St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs. We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Thirteen paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

To Apply for any open opportunity with St. Francis House, please send and updated resume with a cover letter to:  careers@stfrancishouse.org.  Subject line of email must include the position you wish to be considered for.

Equal Employment Opportunity

Current Employment Opportunities:

Intern – Development Gifts Officer

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. 

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.   

SFH is seeking a Development Gift Officer Intern, who will work a hybrid in person/remote model with the gift officer team to help research new donors and current donors for their potential capacity. The intern is expected to use different platforms to research donors (LinkedIn, google searches, Zillow, Research Point, etc). The intern will also help with outreach of donors who are currently not managed by a gift officer to provide thank you calls, invitations, and other pieces of information. All outreach and information learned shall be uploaded by the intern into our database. We are hoping for an intern who can give us 12-20 hours per week. This position reports to the Senior Leadership Gifts Officer.

This is a wonderful opportunity for an undergraduate interested in Non-profit management or funding.  It is an unpaid Internship.

Duties:

  • Assist with the outreach of donors giving at the $250-999 level. The outreach will consist of hand written notes, phone calls, and emails to thank the donor for a recent gift, and ask if they would like to hear from a staff member at St. Francis House to learn more about what we do.
  • Research new donors who are giving at the $250-999 level.
  • Upload the research into our NXT data base and provide updates to their supervisor on their research progress.
  • Assist with data entry and other related tasks for the gift officer team.

To Apply:  careers@stfrancishouse.org.  Subject line should include: Intern – Development Gifts Officer

This is a wonderful opportunity for an undergraduate interested in Non-profit management or funding.  It is an unpaid Internship.

 Lead Clinician

To apply, please submit your cover letter and resume. Inquires without a cover letter and resume will not be reviewed.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

SFH is seeking a self –driven Clinician to provide low-barrier, “on-demand” and ongoing individual and group substance use disorder treatment for SUD among SFH guests.  An important part of this work will be to work with staff and be present in milieu spaces where guests gather, to engage and connect with people and encourage them to participate in treatment services.  Doing so will require the Clinician to be highly engaging, flexible, and apply experience and insights from traditional treatment models to a less traditional setting.  The Clinician also will be a key participant in the agency’s plan to embed an intensive outpatient treatment program into our menu of SUD-related services that currently include harm reduction for those who are still actively using and peer-based recovery support for individuals in recovery.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Works within a holistic care model, collaborating closely with other clinicians, psychiatrists, physicians, case managers, and support staff.
  • Uses evidence-based techniques to provide short and long-term individual and group therapy, and clinical case management
  • Works closely with our Harm Reduction Specialist/s and staff from our new Recovery Support Center, to identify and support people who are seeking treatment for their substance use disorder.
  • Offers clinical insight and expertise into the development of an SUD treatment program model in pursuit of licensure.
  • Collaborates closely with the program leadership team on Initiatives to develop a billable model for SUD treatment services. Assist in the preparation of materials to apply for state BSAS licensing by June, 2022.
  • Actively participates in trainings and program development and improvement activities
  • Infuses a person-centered, trauma-informed, and recovery-oriented approach in accordance with our Philosophy of Care.
  • Bilingual Spanish a plus.
  • Licensed social worker (LICSW) preferred; licensed mental health counselor (LMHC) or licensed certified social worker (LCSW) eligible to apply.
  • Two (2) years of experience of providing SUD treatment utilizing evidenced based treatment models including CBT and group curriculum.
  • One (1) to two (2) years of experience with providing supervision.
  • Experience providing treatment to people who have lived in extreme poverty and have co-occurring disorders.
  • Experience with highly vulnerable, high-barrier individuals and awareness of issues common to those who are experiencing homelessness.
  • Enthusiasm and interest in being a part of a start-up treatment program.
  • Lived experience with homelessness and/or recovery a plus.

EEO: St. Francis House is an Equal Opportunity Employer.  We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced.  As an agency, we serve as a resource and advocate for these values by implementing policies, opportunities, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply, please submit your cover letter and resume to: careers@stfrancishouse.org

Inquires without a cover letter and resume will not be reviewed.

