.
  • Prior experience working in providing direct services to adults experiencing poverty, homelessness, substance abuse, mental illness and/or those who have histories of criminal activity.
  • Experience in an organization that provides behavioral health services, particularly in a substance abuse treatment setting, a plus.
  • Bi-Lingual in Spanish a plus.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

mail:

Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

 

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Donations Processor is responsible for receiving, sorting and organizing incoming clothing donations as well as other miscellaneous donated items. The Donations Processor functions as the agency’s primary contact for the intake, tracking and delivery of these items to the appropriate program.   The key responsibility of this position is to provide back room, essential support to the daily operations of our Clothing Program, which provides a full set of clothing to roughly 50 shelter guests per day. This position reports to the Clothing Program Supervisor and is part of the Guest Services Department.

 

  • Receives, sorts, and prepares SFH donations for distribution according to inventory and processing protocol.
  • Collaborates with Community Engagement & Safety staff (CES) around incoming donations and management of front-door drop-offs.
  • Pre-sorts donations by departments / categories (e.g., clothing, toiletries, housewares). Assesses quality according to program standards, and determines appropriate destination for any non-useable items.
  • Ensures that all donated items reach their intended program destination.
  • Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.
  • Maintains ongoing communication with Clothing Supervisor about the quality of incoming donations, any outgoing flows of non-useable goods. Schedules outside organizations with the pick-up of unusable items as needed.
  • Provides Customer Service by greeting donors, provides donor with a donation receipt.
  • Keeps an ongoing log of donors and donations.
  • Manages supply inventory and completes inventory list for purchase orders.       Promptly communicates when inventory of any items is too low or too high, according to established program standards. Thinks proactively and communicates about the need for key items.
  • Responsible for training and leading a team of volunteers to sort and distribute clothing. Serves as secondary staff to Clothing Program Supervisor to oversee daily clothing distribution to Guests.
  • Collaborates with Clothing Supervisor to plan for emergency clothing needs by stocking and managing a working “Emergency clothing” inventory.
  • Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet. Fulfills general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed)
  • Works closely with the van driver. May be needed to assist with delivery at times.   Functions as a “back-up” van driver.
  • Performs other duties as assigned by supervisor.

Qualifications/ Requirements

  • High school diploma or equivalent required; Associates Degree or other post-high school education or training strongly preferred.   Experience with ETO database a plus.
  • Experience working in direct service with vulnerable populations. Experience with de-escalation techniques or crisis intervention.
  • Bi-lingual English and Spanish preferred, with the ability to communicate clearly (verbally and in writing) in both languages.
  • Adhere to agency code of conduct.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

mail:      Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

 

 

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

 

Opportunity

We are currently seeking a Human Resources Coordinator in our Human Resources Department. The person in this position is responsible for the ongoing daily communication and administration of Human Resources policies and programs and to help ensure the effective and efficient delivery of recruitment, employment, benefits administration, employee relations and other services. The Human Resources Coordinator works closely with the Director of Human Resources, Finance staff and other departments throughout the organization in providing Human Resources support to the organization’s management and employees in accordance with SFH goals and values.

The Human Resources Coordinator works in collaboration with the Director of Human Resources to ensure the timeliness of the following duties.

    • Prepares and posts job openings, screens applications, schedules interviews, coordinates the selection process, and performs reference checks as required.
    • Administers and monitors the new hire on-boarding process.
    • Prepares documentation needed to create new employee files and to place new employees on the payroll.
    • Prepares documentation needed to process changes in pay, status, or benefits.
    • Provides general administrative support such as preparing offer letters, reports, and other correspondence, arranging meetings, and tracking deadlines.
    • Enrolls employees in benefit plans and makes changes as required.
    • Interfaces with insurance carriers and other benefits providers as needed.
    • Maintains recruitment and personnel records, files, reports, and organization charts.
    • Exercises discretion in dealing with sensitive and confidential matters like employee relations and organizational changes to ensure the security of information, data and files.
    • Interprets, assists, and advises employees and managers regarding benefit administration, and Human Resource procedures and policies within specified guidelines.
    • Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
    • Compiles new hire and separation data and prepares reports as needed.
    • Attends job fairs, recruitment events and agency open houses.
    • Provides assistance in monitoring the employee performance management process
    • Performs other duties as needed.

