St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs.

We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency.

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.

Current Employment Opportunities

 

Opportunity

The St. Francis House Workforce Development Department is currently seeking a WFD Case Manager/Life Coach to provide initial assessments and ongoing case management support and life coaching to participating job seekers participating in the Moving Ahead (MAP) or the Access Employment Services program. MAP is a holistic, 14-week, classroom-based life skills and job readiness program serving adults with histories of homelessness and other barriers to employment. The Access Point One Stop Career Center provides rapid engagement and comprehensive employment services to homeless job-seekers to help them attain and retain jobs.

 

Responsibilities:

  • Provides comprehensive and individualized case management support and healthy self-image coaching to MAP and Employment Services program participants
  • Coaches individuals to produce positive changes in their lives and careers, while advancing their recovery and quality of life
  • Works with other program staff to facilitate classroom based activities and conducts workshops to facilitate program participants’ transition into employment
  • Links or assist clients with clothing, legal issues, , access to Mass Health, Recovery Services, PCPs, public benefits, ID’s, etc.
  • Maintains client records, collects and enters data, and prepares reports within established protocol/timeframe

 

Qualifications/ Requirements:

Required:

  • B.A./B.S. in a Human Services related field with 1-3 years experience in case management or direct service, or Associates degree (A.A.) in a Human Services related field with 3-5 years experience in case management or direct service

Successful candidates should have:

  • Demonstrated experience in providing case management services and/or life coaching skills
  • The proven ability to engage and support vulnerable individuals as well as motivate and guide them toward planning for and fulfilling short and long-term goals
  • Effective at working collaboratively with others and motivating others to reach common goals and objectives
  • Highly positive and enthusiast style, capable of motivating others
  • Ability to work effectively with diverse people and situations; individual must have a high degree of cultural sensitivity

 

Compensation and Benefits:

We offer a competitive salary and extensive benefit plans including:

  • Medical and Dental Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with employer match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

 

Opportunity

We are currently seeking Safety & Engagement Associates to foster a physically and psychologically safe and welcoming environment for all guests, staff, volunteers and visitors, ensure that crises are addressed swiftly and professionally, communicate positively and clearly and direct guests to services within the building. Full and part-time positions are available.

Essential Duties and Responsibilities include the following:

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Directs guests to essential services within the building.  Answers guest’s questions and refers them to the appropriate department/program to address any needs or concerns.
  • Provides crisis intervention as needed.
  • Facilitates traffic flow throughout the first 3 floors of the Day Shelter.
  • Assesses the condition of guests’ fitness to receive services on a given day (e.g. presence of drugs, alcohol or weapons).
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by paying close attention to bags as they go through the x-ray machine and using proper x-ray scanning and wanding techniques.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflictual situations as they arise.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues.  Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.

Qualifications/ Requirements

  • High school diploma or general education degree (GED); or one to three months related. experience and/or training; or equivalent combination of education and experience.
  • Understanding of and sensitivity to the unique needs and diverse backgrounds of individuals with histories of homelessness and addiction.
  • Good problem solving and conflict resolution skills.
  • Frequently required to sit and stoop, kneel, crouch, crawl, climb stairs.
  • Bilingual is a plus.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

Leads the Intake & Assessment Team. Responsible for applying a “clinical lens” to the process of welcoming and enrolling guests as member of the St. Francis House community.