 Manager, Clinical and Recovery Services

To apply, please submit your cover letter and resume.  Resumes without cover letter will not be considered.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

The Manager of Clinical & Recovery Services is responsible for overseeing the delivery of clinical and non-clinical case management, and recovery-oriented services within the St. Francis House Day Shelter.  The Manager of Clinical & Recovery Services applies clinically-informed insights to the work and infuses a person-centered, trauma-informed, and recovery-oriented approach in accordance with our Philosophy of Care.  The Manager of Clinical & Recovery Services works closely with managers of other programs, specifically Guest Services and Community Engagement & Safety (CES) to ensure consistency in services for guests.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Oversees the delivery of individualized clinical and non-clinical case management to day shelter guests that is focused on housing, income, and behavioral health stability.
  • Collaborates with City and other homeless service providers/funders such as Boston Healthcare for the Homeless, the Department of Mental Health Homeless Outreach Team, to facilitate needed services- clinical and nonclinical services for guests including coordinating housing navigation trainings for staff and participating in the City’s Chronic Homelessness initiatives.
  • Works in a highly collaborative way with other Day Shelter Managers
  • Facilitates on-site trainings around case management interventions that include assertive engagement techniques, motivational interviewing, and harm reduction.
  • Ensures contracts with Department of Mental Health (DMH) and Boston Health Care for the Homeless: Behavioral Health Community Partners (BHCP) are fully operational and that contract deliverables are being met. Actively engage in conversations with other shelters and consortium providers about operationalizing service-delivery under these contracts.
  • Ensures the effective integration of assessments and service planning into individual work with guests. Monitor and support the work of the teams and analyze and evaluate guest outcomes over time.
  • Ensures policies and procedures are in alignment with agency intentions and are consistently communicated and practiced.  Identify areas where there could be improvements.  Implement according to agency Philosophy of Care.
  • Regularly reviews and analyzes information relevant to departmental performance on outputs and outcomes. Suggest adjustments to program design or practice that will lead to more effective service delivery.
  • Manages department budget and expenditures.
  • Bilingual Spanish a plus.
  • Master’s Degree and clinical licensure required.  LICSW preferred, but other clinical degrees and licenses will be considered.
  • Minimum of 4 years’ experience providing clinical services and/or recovery supports to at-risk individuals struggling with one or more of the following challenges:  homelessness, active substance use, histories of criminal activity and incarceration, and mental illness.  
  • Minimum of 2 years supervising staff and overseeing service delivery and program implementation.
  • Lived experience with homelessness and or recovery a plus.

EEO: St. Francis House is an Equal Opportunity Employer.  We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced.  As an agency, we serve as a resource and advocate for these values by implementing policies, opportunities, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply, please submit your cover letter and resume to: careers@stfrancishouse.org

Inquires without a cover letter and resume will not be reviewed.

 

 

 

Case Manager

To apply, please submit your cover letter and resume.

Bilingual/Spanish needed.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

Case Mangers work one-on-one and in small groups with guests of St. Francis House to provide counseling, referral, and advocacy services. Through individualized service planning, goal setting, and coordination of care, Case Managers help guests obtain the skills, support, and resources needed to achieve stability in key areas such as housing, income, and behavioral health.

Case Management at St. Francis House is grounded in trauma-informed, recovery oriented, and person-centered practices in order to assist guests in addressing the various and complex barriers associated with homelessness.  Our case managers are supervised by staff who are master’s prepared behavioral health clinicians to allow for complex support and mentoring around best practices for working with this population.  Case managers receive in house training and practice in Motivational Interviewing.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Determines the needs of individual guests through engagement and strength-based needs assessment process.
  • Carries a caseload of 30-35 clients with the goal of moving them towards self-sufficiency.
  • Creates goals and individualized service plans along with guest(s)
  • Develops mutually respectful relationships with guests while maintaining professional boundaries.
  • Provides referral services for individual guests internally at St. Francis House and external agencies and resources.
  • Advises and empowers individuals with regard to independent actions that may be taken to resolve problems.
  • Follows up in order to assess the effectiveness of case management and general counseling services, updates goals and service plan accordingly, and determine discharge planning/successful transition from case management service with guests.
  • Provides services to guests that empower each individual and promote pathways to self-determination and stability, using an integrated “Universal Design” model of care that is Person-Centered, Recovery Focused and Trauma Informed.
  • Establishes collaborative working relationships/rapport with guest, utilizing a consumer-driven, strength-based needs assessment to identify guests’ needs.
  • Conducts outreach and triage to guests in the busiest areas of our day shelter when not working individually with guests in Case Manager of the Day capacity.
  • Engages with guests utilizing techniques of motivational interviewing to empower guests while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
  • Keeps real-time accurate records of guest contacts, case management services provided, and guest progress in web based software program (ETO) and partners with guests to monitor, address/resolve challenges, using a person-centered, empowerment approach.
  • Actively participates in individual supervision, team meetings, case conferences and presentations.
  • Works collaboratively with colleagues in the clinical and recovery services team, as well as other departments.
  • High School Diploma or Equivalent required. Further education in human service related field a plus.
  • Experience working in direct human service with vulnerable individuals and preferably adults who are experiencing homelessness.
  • Knowledge of de-escalation techniques or crisis intervention preferred.
  • Lived experience of homelessness and/or recovery a plus.
  • Bilingual – Spanish a preferred.