Qualifications/ Requirements

    • Bachelor’s degree
    • Adapt to a fast-paced and dynamic environment.
    • Ability to work on multiple tasks and remain detail oriented with those tasks.
    • Work with sensitive situations & confidential information.
    • Learn and apply knowledge quickly; ability to learn new tasks.
    • Work somewhat independently and as a team member.
    • Adhere to deadlines.
    • Adhere to agency code of conduct
  • Compensation and Benefits We offer a competitive salary and extensive benefits including:
    • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
    • Employer paid Life, Short/Long Term Disability Insurance
    • Four weeks paid Vacation per year
    • Twelve paid Holidays per year
    • Twelve paid Sick Days per year
    • 403(b) Retirement Plan with 5% Employer Match

How to Apply

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

mail:
Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116
AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.  To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

 Opportunity

We are currently seeking a confident, determined, and compassionate Workplace Readiness Program Instructor to teach personal development and employment readiness skills as part of our Moving Ahead Program (MAP).  Through a 14-week classroom-based curriculum and wraparound support services, MAP helps those with histories of incarceration, substance use, mental health issues, and/or homelessness to attain employment and develop and practice skills that will help them retain employment and achieve stability.

  • Participate in selection of new students by conducting interviews, providing orientation into MAP curriculum, explaining program expectations and purpose.
  • Teach a job readiness and employment-focused curriculum that includes components such as self-esteem, stress management and wellness, teamwork, career exploration, goal setting, financial literacy, basic computer skills, job searching approaches, techniques and tools, and employment
  • Effectively manage classroom dynamics and foster learning among adult learners with diverse abilities and needs.
  • Create a classroom environment that promotes engagement, trust, respect and accountability.
  • Collaborate with case mangers and volunteers to collectively establish supports and a service plan that will help to enable his/her success.
  • Maintain detailed student records, including attendance logs, stipend sheets, and documentation of behavioral incidents and behavior modification contracts.
  • Document client interaction and program activities in the client database (ETO) in a timely manner.
  • Contribute as an active team member to other MAP activities and plans, including alumni support programs, engagement workshops, employment fairs, and ensuring overall program and student success.
  • Effectively manages classroom dynamics and foster learning among adult learners with diverse abilities and needs, including many who have struggled to succeed in formal learning environments in the past.

 Qualifications/ Requirements

  • Bachelor’s degree in education or related field with a minimum of 2 years of direct care experience in adult education/workforce development programs.
  • Demonstrated ability to provide effective instruction in group and one-on-one setting.
  • The proven ability to engage and support vulnerable individuals as well as motivate and guide them toward planning for and fulfilling short and long-term goals.
  • Strong commitment to working with vulnerable, high/barrier populations experiencing homelessness
  •  Strong interpersonal, conflict resolution and crisis management skills
  • Adhere to agency code of conduct

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

 How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org
mail:      Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

 The goal of this housing support coordinator position is to foster productive and successful tenancies of residents of St. Francis House’s permanent housing communities: Next Step Permanent Supportive Housing Program at 39 Boylston Street (56 units of congregate SRO housing) and The Union at 48 Boylston Street (46 units of studio and 1 bedroom housing). Most of these residents are formerly homeless, and approximately half have been chronically homeless prior to move in.

He/she spends approximately 50% of his/her time on community-focused activities that benefit the respective housing communities as a whole and 50% of his/her time working directly with individual residents to provide case management and tenancy support.

