St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs.

We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency.

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.

Current Employment Opportunities

Opportunity

 

We are currently seeking a licensed clinical social worker (LICSW) or LMHC to provide direct client services and supervise a small team of staff within the Clinical & Recovery Services Department.

This person will perform the following main duties:

  • Provide individual clinical and clinical case management services to homeless adult men and women (carry a caseload of approximately 25 individuals)
  • Work with guests to develop short and long-term goals
  • Provide crisis intervention and assistance with behavioral problems as needed
  • Make referrals within and outside of St. Francis House to best support guests
  • Work within a holistic care model, collaborating closely with other clinicians, psychiatrists, physicians, case managers, and support staff.
  • Formally supervise and provide clinical support and guidance to a small team of case managers, each of whom has his/her own caseload and service-delivery goals.
  • Work within and promote a proactive and engagement-oriented service delivery model focused on building relationships with guests to align individual services that best meet their needs.
  • Give particular attention to identifying and serving guests who have complex mental health and substance abuse issues and lengthy histories of homelessness.
  • Infuse a person-centered, trauma-informed, and recovery-oriented approach in accordance with our new Philosophy of Care.
  • Apply techniques of motivational interviewing and model and reinforce these techniques within the team.
  • Work with department manager to ensure that organizational and Department of Mental Health Homeless Outreach & Engagement contract goals are being met within the service team.

Qualifications/ Requirements

  • Master’s degree with licensure (LICSW or LMHC) and a minimum of 1 year experience in a team leadership or supervisory role.  License-eligible candidates may be considered, with 2 or more years of directly applicable experience.
  • Experience with highly vulnerable, high-barrier individuals and awareness of issues common to those who are experiencing homelessness.  Experience working with homeless adults and/or in a homeless services environment preferred.
  • Eagerness to creatively engage our homeless guests, and enjoy the challenge of utilizing a variety of therapeutic modalities.
  • Experience with individual psychotherapy
  • Experience in, appreciation for, and interest in doing clinical case-management.
  • Experience with a population with co-occurring disorders. Experience working with and within a substance abuse treatment environment a plus.
  • Experience with trauma-informed, recovery-focused, person-centered models of care.
  • Excellent assessment, treatment and documentation skills, and the ability to use them in a supportive, collaborative and compassionate environment.
  • Experience and comfort working with a client database, and the commitment to recording assessments, service plans, and client contacts regularly and consistently.  Familiarity with ETO or another HMIS database system a plus.
  • Successful experience working with professionals from different racial, ethnic, cultural, and/or socio-economic backgrounds.
  • Flexibility, adaptability, team-orientation, and the ability to take situations in stride.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered. 

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Cleaner/ Utility Worker  maintains assigned areas in a clean, sanitary, safe, orderly, attractive manner in accordance with established procedures, and as directed by your supervisor, to assure that the highest degree of cleanliness and sanitation is maintained at all times.

Essential Duties and Responsibilities

  • Receive and follow cleaning schedule/instructions from your supervisor and/ or as outlined in our established housekeeping policies and procedures.
  • Clean/polish furnishings, fixtures, ledges, room heating/cooling units, etc.
  • Clean, wash, sanitize and/or polish bathrooms fixtures
  • Clean windows/mirrors in common areas, bathrooms, and entrance/exit areas as instructed.
  • Clean floors, to include sweeping, dusting, damp/wet mopping, waxing, buffing, disinfecting, etc., as instructed. Ensure that CAUTION/SAFETY signs are properly set-up prior to performing such duties.
  • Clean carpets, to include, vacuuming, shampooing, deodorizing, and disinfecting as instructed.
  • Clean walls and ceilings by washing, wiping, dusting, spot cleaning disinfecting and deodorizing as instructed.
  • Remove dirt, dust, grease, film etc., from surfaces using proper cleaning/disinfecting solutions.
  • Clean hallways; stairwells and elevators as necessary/instructed.
  • Dispose of waste/trash into proper containers and reline trash receptacle with plastic liners.
  • Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor.
  • Report burned out light bulbs, to include exit signs, overhead lights, fluorescent lights, room ceiling lights, etc., to your supervisor.
  • Report all broken bathroom fixtures to include, faucets, shower heads, towel racks, toilets etc., to your supervisor.
  • Clean and “make ready” vacant offices and residential rooms to assure they are ready for occupancy.
  • Attend and participate in workshops, seminars and trainings as necessary and/or as directed.
  • Assure that the building(s) is/are maintained in a clean, safe and orderly manner for Guest, staff and visitor comfort and convenience.
  • Ensure that all Guests right to fair and equitable treatment, self-determination, individuality, privacy and civil rights are followed.
  • Perform bloodborne pathogen procedures when cleaning hazardous materials as directed by your supervisor.
  • Keep work/assignment areas free of hazardous objects and organized. Properly store all equipment and supplies.
  • Other duties assigned as needed.

