St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs. We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Thirteen paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

To Apply for any open opportunity with St. Francis House, please send and updated resume with a cover letter to:  careers@stfrancishouse.org.  Subject line of email must include the position you wish to be considered for.

Equal Employment Opportunity

Current Employment Opportunities:

Case Manager 

To apply, please submit your cover letter and resume.  

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. 

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.   

Summary: 

Case Mangers work one-on-one and in small groups with guests of St. Francis House to provide counseling, referral, and advocacy services. Through individualized service planning, goal setting, and coordination of care, Case Managers help guests obtain the skills, support, and resources needed to achieve stability in key areas such as housing, income, and behavioral health.  

Case Management at St. Francis House is grounded in trauma-informed and person-centered practices in order to assist guests in addressing the various and complex barriers associated with homelessness. 

OUR BENEFITS include, 

For each of our full-time positions, we offer extensive benefits including: 

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums) 
  • Company sponsored Health Reimbursement Account. 
  • Up to Four weeks paid Vacation per year 
  • Up to Thirteen paid Holidays per year 
  • Up to Twelve paid Sick Days per year 
  • Employer paid Life, Short and Long Term Disability Insurance 
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting 

Essential Duties and Qualifications: 

  • Carries a caseload of 30-35 clients with the goal of moving them towards self-sufficiency. 
  • Conducts outreach and triage to guests in the busiest areas of our day shelter when not working individually with guests in Case Manager of the Day capacity.  
  • Engages with guests utilizing techniques of motivational interviewing to empower guests while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.  
  • B.A./B.S. in Psychology, Social Work, or other closely related Human Service field with 1-3 years of experience in case management or direct service of homeless individuals; or  
  • Associates degree (A.A.) in Psychology, Social Work, or other closely related Human Service field from a college or university; with 3-5 years related experience and/or training. 
  • Lived experience with homelessness a plus. 
  • Bilingual – Spanish a plus.   

EEO:At SFH our mission is to promote and protect opportunities for all employees. We are stronger when we embrace diversity and when our employees can utilize their unique skills and talents to jobs that provide fair wages, excellent benefits and safe and healthy working conditions.  We are also committed to the hiring of staff with Lived experience within the population we serve, in all of our departments and programs and all levels within the agency. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer. 

To apply send resume to:  careers@stfrancishouse.org.  Inquires without a cover letter and resume will not be reviewed.

 Lead (SUD) Clinician

To apply, please submit your cover letter and resume to: careers@stfrancishouse.org.  Inquires without a cover letter and resume will not be reviewed. 

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.  

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.    

Summary: 

SFH is seeking a self –driven Clinician to provide low-barrier, “on-demand” and ongoing individual and group substance use disorder treatment for SUD among SFH guests.  An important part of this work will be to work with staff and be present in milieu spaces where guests gather, to engage and connect with people and encourage them to participate in treatment services.  Doing so will require the Clinician to be highly engaging, flexible, and apply experience and insights from traditional treatment models to a less traditional setting.  The Clinician also will be a key participant in the agency’s plan to embed an intensive outpatient treatment program into our menu of SUD-related services that currently include harm reduction for those who are still actively using and peer-based recovery support for individuals in recovery.   

OUR BENEFITS include, 

For each of our full-time positions, we offer extensive benefits including: 

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums) 
  • Company sponsored Health Reimbursement Account. 
  • Up to Four weeks paid Vacation per year 
  • Up to Thirteen paid Holidays per year 
  • Up to Twelve paid Sick Days per year 
  • Employer paid Life, Short and Long Term Disability Insurance 
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting 

Essential Duties and Qualifications: 

  • Offer clinical insight and expertise into the development of an SUD treatment program model in pursuit of licensure. 
  • Provide supervision to two Harm Reduction Specialists. 
  • Works closely with Harm Reduction Specialist and staff from Recovery Support Center to identify, support and develop outreach within SFH and street outreach, ensuring utilization of evidenced based approaches and integration within SFH. 
  • Works closely with the behavioral health and medical team at our partner Boston Healthcare for the Homeless, including the OBAT team. 
  • Spearhead individual and group treatment interventions for homeless adults within the day shelter integrated with other SFH and Boston Health Care for the Homeless recovery programming. 
  • Licensed social worker (LiCSW) preferred or licensed mental health counselor (LMHC) or licensed certified social worker (LCSW) eligible to apply. 
  • Two (2) years of experience of providing SUD treatment utilizing evidenced based treatment models including CBT and group curriculum.   
  • One (1) to two (2) years of experience with providing supervision 
  • Experience providing treatment to people who have lived in extreme poverty and have co-occurring disorder. 
  • Experience with highly vulnerable, high-barrier individuals and awareness of issues common to those who are experiencing homelessness. 
  • Experience developing treatment programs, including writing policies and procedures. 
  • Bilingual in English/Spanish is a plus. 
  • Lived experience with homelessness and/or recovery a plus. 

EEO:At SFH our mission is to promote and protect opportunities for all employees. We are stronger when we embrace diversity and when our employees can utilize their unique skills and talents to jobs that provide fair wages, excellent benefits and safe and healthy working conditions.  We are also committed to the hiring of staff with Lived experience within the population we serve, in all of our departments and programs and all levels within the agency. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer. 

To apply, please submit your cover letter and resume to:  careers@stfrancishouse.orgInquires without a cover letter and resume will not be reviewed. 

BHCP Care Coordinator 

The Care Coordinator is a community based case management position. This role is part of a new MassHealth initiative that provides qualified MassHealth enrollees with a service benefit called Behavioral Health Community Partners (BH CP). St. Francis House has partnered with eight community-based providers to form the Social Determinants of Health BH CP Consortium to serve eligible MassHealth enrollees in the greater Boston area. 

This role will be based in the community and serve as a vital link connecting homeless individuals with serious mental illness, substance use disorders, and/or complex medical illnesses with needed care including mental health, substance use, and primary care as well as services that address social determinants of health needs.  

This work is a part of a new MassHealth initiative that provides qualified MassHealth enrollees with a service benefit called Behavioral Health Community Partners (BH CP). St. Francis House has partnered with eight community-based providers to form the Social Determinants of Health BH CP Consortium to serve eligible MassHealth enrollees in the greater Boston area.   

The BH CP Care Coordinator will work as part of an interdisciplinary BH CP team and take responsibility for coordinating the care for 35-45 enrollees.  The BH CP Care Coordinator will work closely with nurse care managers and will be responsible for the engaging their enrollees regularly (several times a month), mostly face to face, and making sure that the enrollee is getting connected to vital services and progressing towards the goals outlined in their Person Centered Care Plan. 

Essential Duties and Responsibilities: 

  • Communicates and engages with enrollees regularly and helps enrollee progress on goals identified in Patient Centered Care Plan 
  • Works collaboratively with the nurse care managers, conduct timely Comprehensive Assessments 
  • Maintains weekly communication with the BH CP team via data sharing platform to improve coordination of information sharing/collaboration between enrollee and BH CP teams 
  • Keeps timely and accurate documentation regarding enrollee progress on Care Plan goals, all enrollee encounters, care coordination notes 
  • Assists nurse care managers and BH CP teams with arranging enrollee appointments for services needed and other related assessments; accompanies enrollees to appointments as needed 
  • Triages and troubleshoots care need issues for enrollees; works with nurse care managers to address needs 
  • Participates in team case conferences and advocates for enrollees’ needs 
  • Participates in BH CP trainings and learning collaborative 

 

Education and Experience: 

  • B.A./B.S. in Psychology, Social Work, or other closely related Human Service field. 
  • Two (2) years minimum experience in in direct service or case management.  
  • Experience working with homeless population strongly a plus.   

 

Knowledge, Skills & Abilities: 

  • Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner 
  • Self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care 
  • Motivational Interviewing and Cultural Competency training a plus; experience working with homeless populations and/or populations with mental illness and substance use disorders. 
  • Experience in case management or human services is preferred but not required 
  • Must be proficient in the following computer applications–Microsoft Word, Excel and Outlook 
  • Experience with ETO or another HMIS application preferred. 
  • Knowledge of de-escalation techniques or crisis intervention preferred. 
  • Adhere to agency code of conduct 

EEO:At SFH our mission is to promote and protect opportunities for all employees. We are stronger when we embrace diversity and when our employees can utilize their unique skills and talents to jobs that provide fair wages, excellent benefits and safe and healthy working conditions.  We are also committed to the hiring of staff with Lived experience within the population we serve, in all of our departments and programs and all levels within the agency. 

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer. 

To apply, send resume with cover letter to:  careers@stfrancishouse.org 

 Associate Director of Workforce Development

To apply, please submit your cover letter and resume to: careers@stfrancishouse.org.

Resumes without cover letter will not be considered.

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.

Summary:

The Associate Director of Workforce Development oversees the Work Force Development Department which includes both individual and instructional services focused on helping individuals who are homeless and vulnerable to homelessness in their goals of maximizing income through employment and benefits.  The AD of WFD, ensures strong interdepartmental collaboration and communication and fosters an understanding of the department’s individual and collective contributions to the larger vision within the Programs & Services Department and SFH.  The AD of WFD cultivates department relationship with other Continuum of Care providers with a goal of promoting and integrating employment services as a part of housing attainment plans.

OUR BENEFITS include,

For each of our full-time positions, we offer extensive benefits including:

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Company sponsored Health Reimbursement Account.
  • Up to Four weeks paid Vacation per year
  • Up to Thirteen paid Holidays per year
  • Up to Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting

Essential Duties and Qualifications:

  • Provides oversight and guidance to staff ensuring that SFH mission, vision, goals, policies and procedures are imbedded within the departmental policies, procedures and practices and reflect trauma-informed, recovery-oriented, and person-centered approach.
  • Works with department staff and agency leadership to support success areas as well as address areas for immediate or long-term attention and/or improvement.
  • Ensures program compliance with SFH Theory of Change and contract expectations, including ensuring goal adherence as well as data quality and generating accurate and timely reports.
  • Develops and communicates individual and team priorities and performance goals and seeks out opportunities to enhance and/or improve service delivery to ensure the best possible guest outcomes.
  • Works collaboratively with the Director of Programs & Services and team of Program Leaders across the agency on integrated program delivery, skill building, and best practices for SFH Programs and Services.
  • Works collaboratively with fellow Associate Directors and SFH Directors on the Operational Leadership Team which feeds and responds to agency priorities managed by Senior Leadership.
  • Provides weekly supervision and ongoing support to direct reports in addressing immediate needs, meeting program goals and objectives, and supervising staff.  Actively support their ongoing engagement and professional development and growth.
  • Maintains and applies a depth of knowledge of key issues and resources in workforce development related to homeless/low-income adult populations with barriers to employment.
  • Is responsible for understanding and incorporating current and emerging labor market and workplace trends.
  • Cultivates relationships with external collaborators including employers and other career development opportunities.
  • Develops annual budget projections and monitor the budget on a monthly basis, making appropriate spending adjustments as necessary.
  • Contributes to grant proposals and/or participate in other fundraising support activities as needed.
  • High School diploma or equivalent required.  Bachelor’s degree or Master’s degree in vocational rehabilitation, social work, counseling, social sciences, public health, education, or nonprofit management a plus.
  • Five (5) years of progressive experience managing a human service/public health program- overseeing complex service delivery, program implementation and supervising a diverse team.
  • Minimum of 2 years of experience working directly with people experiencing homelessness.
  • Minimum of 2 years of experience in a role that incorporates key workforce development elements, such as employment readiness, job training, career development, and/or job placement.
  • Experience working with people who have experienced homelessness a plus.
  • Lived experience, including experience living with a disability, homelessness and/or recovery a plus.

EEO: St. Francis House is an Equal Opportunity Employer.  We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced.  As an agency, we serve as a resource and advocate for these values by implementing policies, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all.

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

 

 

 

 

ManagerClinical and Recovery Services 

To apply, please submit your cover letter and resume: careers@stfrancishouse.org.  Resumes without cover letter will not be considered. 

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. 

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.   

 Summary: 

The Manager of Clinical & Recovery Services is responsible for overseeing the delivery of clinical and non-clinical case management, and recovery-oriented services within the St. Francis House Day Shelter.  The Manager of Clinical & Recovery Services applies clinically-informed insights to the work and infuses a person-centered, trauma-informed, and recovery-oriented approach in accordance with our Philosophy of Care.  The Manager of Clinical & Recovery Services works closely with managers of other programs, specifically Guest Services and Community Engagement & Safety (CES) to ensure consistency in services for guests. 

 OUR BENEFITS include, 

For each of our full-time positions, we offer extensive benefits including: 

  • Comprehensive Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums) 
  • Company sponsored Health Reimbursement Account. 
  • Up to Four weeks paid Vacation per year 
  • Up to Thirteen paid Holidays per year 
  • Up to Twelve paid Sick Days per year 
  • Employer paid Life, Short and Long Term Disability Insurance 
  • 403(b) Retirement Savings Plan with 5% employer match and immediate vesting 

 Essential Duties and Qualifications: 

  • Oversees the delivery of individualized clinical and non-clinical case management to day shelter guests that is focused on housing, income, and behavioral health stability. 
  • Collaborates with City and other homeless service providers/funders such as Boston Healthcare for the Homeless, the Department of Mental Health Homeless Outreach Team, to facilitate needed services- clinical and nonclinical services for guests including coordinating housing navigation trainings for staff and participating in the City’s Chronic Homelessness initiatives.   
  • Works in a highly collaborative way with other Day Shelter Managers 
  • Facilitates on-site trainings around case management interventions that include assertive engagement techniques, motivational interviewing, and harm reduction. 
  • Ensures contracts with Department of Mental Health (DMH) and Boston Health Care for the Homeless: Behavioral Health Community Partners (BHCP) are fully operational and that contract deliverables are being met.  Actively engage in conversations with other shelters and consortium providers about operationalizing service-delivery under these contracts. 
  • Ensures the effective integration of assessments and service planning into individual work with guests.  Monitor and support the work of the teams and analyze and evaluate guest outcomes over time.   
  • Regularly reviews and analyzes information relevant to departmental performance on outputs and outcomes.  Suggest adjustments to program design or practice that will lead to more effective service delivery. 
  • Manages department budget and expenditures. 
  • Master’s Degree and LiCSW required. 
  • Minimum of 4 years’ experience providing clinical services and/or recovery supports to at-risk individuals struggling with one or more of the following challenges:  homelessness, active substance use, histories of criminal activity and incarceration, and mental illness.   
  • Minimum of 2 years supervising staff and overseeing service delivery and program implementation. 
  • Lived experience with homelessness a plus. 
  • Bilingual – Spanish a plus.   

EEO: St. Francis House is an Equal Opportunity Employer.  We are devoted to sustaining a culturally inclusive and equitable work environment where all identities, perspectives and expressions are valued, respected and embraced.  As an agency, we serve as a resource and advocate for these values by implementing policies, programs and initiatives that reflect the needs of our guests and staff in order to foster a diverse, equitable and inclusive community for all.

COVID-19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.

 

 

Intern – Development Gifts Officer

As a leader and largest day shelter provider in the field of homeless services -in Massachusetts; St. Francis House is a strong, vibrant organization. Building on our foundation of refuge and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on housing, behavioral health, and income maximization.  We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. 

At St. Francis House, our Philosophy of Care commits us to providing trauma-informed, recovery-oriented and person-centered care. It guides everything we do at St. Francis House – how we work with guests and how we work together as an entire organization and community.   

SFH is seeking a Development Gift Officer Intern, who will work a hybrid in person/remote model with the gift officer team to help research new donors and current donors for their potential capacity. The intern is expected to use different platforms to research donors (LinkedIn, google searches, Zillow, Research Point, etc). The intern will also help with outreach of donors who are currently not managed by a gift officer to provide thank you calls, invitations, and other pieces of information. All outreach and information learned shall be uploaded by the intern into our database. We are hoping for an intern who can give us 12-20 hours per week. This position reports to the Senior Leadership Gifts Officer.

This is a wonderful opportunity for an undergraduate interested in Non-profit management or funding.  It is an unpaid Internship.

Duties:

  • Assist with the outreach of donors giving at the $250-999 level. The outreach will consist of hand written notes, phone calls, and emails to thank the donor for a recent gift, and ask if they would like to hear from a staff member at St. Francis House to learn more about what we do.
  • Research new donors who are giving at the $250-999 level.
  • Upload the research into our NXT data base and provide updates to their supervisor on their research progress.
  • Assist with data entry and other related tasks for the gift officer team.

To Apply:  careers@stfrancishouse.org.  Subject line should include: Intern – Development Gifts Officer

This is a wonderful opportunity for an undergraduate interested in Non-profit management or funding.  It is an unpaid Internship.