He/she operates from a “housing first” point of view, recognizing that the main goal is to work closely with residents to ensure they have the support, to develop and apply skills and access to resources they need to live successfully in stable permanent housing. He/she has a particular focus on the role the overall housing environment can play in meeting this goal.  The Coordinator uses the principles of the St. Francis House Philosophy of Care as a guide for his/her work (being person-centered, recovery-oriented, and trauma-informed) and keeps in mind the goals of helping individuals achieve outcomes in the areas of housing, income and behavioral health stability.

  • Foster a community that values and promotes physical and psychological safety and well-being of residents, many of whom have significant trauma histories. Be part of creating a positive presence in the residential spaces that supports individuals’ rights to live independently and make choices while also fostering a positive and collaborative community atmosphere.
  • Develop, promote and facilitate positive activities for residents that foster engagement in social relationships within the program or promote pro-social and/or productive engagement in the larger community. These may include activities like support groups, recovery-based groups, psycho-educational workshops, or more social events such as movie nights and community dinners.
  • Provide oversight of and support and/or programming within housing program common spaces including: the computer room, meditation room, library, arts & crafts room and the work-out room.
  • Engage residents in ways that encourage them to be invested in and active contributors in creating a positive living environment.
  • Facilitate or co-facilitate with the property manager regular meetings that focus on floor- and program-specific issues.
  • Welcome new residents into housing and provide services and supports that foster a smooth transition from homelessness to a stable living environment in permanent supportive housing.
  • Carry a caseload of 10-15 individuals, whose needs will vary over time, but approximately 30% of which will have high levels of service needs at any given time.
  • Use a proactive approach in developing positive relationships with residents, reaching out on a regular basis with all individuals on the caseload to ensure they know what, where, and how to engage in services when needed.
  • Conduct assessments of psychosocial needs at intake and follow-up with each resident to determine levels of functioning across a variety of defined life domains. Demonstrate understanding of changes over time, highlighting successes and identifying ongoing challenges.
  • Build collaborative service plans with residents, prioritizing areas that are directly connected to improving levels of stability in housing, income, and behavioral health, establishing agreed-upon goals and measures for their work together in meeting those goals.
  • Serve as a liaison with residents’ primary care physicians, heath specialists, treatment centers, and mental health clinicians, and other service providers. Act as an advocate in support of the residents’ needs.
  • Support residents in their various stages of recovery from substance use disorders, mental illness and/or other challenges and/or past traumas.
  • Understand and respect individuals’ choices and levels of readiness to change and use techniques of Motivational Interviewing to provide encouragement, insight, and informed support.
  • Proactively address personal and/or program crises when they arise, applying de-escalation techniques and/or engaging other people and medical/emergency providers as necessary and appropriate.
  • Maintain ongoing and up-to-date resident records in the database (ETO) and regularly review caseload activities and goals.
  • Maintain healthy and clear boundaries with residents. Seek out support and supervision for challenging situations.
  • Carefully follow all organizational and program guidelines related to confidentiality and privacy practices.
  • Communicate openly with other members of the housing and stabilization services department. Attend staff meetings as an active, contributing member of the team.
  • Maintain daily logs and complete incident and other reports as necessary

Qualifications/ Requirements

  • Bachelor’s degree in psychology, social work, or other closely related human services field preferred; or Associate’s Degree with 4+ years of related experience.
  • Minimum of 3 years related experience, providing direct services to adults with histories of mental illness, substance use disorder, criminal activity/incarceration, and/or homelessness.
  • Minimum of 1 year experience creating and delivering programming and structuring engagement and inreach activities at a group or milieu level.
  • Experience in an affordable housing environment strongly preferred.
  • Training in motivational interviewing and the practice of harm reduction principles strongly preferred.
  • Experience in a trauma-informed services environment strongly preferred.
  • Experience working with a client database strongly preferred.

Compensation and Benefits

 We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

mail:      Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

 

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.  