Qualifications/ Requirements

  • General education; or up to one month related experience or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English.
  • Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Ability to recognize, to understand, to follow, and enforce safety procedures.
  • Interpersonal skills to effectively interact with guests and colleagues.
  • Ability to accurately read, sort, check, count, and verify numbers.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Development Operations Supervisor will play a key role in managing the operational systems of the Development Department as well as proactively identifying and implementing creative and thoughtful strategies to support the fundraising functions across the department and the organization. The position is responsible for the management of donor data contained in Raiser’s Edge (RE) and is responsible for setting and managing RE policies, site maintenance, data integrity, staff training, and the development of new and ongoing management of operational protocol(s). The ideal candidate will be highly skilled in Raiser’s Edge or a similar CRM.

Additionally this position serves as the primary channel to the Finance department for monthly reconciliations. The Supervisor oversees the Development Assistant whose responsibility is gift processing, data entry, and other administrative functions. The Supervisor also works closely with the Director of the Annual Fund to ensure that all administrative functions for the department are handled in the most efficient and timely manner.

Essential Duties and Responsibilities include the following:

  • Manage donation process by overseeing daily gift entry into Raiser’s Edge, the transmittal of payments and payment information to Finance, and the processing of acknowledgment letters by the Development Assistant using industry best practices.
  • Design and implement database queries and data exports to analyze giving trends and outcomes for the department using industry best practices and expertise.
  • Manage the department’s monthly analysis reports for the Director of the Annual Fund to track annual fundraising goals.
  • Responsible for overseeing a monthly review of development transactions to ensure the correct data and gift entry is entered into the database.
  • Reconcile with Finance Department Capital Campaign payments, pledge balances and Annual Fund revenue on a monthly basis.
  • Set and maintain data entry standards for all Development staff that use Raiser’s Edge to capture information about donors, corporate funders and prospects.
  • Produce and oversee the integrity of mailing lists for the department’s direct mail campaigns.
  • Supervise Development Assistant who serves as a key administrative resource for the departments gift processing and acknowledging process.
  • Work closely with Marketing and Communications Manager to support website and optimal fundraising strategies/policies for St. Francis House.

Qualifications/ Requirements

  • Bachelor’s degree (B. A.) from four-year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience.
  • Demonstrated working knowledge of Raiser’s Edge software required.
  • Excellent quantitative analytical skills coupled with a demonstrated ability to communicate effectively with other staff and stakeholders and manage multiple projects simultaneously.
  • Working knowledge of annual fundraising operations including but not limited to direct marketing/mail campaigns.
  • Strong attention to detail and problem solving abilities a must.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Bilingual Triage Case Manager is a key part of our Day Shelter team, acting as a resource specialist to guests and providing short-term, solution-focused support to guests as they need it.   This is a key position in the larger continuum of services offered to guests.  The Triage Case Manager position ensures that guests can have access to task-focused assistance as they need it, but also plays an important role in assisting guests as appropriate with transitioning to longer-term services provided by other members of the Day Shelter team.  Triage Case Managers operate out of offices in our two day shelter gathering spaces where guests gather and seek shelter, social support, resources and information.

Reporting to the Clinical Assessment & Triage Supervisor,  and acting on a team with another triage case manager, the person in this position will work one-on-one with guests, addressing guest requests and needs on a drop-in basis, as well as providing outreach and general support within the day shelter spaces.  This position does not carry an ongoing caseload.

Common triage case management tasks include helping guests obtain vital documents such as birth certificates and state IDs, ensuring access to SFH basic services (food, clothing, mail) by producing St. Francis House membership cards, facilitating access to transportation and public benefits, providing information about and referrals to services with St. Francis House and in the external community, assisting with paperwork, and providing general support and guidance related to a variety of presenting circumstances.

This is a Monday-Friday position, working either 6:30am-2:30pm or 7am-3pm..

Key duties and responsibilities include the following:

  • Develop positive relationships with guests, helping them feel valued and part of the St. Francis House community while maintaining clear and professional boundaries.
  • Work with guests out of an office in the Atrium or Day Center space on a first-come, first-serve basis each day, as needs arise.
  • Provide short-term, time-limited (1-3 meetings, 5-20 minutes each), solutions-focused interventions to guests as they present themselves each day.
  • Act as a key point of information. Stay up to date on local resources that guests may need, and develop positive working relationships with staff internally and externally to facilitate referrals.  Ensure resource materials are easily accessible when working with guests.
  • Keep accurate and up to date records of work with guests in the guest database (ETO).
  • Identify guests who may be appropriate for longer-term case management or clinical support and refer them accordingly.
  • Provide support within the Resource Center, helping to facilitate guest flow and ensuring access to resources at the Resource Desk and in the building.
  • Collaborate with other direct service staff to engage and connect with guests. Conduct in-reach as appropriate within Day Shelter milieu spaces.
  • Provide rotating back-up support as needed to scan membership cards during meal and clothing hours when both Guest Liaisons are unavailable.
  • Meet weekly as part of the Assessment & Triage team to identify guests who may need more intensive or longer-term services.

Qualifications/ Requirements

Required:  Bilingual in English and Spanish (speaking and writing).  Two years of successful experience delivering direct services to vulnerable, high-need individuals who present with multiple challenges.  Minimum of one year of successful experience connecting homeless and/or vulnerable adults to local Boston-area resources.

Preferred:  Minimum of an Associates Degree in human services or relevant field is strongly preferred.  However, certifications in applicable specialty areas of focus, such as substance abuse treatment, are highly valued as well.  Candidates who don’t meet the education requirement but have lived experience and the proven ability to successfully support homeless adults and connect them to key resources will be considered.

The successful candidate will have the following characteristics:

  • Working knowledge of Boston-area resources applicable to homeless adults (e.g., shelters, housing resources, substance abuse treatment, health care, benefits).
  • Enthusiasm for and experience in working with homeless adults (or a population with similar challenges related to substance use/abuse, mental illness and criminal histories).
  • Belief that all individuals have assets that can be further developed and a proven ability to positively engage individuals in accessing services and thinking about making positive changes in their lives.
  • Appreciation for the importance of providing task-focused work in the overall picture of services to guests.  Feels a sense of accomplishment in providing short-term interventions.
  • Orientation to helping others and having knowledge of a variety of applicable local resources.
  • Desire and skills necessary to be an active and reliable team-member, working collaboratively with other direct care staff.
  • Strong verbal and written communication skills that enable the ability to work closely with colleagues and maintain accurate and appropriately detailed guest records.
  • Computer proficiency and comfort with Microsoft Office products.  Ability to develop proficiency in using the ETO guest database.
  • Proven reliability and organizational skills.
  • Desire to work in a dynamic and challenging direct service environment.
  • Positive energy, optimistic outlook, flexibility, sense of humor and an ability to take things in stride.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.