  • Conduct intake assessments with guests who are new to Saint Francis House
  • Directly supervise Intake Specialists by providing consultation, feedback, and clinical oversight
  • Evaluate guests who are seeking case management or clinical services
  • Make internal referrals as appropriate to guest’s expressed need. Screen guest for appropriateness for brief interventions or longer-term engagement as well as for other Saint Francis House programs
  • Proactively suggest services to guests that may help to address any unexpressed needs and make appropriate referrals with guest’s consent
  • Collaborate with other supervisors and managers to assign clients to the most appropriate Clinician/Case Management team
  • Identify guests who may have particularly acute needs and provide clinical intervention as appropriate, including consulting Manager of Clinical Services and other members of clinical team guests present as acutely high risk
  • Work with Manager of Guests Services and other senior staff to incorporate community and city-based initiative in daily work
  • Screen for service duplication across shelters or homeless service providers
  • Record all assessments and activity in the St. Francis House database (ETO), ensuring thoroughness and accuracy
  • Use and model a framework of assessment and engagement, guide and monitor the effectiveness of the Guest Engagement team in meeting short-term guest needs and identifying individuals who need longer-term interventions (internally or externally)
  • Collaborate with guest Services Manager and other senior staff to develop creative and effective in-reach strategies
  • Monitor intake data, as reported through ETO, to measure impact and effectiveness of assessment process and make recommendations for improvement

Qualifications/ Requirements

  • Master’s degree in social work, psychology or a related clinical field required. License (LICSW or LMHC) preferred
  • Language fluency in Spanish and English required
  • Minimum of 2 years experience providing direct services to vulnerable, high-need individuals. Experience conducting assessments. Supervisory experience a plus
  • Enthusiasm for and experience in working with homeless adults (or a population with similar challenges related to substance use/abuse, mental illness and criminal histories)
  • Belief that all individuals have assets that can be further developed and a proven ability to positively engage individuals in accessing services and thinking about making positive changes in their lives
  • Desire and skills necessary to be an active and reliable team-member, working collaboratively with other direct care staff, supervisors, and managers to share responsibility for delivering consistent, quality services
  • Practice and skills in motivational interviewing techniques or other models of engagement and the ability to apply them in developing and supervising staff
  • Desire to support, teach, train, and guide staff in working with a high-need population in a dynamic and challenging environment
  • Ability and desire to think creatively about how to achieve positive guest outcomes and work collaboratively in support of overall goals
  • Ability to create, implement, and monitor adherence to basic policies and procedures in support of positive guest outcomes
  • Excellent organizational and time management skills
  • Positive energy, optimistic outlook, sense of humor and an ability to take things in stride

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Intake & Assessment Specialist plays a critical role in welcoming new guests to the St. Francis House community. The Intake & Assessment Specialist works to efficiently assess the needs of new guests, as well as those who are not currently engaged in services, and appropriately connect them with both internal and external resources.

  • Conduct intake assessments with guests who are new to Saint Francis House.
  • Evaluate guests who are seeking case management or clinical services.
  • Make internal referrals as appropriate to guest’s expressed need.
  • Screen guest for appropriateness for brief interventions or longer-term engagement as well as for other Saint Francis House programs.
  • Provide short-term support to guest who are not ready, or unable, to participate in longer-term services.
  • Proactively suggest services to guests that may help to address any unexpressed needs and make appropriate referrals with guest’s consent.
  • Identify guests who may have particularly acute needs and refer for clinical intervention as appropriate.
  • Screen for service duplication across shelters or homeless service providers.
  • Record all assessments and activity in the St. Francis House HMIS database (ETO), ensuring thoroughness and accuracy.
  • Collaborate with other members of the Guest Services team (particularly Guest Engagement Liaisons) to develop in-reach strategies for those hardest to engage guests.
  • Follow up on cases that have been recommended for Case Management to Clinical services to ensure guest has been matched appropriately.
  • Flag guests that present as a safety concern during the intake & assessment process.
  • Support Guest Services team by filling in for other staff within the day shelter when necessary.
  • Other duties as assigned by supervisor.

Qualifications/ Requirements

  • Bachelor’s degree required
  • 1-3 years direct care working in homeless services, outpatient mental health setting, hospital, detox, etc.
  • Moderate working knowledge of mental health diagnosis, substance use disorders and trauma is required
  • Background in conducting intake assessments is preferred
  • Familiarity with ETO is a plus
  • Demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and clients.
  • Ability to demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and clients.
  • Demonstrated initiative, flexibility, and openness to change

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

 

Position Summary

Reporting to the Director of Human Resources, the Human Resources Coordinator is responsible for the ongoing daily communication and administration of Human Resources policies and programs and to help ensure the effective and efficient delivery of recruitment, employment, benefits administration, employee relations and other services.

The Human Resources Coordinator works closely with the Human Resources Director, Administration, Finance and other departments throughout the organization in providing customer focused Human Resources support to the organization’s management and employees

Essential Duties & Responsibilities
• Prepares and posts job openings, screens applications, schedules interviews, coordinates the selection process, and performs reference checks as required.
• Administers and monitors new hire on-boarding programs.
• Prepares documentation needed to create new employee files and to place new employees on payroll.
• Prepares documentation needed to process changes in pay, status, or benefits.
• Provides general administrative support such as preparing offer letters, forms and reports; and other correspondence; arranging meetings; and tracking deadlines as needed.
• Monitors employee eligibility for benefits plans. Reviews benefits with employees and processes enrollment, cancellation or changes. Organizes and manages annual open enrollment communications and election process. Maintains and distributes list of new and cancelled employees under each benefit plan. Interfaces with insurance carriers and other benefits providers.
• Maintains recruitment and personnel records, files, reports, and organization charts.
• Exercises discretion in dealing with sensitive and confidential matters like employee relations and organizational changes to ensure the security of information, data and files.
• Interprets assists and advises employees and managers regarding benefit administration, and Human Resource procedures and policies within specified guidelines.
• Provides assistance in monitoring the employee performance management process.

Additional Duties & Responsibilities
• Maintains and processes all Unemployment Notices in a timely, efficient manner.
• Reports, maintains and monitors all workers’ compensation case files; follows-up on open cases.
• Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9.
• Coordinates staff training events and programs as needed.
• Ensures that progressive discipline, when administered, is consistent with SFH policies, and focused on improvement.
• Counsels supervisors and managers on how to effectively deal with employee issues and refers to the Human Resources Director when appropriate.

Education
• Bachelor’s Degree in Human Resources Management or related discipline
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) certification a plus.

Experience
• 3+ years’ experience in HR

Knowledge, Skills & Abilities
• Expertise in HR policies and procedures
• Strong knowledge of hiring processes
• Understanding of HR best practices and current regulations
• Sound judgment and problem-solving skills
• Customer-focused attitude, with high level of professional discretion
• Able to work independently
• Familiarity with MS Office suite
• Excellent communication skills

Language Requirement(s)
• Spanish fluency a plus

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Position Summary
The Training & Staff Development Manager takes the lead role in designing, implementing, and monitoring an organization-wide training program in building staff- wide competency in a variety of areas, including, but not limited to components of Universal Design, the SFH Philosophy of Care. Universal Design includes three key components–trauma-informed, recovery-oriented, and person-centered care—and commits us to embedding these principles in our service delivery, our spaces, and our organizational practices.

The TSD Manager works highly collaboratively with program managers and organizational leadership to assist in fostering a learning-oriented culture that prioritizes staff development in the pursuit of creating positive employee culture, high-quality programs and services, and lasting impact on the people we serve.

Essential Duties & Responsibilities
• Assess overall training needs of the organization and create a system for implementing and tracking essential training, certification and professional development opportunities and goals.
• Contribute to development of short-term and long-term organizational training strategies that build identified skills, knowledge, and abilities and creates a sustainable infrastructure for ongoing training
• Organize and deliver tailored trainings to support the new Philosophy of Care, built on principles of Trauma Informed Care, Recovery Oriented Care, and Person-Centered Care.
• Ensure trainings are in place to support efforts related to models of client service, client assessments, compassion fatigue and self-care.
• Identify external resources and coordinate supplementary trainings and resources as appropriate and particularly in areas of core competency
• Work closely with department managers to determine training needs on a departmental and individual staff basis. Tailor interventions as appropriate.
• Maintain knowledge base related to best-practice areas in organizational training and in areas related to the SFH philosophy of care. Assess and update training approach and materials as appropriate.
• Deliver trainings to a diverse staff with varying roles, responsibilities, skills set, education levels, and experiences
• Identify specific techniques and practices that managers can use to reinforce concepts in key areas of learning and development.
• Use a variety of modalities to introduce and reinforce key concepts—in person and through the use of technology and other ways to ensure ongoing communication and awareness.
• Work closely with the Learning & Evaluation Department to incorporate organizational insights and develop and foster an overall learning-oriented culture.
• Work closely with leaders within the Programs & Services division, including the Director of Programs & Services and the Associate Director of Clinical Supervision to collaboratively and proactively embed learning and professional development within programs and among program staff.

• Ensure that training practices and approaches engage staff members effectively by proactively recognizing and building on the diverse experiences and insights that they carry. Ensure that content and practices are culturally-competent and delivered in alignment with our philosophy of care.

Additional Responsibilities

  • Actively participate in new staff onboarding, specific to introducing our organizational Theory of Change and Philosophy of Care.
  • Monitor training attendance, performance, and overall effectiveness.
  • Create and maintain an ongoing training calendar, and communicate information agency-wide.
  • Provide ongoing guidance and support to staff around key principles of the philosophy of care. Act as facilitator and coach.

Education
Required
• Bachelor’s degree

Preferred
• MSW or Master’s level training in Organizational Development
• Certified Professional in Learning & Performance (CPLP)
• Organization Development Certified Professional (ODCP)

Experience

Candidates should have 5 or more years of related experience, including demonstrated experience in each of the following areas:
• Teaching, reinforcing, and/or successfully managing programs that are grounded in trauma-informed, recovery-oriented and/or person-centered approaches and practices.
• Organizational and staff development and training
Managing and/or supporting staff in an environment serving vulnerable adult populations, particularly those experiencing homelessness and/or those who have challenges as a result of mental illness, substance use disorders, and/or criminal histories.

Knowledge, Skills & Abilities

• The ability to effectively build trainings and teach on concepts of trauma-informed care, recovery-oriented care, and person-centered care.
• Experience in applying and reinforcing motivational interviewing techniques
• Experience designing and implementing face to face classroom style training with adults
• Experience with the use of assessments, particularly learning or training-needs assessments
• Proven track record of facilitating the growth of content knowledge with a variety of levels of professionals and/or adult learners.
• Proven ability to guide others and develop new skills or knowledge that will enhance their work
• demonstrated ability to apply adult learning principles to staff development activities
• Proven ability to develop and maintain strong relationships with colleagues and staff
• Superior communication, presentation, facilitation, and relationship-building skills. Engaging, outgoing, positive, and energetic.
• Excellent planning and organizational skills
• Clear commitment to the mission of St. Francis House and to ensuring the delivery of high quality services to increase stability levels among a high-risk population of homeless adults.
• Ability to model appropriate self-care practice and engage staff conversations about compassion fatigue
• Highly engaging and outgoing style

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

We are currently seeking an experienced individual to pro-actively engage day shelter guests, many of whom have experienced/ongoing substance use issues, mental health needs, and/or criminal histories, chronic homelessness and trauma, and to provide holistic comprehensive case management, general support.

Position Summary

Provides case management and general and specific counseling, referral and advocacy services to guests of St. Francis House.

Essential Duties & Responsibilities

  • Determine the needs of individual guests through engagement and strength-based needs assessment process
  • Carry a caseload of 20 (+/-) clients with the goal of moving them towards self-sufficiency
  • Create goals and individualized service plans along with guest(s)
  • Develop mutually respectful relationships with guests while maintaining professional boundaries
  • Provide referral services for individual guests internally at St. Francis House and external agencies and resources
  • Advise and empower individuals with regard to independent actions that may be taken to resolve problems
  • Follow up in order to assess the effectiveness of case management and general counseling services, updates goals and service plan accordingly, and determine discharge planning/successful transition from case management service with guests
  • Provide services to guests that empower each individual and promote pathways to self-determination and stability, using an integrated “Universal Design” model of care that is Person-Centered, Recovery Focused and Trauma Informed
  • Establish collaborative working relationships/rapport with guest, utilizing a consumer-driven, strength-based needs assessment to identify guests needs
  • Conduct outreach and triage to guests in the busiest areas of our day shelter when not working individually with guests
  • Engage with guests utilizing techniques of motivational interviewing to empower guests while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
  • Keep real-time accurate records of guest contacts, case management services provided, and guest progress in web based software program (ETO) and partners with guests to monitor, address/resolve challenges, using a person-centered, empowerment approach
  • Actively participate in individual supervision, team meetings, case conferences and presentations
  • Work collaboratively with colleagues in the clinical and recovery services team, as well as other departments

Additional Duties & Responsibilities

  • Exhibit professionalism and the translation of SFH’s mission into guest-centered activities and services
  • Demonstrate integrity by working with passion, commitment, and honesty and always acting in the best interests of colleagues and guests.
  • Approach work in a collaborative and caring manner interacting with insight, sincerity, and compassion.
  • Recognize and respect diversity in all forms
  • Strive for excellence in the fulfillment of SFH’s mission through quality, innovation, and continuous learning
  • Demonstrate initiative, flexibility, and openness to change
  • Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities
  • Review, promote, and enforce SFH’s Standard of Conduct
  • Promptly, in good faith, report any instances of suspected fraud, waste, and abuse
  • Attend all in-service training
  • Performs other duties as assigned by supervisor

Education

B.A./B.S. in Psychology, Social Work, or other closely related Human Service field with 1-3 years experience in case management or direct service of homeless individuals; or Associates degree (A.A.) from a college or university; with 3-5 years related experience and/or training.

Experience

1-3 years minimum experience (depending on education level) in homeless services or related field.

Language Requirements

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and employee handbook. Ability to write case management documentation/notes.
  • Bilingual skills (English/Spanish) strongly preferred.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The St. Francis House Workforce Development Department is currently seeking an experienced Case Management Supervisor to provide oversight of case management services and program contractual compliance/eligibility determination for individuals experiencing homelessness, addiction, mental health issues, and other barriers to employment. The Supervisor provides leadership to staff, coordinates and oversees the delivery of case management and life coaching services, and assists in program development. The WFD Supervisor is accountable for promoting a culture of empathetic and effective support to facilitate life changing transformation and the development of a positive self-image for all program participants.

The WFD Case Management Supervisor is responsible for Case Management Services (70%)

  • Oversees outreach and engagement
  • Oversees case management services, life coaching/image consulting
  • Oversees supportive services including operation of Studio Shine, the in-house clothing operation

Responsibilities for contractual compliance/eligibility determination (30%)

  • Oversees determination of eligibility criteria and documentation
  • Oversees procurement and placement in sober housing for eligible participants
  • Assures smooth and efficient services that meet the needs and expectations of program participants and funders

Qualifications/ Requirements:

Required:

  • Bachelor’s degree in Human Services or related field with 3-5 years of program management experience

Preferred

  • Master Degree in Human Services or related field with a minimum of 2 years of program management

Successful candidates should have:

  • Strong leadership ability and experience in supervising staff and overseeing case management services
  • Highly positive and enthusiast style, capable of motivating others
  • The proven ability to engage and support vulnerable individuals as well as motivate and guide them toward planning for and fulfilling short and long-term goals
  • Effective at working collaboratively with others and motivating others to reach common goals and objectives
  • Demonstrated ability to establish priorities, implement plans, and meet deadlines
  • Strong administrative and organizational skills, attentive to details
  • Strong commitment to working with vulnerable, high/barrier populations experiencing homelessness
  • Ability to work effectively with diverse people and situations; individual must have a high degree of cultural sensitivity

Compensation and Benefits:

We offer a competitive salary and extensive benefit plans including:

  • Medical and Dental Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with employer match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.