EEO: St. Francis House is an Equal Opportunity Employer.  We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced.  As an agency, we serve as a resource and advocate for these values by implementing policies, opportunities, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply, please submit your cover letter and resume to: careers@stfrancishouse.org

 

 

 

Program Assistant

To apply, please submit your cover letter and resume.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

The Programs Assistant position is a dynamic role that supports all of the guest facing work we do at St. Francis House.  The Programs Assistant reports to and works directly with the Director and closely with the Program Leaders that oversee the Day Shelter, Work Force Development, Recovery Support Center, Behavioral Health, and Housing Departments.  The Programs Assistant will have the opportunity to facilitate the work of stabilizing homeless and vulnerable individuals by helping to organize, coordinate, communicate, and project track a wide range of activities in collaboration with a multidisciplinary team of service providers and professionals in the field both internally and externally.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Organizes and tracks on projects of the Program Leadership Team
  • Coordinates monthly reporting on department outcome measures and goals
  • Manages purchases and expense reporting for departments
  • Organizes agendas, time keeping, and materials for planning meetings, trainings, and presentations
  • Manages communications and scheduling for Director of Programs and Services
  • Researches resources and public health information
  • Assists with planning and coordinating Programs and Services events.
  • Collaborates proactively with colleagues within the department as well as across SFH departments.
  • Works collaboratively with colleagues in the clinical and recovery services team, as well as other departments.
  • Required: High School Diploma or equivalent; higher education a plus
  • Required: 1-3 years of experience providing office management and administrative support in a fast-pace professional environment.
  • Preferred: Experience working in human services.
  • Lived experience of homelessness and/or recovery a plus. 

EEO: St. Francis House is an Equal Opportunity Employer.  We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced.  As an agency, we serve as a resource and advocate for these values by implementing policies, opportunities, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply, please submit your cover letter and resume to: careers@stfrancishouse.org

 

 

 

Lobby Attendant

Schedule:  Must have ability to work an 8 hour day between the hours of 3:00 pm – 11:00 pm.  Agency operating hours are Monday through Sunday.  Additional flexibility in schedule will be required for special events, trainings and other needs of agency.

Bilingual (English/Spanish) encouraged.

To apply, submit up-to-date resume to:  careers@stfrancishouse.org.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

The Lobby Attendant position is responsible for ensuring that St. Francis House provides a safe and welcoming environment for our Next Step Residents, their guests, and SFH staff. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Welcomes residents by providing a positive, professional, and respectful presence at all times.
  • Models a positive, collaborative, professional, and respectful tone on the floor, modeling clear and appropriate boundaries and adherence to procedures and guidelines.
  • Proactively monitors the environment in order to intervene before crises occur.
  • Ability to de-escalate with respectful communication skills.
  • Responsible for attending to emergency calls throughout the building for medical and safety concerns.
  • Provides rounds throughout floors 1 through 10.
  • Pro-actively communicates with supervisor and all other departments.
  • Responsible for maintaining clear and concise logs of all nightly occurrences or suspicious activity in both logbook and email when necessary.
  • Participates in weekly department meeting along with scheduled agency meetings.
  • Completes incident reports when required to do so in HMIS database (Clarity).
  • Performs other duties as assigned for the safe and continuous operation of the building.
  • Escort any unwelcomed persons from the property.
  • High school diploma or GED required.
  • Preference will be given to those with experience working with the homeless population, mental health, or addiction services.
  • Lived experience of homelessness and/or recovery a plus.
  • Work experience in safety/security and/or direct human services with demonstrated ability to monitor safety and manage protocols.