Opportunity

St. Francis House has adopted a Philosophy of Care which builds on concepts of Trauma-Informed, Person-Centered and Recovery-Oriented Care models. In the interest of reaching as many people as possible, who suffer from addiction, a position of Recovery Coach is created to work collaboratively with guests, staff and community providers.

The Recovery Coach will act as an integral member of an interdisciplinary team of Physicians, Nurse, Therapists and case managers through a joint OBOT program with BHCHP and SFH. The purpose of the position is to support and stabilize homeless individuals who are recovering from substance abuse, through facilitation of access to substance use disorder (SUD) treatment, resources and recovery groups. The RC will provide assistance in navigating the system of care, maintaining ongoing clients/guests support, regardless of relapse and will serve as a motivator, ally, role model, problem solver, and advocate for clients with SUD.

  • Engages with clients/guests identified with SUD, addressing barriers to successful recovery and serving as role model, ally, and advocate
  • Identifies resources and contacts in SUD services along the continuum within the Boston catchment area and makes this available to staff as needed
  • Works collaboratively with treatment team to implement evidence-based services to clients/guests with SUD
  • Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups
  • Educates clients/guests about addiction and utilizes motivational enhancement techniques to explore ambiguity and tip the scales toward recovery
  • Provides peer coaching and supports clients/guests in establishing recovery goals and achieving and maintaining recovery via multiple pathways
  • Is available to provide support to clients/guests in immediate risk of relapse or for other time-sensitive matters during regular business hours
  • Helps clients/guests navigate the healthcare system and social service system; accompanies clients/guests to appointments and meetings as needed
  • Assists with access to treatment for SUD and co-occurring conditions, creating systems and procedures to rapidly identify treatment needs and determine appropriate level of care in concert with team. Assists with data collection for quality assurance and program evaluation
  • Meets clients/guests with SUD prior to discharge from facilities and facilitates clients/guests access to next stage of treatment
  • Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the clients/guests’ community, family, and social context to facilitate connections across systems of care
  • Negotiates and creates opportunities for access to treatment and social services for clients/guests; advocates on behalf of clients/guests to help decrease barriers to care
  • May facilitate and/or co-facilitate weekly recovery support group(s)
  • Ability to function independently or as a member of a team.
  • Displays concern and initiative.
  • Observes and supports program policies.
  • Cooperates and maintains good rapport with staff, clients/guests and visitors.
  • Ability to learn and adapt.
  • Work collaboratively with all staff involved in client/guest service planning

Competencies:

The RC will possess a thorough understanding of SUD, the community culture and barriers to successful recovery in order to provide appropriate referrals and linkages to community resources, recovery and treatment options.

  • Strong interpersonal, facilitation, and leadership skills
  • Interest and experience working with underserved populations
  • Ability to work independently as well as part of a multidisciplinary team of psychologists, physicians, social workers, and nurses
  • Strong advocacy skills along with knowledge of community based services, resources, and local recovery community
  • Comfort with multiple pathways to recovery from SUD and willingness to embrace a clients/guests-centered approach that recognizes an individual’s preferences and autonomy (“recovery by any means necessary”)
  • Knowledge of harm reduction strategies including opioid overdose prevention and response, safer injection techniques, or willingness to be trained to become expert in these topics
  • Comfort in working in both medical and social service settings
  • Skills in motivational enhancement strategies preferred
  • Ability to provide accurate feedback without judgment or discomfort
  • Flexibility to adapt to unforeseen needs or circumstances
  • Excels at problem solving and multi-tasking; organized, efficient and goal-directed
  • Ability to maintain effective working relationships with clients/guests/families and staff
  • Excellent interpersonal, written and verbal communication skills
  • Effective use of the Internet and Microsoft Office programs such as Word and Outlook
  • Effective use of Microsoft Excel and PowerPoint a plus
  • Ability to handle confidential information

Qualifications/ Requirements

  • High school diploma required  
  • Recovery Coach Academy graduate preferred or willingness to complete RCA within 6 months of hire required.
  • Recovery coach CARC certification required within first 12 months of employment
  • Bilingual candidates encouraged to apply

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email:    careers@stfrancishouse.org

mail:
Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116
AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Utility Worker serves as the primary point of contact for purposes of maintaining a clean and safe kitchen as well as dining room. This includes performing sanitation duties on a regular basis. May also on occasion be called upon to manage the dining room, assist in the preparation of meals and server a receiver for incoming department orders.