Physical Requirements:

  • Occasionally – Standing, walking, bending, and stooping for extended hours each day.
  • Constantly – sitting.
  • Ability to respond promptly and efficiently (e.g., walking, running, taking stairs, kneeling down) to address urgent or emergency situations when they arise.
  • Ability to adapt to seasonal temperature changes.
  • Ability and willingness to perform light housekeeping.

EEO: St. Francis House is an Equal Opportunity Employer.  We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced.  As an agency, we serve as a resource and advocate for these values by implementing policies, opportunities, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply, submit up-to-date resume to:  careers@stfrancishouse.org.

 

Housing Program Manager

To apply, please submit your cover letter and resume.  Resumes without cover letter will not be considered.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

Under the supervision of the Associate Director of Housing & Stabilization, the Housing Program Manager will be responsible for implementing and supervising SFH Housing Navigation and Rapid Rehousing Stabilization efforts at our Housing Center at 39 Boylston Street and in the communities where our guests are placed. The Housing Program Manager will utilize a Housing First approach to guide team on making relationships with landlords and service planning with guests to stabilize around housing, income, and behavioral health.

This program offers medium term rental assistance combined with linkages to employment and other services in order to end clients’ homelessness as well as create longer term self-sufficiency.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • In conjunction with the Associate Director of Housing & Stabilization design, develop, and implement management practices and protocols of the Housing Center including but not limited to program guidelines, funding requirements and outcomes.
  • Oversee the day-to-day management of program activities including client enrollments, creation of individualized housing navigation and housing stability plans, housing location, coordination of move-in assistance and provision of stabilization services, including linkages and referrals to appropriate service providers.
  • Reconciliation and distribution of checks to appropriate staff for distribution to landlords.
  • Ensuring HMIS data is accurate and up-to-date and that HMIS protocols are observed by staff.
  • Ensure program files are complete with all the required documentation; act as point of contact during monitoring visits by funders.
  • Tracking and monitoring program expenditures and performance on a monthly basis. Responsible for submitting a monthly progress report to the AD of Housing & Stabilization.
  • Balance projected amount of rental assistance per client with available amount of funding.
  • Compilation of all data necessary to generate reports; Timely submission of complete and accurate cash requests for financial assistance and invoices to the AD of Housing & Stabilization.
  • Works with AD of Housing & Stabilization to ensure timely reports are complete and available for the Director of Programs and Services for funders and other stakeholders including but not limited to: Quarterly Performance Reports, Annual Performance Reports, Ad-hoc Reports, Board Report and Management Reports.
  • Ensuring program compliance in accordance with all applicable laws, regulations and contractual requirements.
  • Serve as liaison between the program, referral agencies, service agencies and other stakeholders and develop a positive relationship with community partners.
  • Represent agency at community events and meetings and also serve as RRH primary contact.
  • Work collaboratively within the larger management and leadership teams at St. Francis House to provide integrated services that are aligned with agency priorities and values.
  • Apply a Recovery Oriented, Person-Centered, and Trauma-Informed approach to the programming and supervision adopting key best practices such as Motivational Interviewing and Harm Reduction.
  • Collaborates proactively with colleagues within the department as well as across SFH departments.
  • High School Diploma or Equivalency required. Further education in human services related field a plus.
  • Five (5) years experience working in a non-profit, direct care setting serving vulnerable populations
  • Experience working with homeless individuals providing housing search, placement, and stabilization case management in a direct care or supervisory/management role.
  • Supervisory experience with demonstrated skills in staff coaching, team-building, and training.
  • Knowledge of Boston Continuum of Care and Homeless Initiatives a plus.
  • Lived experience with homelessness and/or recovery a plus.

EEO: St. Francis House is an Equal Opportunity Employer.  We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced.  As an agency, we serve as a resource and advocate for these values by implementing policies, opportunities, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.

 

 

 

 

Corporate and Foundation Gift Officer

To apply, please submit your cover letter and resume.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

At the mid-point of this very exciting campaign, we are seeking someone who thrives in a results-driven, goal oriented fast-paced environment; enjoys building relationships; is a critical thinker; and is committed to the St. Francis House mission.

The Corporate and Foundation Gift Officer will be a critical member of a strong development team now in the third year of a 5-year $60,000,000 comprehensive campaign.  He/she will work to enhance current Corporate and Foundation partnerships and ensure each is cultivated, solicited and stewarded in a way that speaks directly to the  priorities of each partner and St. Francis House. This position is responsible for prospecting for new partnerships within the greater Boston area. This position will ensure ongoing communication with partners and prospects and will regularly work on strategy and funding opportunities with members of the Development team and the VP of P & EA.  Additionally, this position supervises two grant writers and is responsible for ensuring all grant proposal and report deadlines are met, work is allocated properly and research continues to be done for both current funders and prospects.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Responsible for understanding and communicating the philosophy, heart and purpose of the agency.
  • Serves as the primarycontact with corporate and foundation partners; coordinate internal and external resources to ensure partnerships are effectively executed and partnership objectives are achieved. 
  • Develops and implements a comprehensive fundraising strategy to secureannual and multiyear funding from corporate and foundation  Funding opportunities include grants, event sponsorships, employee gift matches, and more. Be responsible for the lifecycle of fundraising with partners, from identification to cultivation to solicitation to reporting.  
  • Works with partners to identify engagement opportunities with St. Francis House. Engagement opportunities include volunteerism, advertising St. Francis House at corporate partner locations, clothing drives, young professional group opportunities, Board of Director seats, etc. 
  • Attends external networking events as the St. Francis House ambassador to promote current and prospective 
  • Works closely with St. Francis House grant writersto ensure potential grants are entered into the SFH grant submission pipeline. Maintain a calendar with grant writers and adhere to time-sensitive deadlines. Provide insight into corporate partner expectations for grant funding, to ensure guidelines are adhered to. 
  • Works closely with St. Francis House Events Coordinatorto come up with event solicitation plan with Corporate Partners, and facilitate details associated with event sponsorships. 
  • Works closely with the Marketing and Communications Officer to ensure social media, website, and newsletter promotion of corporate partnerships is executed.
  • Updates and maintains corporate partner data in Raiser’s Edge, to reflect all prospecting, cultivation, and stewardship facilitation that takes place. 
  • Assists with administrative duties and high-priority department initiatives on an as-needed basis, including staffing donor cultivation and stewardship events.
  • May be required to provide supervision to: intern and/or staff.
  • Bachelor’s degree in communications, marketing, non-profit management, English or relevant field.
  • At least 5 years of development experience and/or consultative sales experience with a focus on corporate and foundation fund-raising and prospecting.

 Allocation of Time: 

  • External visits, meetings, events with corporate and foundation partners – 60%
  • Supervising staff, internal research, reporting, analysis, administrative tasks – 40%
  • Fundraising goal: Raise approximately $2 million each year from current corporate and foundation partners and new partnerships.

EEO: At SFH our mission is to promote and protect opportunities for all employees. We are stronger when we embrace diversity and when our employees can utilize their unique skills and talents to jobs that provide fair wages, excellent benefits and safe and healthy working conditions.  We are also committed to the hiring of staff with Lived experience within the population we serve, in all of our departments and programs and all levels within the agency.

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.

 

Women’s Center Guest Engagement Liaison

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

The Women’s Center Guest Engagement Liaison (WC-GEL) serves as front-line staff of the St. Francis House Day Shelter and a key staff of the Women’s Center milieu space.  The WC-GEL has a particular focus on female guests who are the least engaged in clinical case management, income maximization, and housing services and most often accessing refuge services (shelter, meals, showers, clothing, etc.). Through various in-reach activities the WC-GEL supports the female guests of St. Francis House in appropriately connecting to individualized services and providing a safe and engaging space for them at the center.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Provides coverage of the Carolyn Conner Women’s Center in the absence of WC- Coordinator.
  • Ensures a welcoming and engaging environment where female guests can access information and resources.
  • Provides a positive, professional, and respectful presence at all times to all who enter our doors.
  • Screens guest for housing, income, and behavioral health stability and provide warm hand offs to appropriate internal and external resources.
  • Documents engagement with guests and attendance in client database.
  • Manages operations of the WC space while covering including keeping area tidy, equipment in working order, communicating with facilities, IT, and security as needed.
  • Assists guests in obtaining duplicate/replacement membership ID cards when necessary. Refer/direct new guests appropriately to obtain initial membership ID card.
  • Works closely with other members of the Guest Services department, such as the Resource Center Coordinator and Clothing Supervisor.
  • Connects female guests to essential services within the building, by performing such duties as scheduling clothing appointments, providing coverage in milieu spaces-such as the Resource Center and Women’s Center, and facilitating recreational and group activities.
  • Collaborates with staff within our integrated service model to coordinate services, problem solve around guest needs.
  • Assists with supporting group activities and events in the Women’s Center.
  • Answers guests’ questions and refers them to the appropriate department/program to address any needs or concerns.
  • Provides light-touch case management to guests who are new to St. Francis House and/are in the pre-contemplative stage of engaging in services.
  • Monitors guest data as it comes up on the computer screen. Proactively engages guests based on alert messages that arise.
  • Ensures interactions with guests are documented, timely, in the appropriate system/s.
  • Supports special projects as identified by the agency and/or in response to city-wide homeless initiatives. This includes, but is not limited to: oversight of programming in milieu spaces such as the Atrium, identifying and engaging female guests that are a part of the chronic housing initiative.
  • Collaborates with Guest Services Manager and senior members of the Day Shelter to monitor progress on special projects and provide feedback on agency priorities.
  • High school diploma or equivalent required; further education a plus.
  • One to three years’ experience working in human services with vulnerable populations.
  • Experience working with adult female homeless population preferred.
  • Experience with de-escalation techniques or crisis intervention preferred.
  • Lived experience of homelessness and/or recovery a plus.
  • Schedule: 7:00 AM – 3:00 PM Saturday Through Wednesday

 

EEO: At SFH our mission is to promote and protect opportunities for all employees. We are stronger when we embrace diversity and when our employees can utilize their unique skills and talents to jobs that provide fair wages, excellent benefits and safe and healthy working conditions.  We are also committed to the hiring of staff with Lived experience within the population we serve, in all of our departments and programs and all levels within the agency.

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.

 

 

Development Operations Supervisor

To apply, please submit your cover letter and resume.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

SUMMARY:

The Development Operations Supervisor will play a key role in managing the operational systems of the Development Department as well as proactively identifying and implementing creative and thoughtful strategies to support the fundraising functions across the department and the organization. The position is responsible for the management of donor data contained in Raiser’s Edge (RE) and is responsible for setting and managing RE policies, site maintenance, data integrity, staff training, and the development of new and ongoing management of operational protocol(s). The ideal candidate will be highly skilled in Raiser’s Edge or a similar CRM.

Additionally this position serves as the primary channel to the Finance department for monthly reconciliations. The Supervisor oversees the Development Assistant whose responsibility is gift processing, data entry, and other administrative functions. The Supervisor also works closely with the Director of the Annual Fund to ensure that all administrative functions for the department are handled in the most efficient and timely manner.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties & Responsibilities:

Systems and Database Management:  

  • Oversees all aspects of Raiser’s Edge database including data integrity, updates and corrections.
  • Manages processing of all gifts via mail, credit card, online, and stock transfer.
  • Creates all queries, reports, lists needed by development staff as needed for mailings, events, board give/get, and moves management using best practices.
  • Develop training tools and documents for staff (team of 15) on the proper use of the database and research tools and be available for 1:1 trainings if required.
  • Manages vendor relationships to support development operations.

Gift Entry, Acknowledgments & Reconciliation:  

  • Oversees the entire gift processing and acknowledgement process using best practices.
  • Oversees the batching of all cash, checks, and credit card donations and ensures it reaches the Finance Department in a timely basis.
  • Creates timely and up to-date acknowledgement letters/tax receipts while checking for grammatical/typographical mistakes.
  • Manages the month-end process, trouble-shooting and auditing data to ensure the smooth transfer of data to Finance as well as performing a monthly reconciliation report and review with fiscal team.
  • Generates pledge reminders and invoices.

Reporting and Other Functions:  

  • Develops reports and manages the regular distribution of data, including weekly revenue report.
  • Works with department to support sharing of data and information cross donor platforms and CRM.
  • Creates custom “dashboards” for development staff which demonstrate revenue progress in real-time, and manages tasks and actions.
  • Supervises the Development Assistant who serves as a key administrative resource for the departments gift processing and acknowledging process.
  • Occasionally work evenings or weekend for special events.

Education & Experience:

  • Bachelor’s degree (B. A.) from four-year college or university; and two to three years related experience and/or training; or equivalent combination of education and experience.
  • Lived experience of homelessness and/or recovery a plus.

 Schedule – Schedule – Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:30-4:30pm.  Some extended evening and weekend hours may be necessary at times to cover special events/programs, and would be announced and scheduled in advance.

EEO: At SFH our mission is to promote and protect opportunities for all employees. We are stronger when we embrace diversity and when our employees can utilize their unique skills and talents to jobs that provide fair wages, excellent benefits and safe and healthy working conditions.  We are also committed to the hiring of staff with Lived experience within the population we serve, in all of our departments and programs and all levels within the agency.

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

 

To apply, please submit your cover letter and resume to: careers@stfrancishouse.org

 

Kitchen Assistant

Full-time

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:
The Utility Worker/Kitchen Assistant serves as the primary point of contact for purposes for maintaining a clean and safe kitchen and dining room. This includes performing sanitation duties on a regular basis. The Utility Worker/Kitchen Assistant may be called upon to manage the dining room, assist in the preparation and serving of meals and receiving department orders.

OUR BENEFITS include,
For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Performs assigned sanitation duties including pot washing, cleaning equipment, sweeping and mopping floors after each meal period, cleaning kitchen equipment, storage areas, washing walls, shelving and countertops.
  • Maintaining and cleaning of walk-in freezer and dry storage areas.
  • Maintains compliance with health and safety codes, performs tasks according to the policies and procedures of Saint Francis House.
  • Retrieves and prepares meal ingredients for the Cook, which includes washing, peeling, cutting and slicing ingredients.
  • Follows HAACP principles in meal service including dining room and kitchen operations as required to serve our guests in a food safe and healthy environment.
  • Directs/assists volunteers with dining room sanitation (busing tables, wiping tables, etc.) as well as help as needed for pantry services.
  • Must be available to work on weekends and holidays as assigned.
  • Other duties as assigned.
  • High school diploma or general education degree (GED).
  • Six months of kitchen and dining room related experience.
  • Equivalent combination of education and experience may substitute.
  • Comfort and experience with computers, including the use of email programs, web-based tools, common Microsoft Office applications (Outlook, Word, Excel), and database programs.
  • Standard kitchen equipment including ovens, stoves, mixers, knives and dishwashers among others.
  • Comfort and experience with computers, including the use of email programs, web-based tools, common Microsoft Office applications (Outlook, Word, Excel), and database programs.
  • Standard kitchen equipment including ovens, stoves, mixers, knives and dishwashers among others.

EEO: At SFH our mission is to promote and protect opportunities for all employees. We are stronger when we embrace diversity and when our employees can utilize their unique skills and talents to jobs that provide fair wages, excellent benefits and safe and healthy working conditions.  We are also committed to the hiring of staff with Lived experience within the population we serve, in all of our departments and programs and all levels within the agency.

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

To apply send resume to:  careers@stfrancishouse.org

 

 Access Clinician

To apply, please submit your cover letter and resume. Inquires without a cover letter and resume will not be reviewed.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

The Access Clinician works as part of the Behavioral Health department to triage and support guests with complex needs. The Access Clinician provides brief counseling, assessment, referral, and advocacy services and will have a specialized focus on coordinating care with external agencies for these guests. The Access Clinician helps guests obtain the skills, support, and resources needed to achieve stability in key areas such as housing, income, and behavioral health and will be an active part of crisis intervention within St. Francis House. This position will work collaboratively on an interdisciplinary team.

Behavioral Health at St. Francis House is grounded in trauma-informed, person-centered and recovery-oriented practices in order to assist guests in addressing the various and complex barriers associated with homelessness.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Provide clinical case management services to individuals in day shelter setting who are unable to manage traditional supports.
  • Intervene and support clinical crisis situations throughout the building.
  • Collaborate closely with guest facing staff to facilitate warm handoffs and monitoring of high risk guests, with a specific focus on guests actively using substances.
  • Triage, engage, assess and link guests seeking referrals for substance use referrals, utilizing the support of Behavioral Health Team.
  • Provide services to guests that empower each individual and promote pathways to self-determination and stability, using an integrated “Universal Design” model of care that is Person-Centered, Recovery Focused and Trauma Informed.
  • Develop and maintain points of communication with DMH for referrals and collaboration around guests.
  • Collaborates proactively with colleagues within the department as well as across SFH departments.
  • Works closely with Harm Reduction team, Guest Engagement, and Boston Healthcare for the Homeless Program.
  • LCSW required, LICSW preferred.
  • Three to five (3-5) years experience with highly vulnerable, high-barrier individuals and awareness of issues common to those who are experiencing homelessness.
  • Experience working with homeless adults and/or in a homeless services environment preferred.
  • Experience with a population with co-occurring disorders.
  • Experience working with and within a substance abuse treatment environment a plus.
  • Bilingual in English/Spanish is a plus.
  • Lived experience of homelessness and/or recovery a plus.

EEO: At SFH our mission is to promote and protect opportunities for all employees. We are stronger when we embrace diversity and when our employees can utilize their unique skills and talents to jobs that provide fair wages, excellent benefits and safe and healthy working conditions.  We are also committed to the hiring of staff with Lived experience within the population we serve, in all of our departments and programs and all levels within the agency.

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

 

To apply, please submit your cover letter and resume to:  careers@stfrancishouse.orgInquires without a cover letter and resume will not be reviewed.

 Resource Center Coordinator

To apply, please submit your cover letter and resume.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

The Resource Center area is a general support and waiting area which often serves as a hub from where guests receive a variety of information and access to services. Staff and volunteers facilitate the flow of guests, direct guests to appropriate service locations in the building, and provide access to showers and hygiene products, phones and computers. Reporting to the Guest Services Manager, the Resource Center Coordinator is responsible overseeing all activities generated through the resource desk, delivery of quality service, ordering and inventory management, staffing the Resource Desk, and training and supporting volunteers.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Ensures a welcoming and engaging environment where guests can access information and resources.
  • Develops positive and trusting relationships with guests while maintaining a sense of calm authority in the space. Models respect for self and others and exhibits thoughtful, professional behavior in the milieu.
  • Maintains and manages lists of first-come/first-serve service access to the following: guest assessment and membership cards, triage case management, showers, phones and the computer room.
  • Plans ahead and acts proactively to ensure that the space is appropriately staffed at all times.
  • Maintains ongoing communication with community engagement & safety staff to ensure seamless flow of guests throughout milieu and service areas across the first three floors of the building.
  • Works collaboratively with the Manager of Guest Services to plan and schedule guest-directed services provided by outside agency representatives.
  • Plans and schedules group engagement opportunities, including informational and educational sessions and other events of interest and value.
  • Works closely with the Volunteer Coordinator to identify and place volunteers in the Resource Center.
  • Trains, supervises and supports volunteers and interns within the space and provides feedback and guidance to them in working with guests.
  • Orders and tracks supplies for the Resource Center.
  • Highlights needs and opportunities related to the physical environment (facilities) and technological needs (computers, ID printing equipment, phones, etc. Reports issues and concerns promptly to appropriate person/department.
  • Ensures that the guest database system is used accurately and effectively to track and record guest activity and service delivery.
  • Maintains policies and protocols as they apply to the Resource Desk and Resource Center space, consistent with goals and practices within the larger Day Shelter environments.
  • Ensures that practices are consistent across staff and volunteers.
  • Minimum of an Associate’s Degree in Human Services with one to three years of successful experience delivering direct services to vulnerable, high-need individuals who present with multiple challenges.
  • Experience with client databases/HMIS preferred.
  • Experience providing support to individuals with mental illness and/or substance abuse preferred.
  • Bilingual in English/Spanish is a plus.
  • Lived experience of homelessness and/or recovery a plus.

EEO: At SFH our mission is to promote and protect opportunities for all employees. We are stronger when we embrace diversity and when our employees can utilize their unique skills and talents to jobs that provide fair wages, excellent benefits and safe and healthy working conditions.  We are also committed to the hiring of staff with Lived experience within the population we serve, in all of our departments and programs and all levels within the agency.

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

 

To apply, please submit your cover letter and resume to:  careers@stfrancishouse.org.