• Performs assigned sanitation duties including pot washing, cleaning equipment, mopping floors, cleaning kitchen equipment, washing walls, shelving and countertops
• Operates dish machine during any meal period as needed.
• Operates dish machine during
• Reports cleaning supply needs to supervisor
• Maintains compliance with health and safety codes, performs tasks according to the policies and procedures of Saint Francis House
• Maintains and cleans all storage areas (all freezers, refrigerators and dry storage areas
• Is cross trained and acts as back up dining room coordinator
• Performs other duties as assigned by the supervisor
• Performs other duties as assigned by supervisor.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Bi-lingual English and Spanish preferred, with the ability to communicate clearly (verbally and in writing) in both languages.
• Adhere to agency code of conduct.
• Dependability – Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, completes tasks on time or notifies appropriate person with an alternate plan.
• Quantity – Meets productivity standards, completes work in timely manner.
• Safety and Security – Observes safety and security procedures, reports potentially unsafe conditions, uses equipment and materials properly.

Qualifications/ Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Van Driver position is essential to the daily programming and operations of the Fresh Threads Clothing Program at St. Francis House. The Van Driver is responsible for routine pick-ups of clothing, food and other donated items. The Van Driver also assists with processing incoming donations, inventory management, and deliveries as needed.

The schedule of the position is 40-hours, Monday-Friday, 6am-2pm. There may be the opportunity for some minor schedule flexibility.

• Responsible for ensuring timely pick up of donations,
• Load and unload products into/from truck.
• Provides regular maintenance for Saint Francis House vehicles, both exterior and interior, including the checking of fluid levels, and makes sure gas tanks are adequately filled.
• Ensures clothing drive collections are sorted in a timely and efficient manner.
• Keeps clothing sorting room and all clothing storage areas well organized and clean.
• Coordinates surplus clothing distribution to other shelters.
• Completes assigned Food Service tasks as needed.
• Receives, sorts, and prepares SFH donations for distribution according to inventory and processing protocol. Ensures that all donated items reach their intended program destination.
• Pre-sorts donations by departments / categories (e.g., clothing, toiletries, and housewares). Assesses quality according to program standards, and determines appropriate destination for any non-useable items.
• Monitors and ensures the timely outflow of unusable items. Assists outside organizations with the pick-up of unusable items as needed.
• Maintains clean, organized and well-stocked sorting and storage spaces. Fulfils general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed).
• Performs other duties as assigned by supervisor.

Qualifications/ Requirements

• High school diploma or general equivalency diploma (GED)
• Good driving record
• Excellent personal skills: ability to communicate effectively with guests, co-workers and donors
• Tech Savvy: experienced with GPS and other smartphone related applications
• Valid Mass Driver’s License, no CDL required
• Previous transportation experience strongly preferred, not required
• Be comfortable working in a busy day shelter environment
• Desire to be part of a team that is committed to ensuring that guests receive the basic services they need, at the quality level the organization upholds.
• Have proven experience in organizing processes and/or items
• Be proactive, reliable, and dependable.
• Be able to work independently.
• Able to communicate clearly and effectively, to ensure volunteers are appropriate trained in the sorting process and enjoy engaging in the work.
• Be flexible and able to smoothly adjust processes as needed to meet program needs
• Have a positive, friendly, “can-do” attitude

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply

Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE