St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs. We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

 

Current Employment Opportunities:

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year. We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. 

Opportunity  

Community Engagement & Safety Associates are responsible for helping to ensure that St. Francis House provides a safe and welcoming environment for our guest. St. Francis House has an open door policy, whereby anyone who wishes to seek our services is welcome, including those who are actively using substances, have significant mental and/or physical health challenges, and have histories of incarceration and criminal activity.  In this dynamic and complex environment serving approximately 500 guests a day, the Associate’s key responsibility is to foster a physically and psychologically safe environment.  Working collaboratively with other Community Engagement and Safety Team members, as well as other staff, he/she actively supports the work to establish consistent, dignified, and respectful safety protocol and practices that reflect our agency’s philosophy of care (person-centered, trauma-informed and recovery-oriented).

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Engages with guest to help understand their immediate needs upon entering the building.
  • Directs guests to essential services within the building. Answers guests’ questions and refers them to the appropriate departments/programs to address their needs or concerns.
  • Stays up to date on which guests are suspended or restricted from receiving services and ensures that they are either kept away from SFH services until the suspension or restriction ends, or that they are referred to the appropriate staff person for further assessment or follow up.
  • Proactively monitors the environment to intervene before crises occur when possible.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate. Responds to medical emergencies of all types throughout the building including overdoses.
  • Facilitates the flow of guests throughout the building, working to keep areas clear and ensure that people are able to access scheduled services such as showers, clothing, and meals in an orderly manner.
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by screening bags as they go through the x-ray machine and using proper x-ray scanning and physical scanning techniques.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflict situations as they arise.
  • Walk through and engage with volunteers, staff and guest on the first six floors of the building.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues. Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.
  • Performs other duties as assigned and necessary for the safe and continuous operation of the organization.

Qualifications/ Requirements

  • High school diploma or general education degree (GED) required. Associate Degree or professional certification in Criminal Justice, Humanities or similar field preferred.

Compensation and Benefits We offer a competitive salary and extensive benefits including: All benefits are prorated for part-time employees.

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match  

 

  • *Part -Time Friday- Monday 32 hours per week Day Shift*

How to Apply: Send resume and cover letter either by email (with the position in the subject line) or to the address below. email:    careers@stfrancishouse.org mail:     Human Resources St. Francis House 39 Boylston Street Boston, MA 02116 AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.  To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! 

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

 Opportunity

Guest Engagements Liaisons (GEL) serves as front-line staff of the St. Francis House Day Shelter. GELs have a particular focus on guests who are the least engaged in clinical and housing services, most often accessing refuge services (shelter, meals, showers, clothing, etc.). Through various in-reach activities, such as scanning membership cards throughout the building, GELs help guests of St. Francis House appropriately connect to individualized services.

  • Provides a positive, professional, and respectful presence at all times to all who enter our doors.  Says hello to guests and addresses them by name as possible.
  • Scans guest membership ID cards in various spaces throughout the building, including but not limited to: dining room, clothing distribution, etc.
  • Ensure computer equipment is in proper working order to accurately and securely scan membership ID cards. Troubleshoot with ID when technical concerns arise.
  • Assist guests in obtaining duplicate/replacement membership ID cards when necessary. Refer/direct new guests appropriately to obtain initial membership ID card (this includes encouraging all new guests to engage in an assessment).
  • Work closely with other members of the Guest Services department, such as the Resource Center Coordinator and Clothing Supervisor.
  • Connects guests to essential services within the building, by performing such duties as scheduling clothing appointments for guests, providing coverage in milieu spaces-such as the Resource Center and Women’s Center, and facilitating recreational and group activities.. 
  • Answers guest’s questions and refers them to the appropriate department/program to address any needs or concerns.
  • Provide light-touch case management to guests who are new to St. Francis House and/are in the pre-contemplative stage of engaging in services
  • Promotes program offering of St. Francis House to new guests or those not currently engaged in services.

Qualifications/Requirements

  • High school diploma or equivalent required; Associates Degree or other post-high school education or training strongly preferred.   
  • 1-3 years experience working in human services with vulnerable populations. 
  • Experience with de-escalation techniques or crisis intervention. 

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail: Human Resources                                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

 

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.  To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Outreach and Engagement Counselor is responsible for conducting outreach to guests within St. Francis House (SFH) and other individuals who are experiencing homelessness within Boston.  They are responsible for providing information about SFH Workforce Development services, conducting daily information sessions, and engaging applicants in conversation about their income growth. The Outreach and Engagement Counselor incorporates elements of and is guided by the SFH philosophy of care:  trauma-informed, recovery-oriented, and person-centered. Success is defined by their ability to conduct effective recruitment and engagement resulting in program enrollment and increase in income and housing  stability outcomes.

  • Promotes St. Francis House Workforce Development (WFD) services and collaborates with referring programs.
  • Conducts regularly scheduled outreach activities in the form of one-on-one and group program orientations in various settings, and individualized follow up.
  • Delivers structured life and employment skills theme-based outreach events to solicit interested in WFD programming
  • Orients program applicants to WFD job readiness and income maximization services
  • Meets and interviews program applicants to assure alignment with applicants’ expectations and needs in accordance with program services offered
  • Assesses applicants’ employment interests and identifies income maximization pathways.
  • Manages assigned caseload, and supports participants through individual and group work with ongoing development of work-related skills
  • Refers participants to services, or works directly with participants to address issues such as recovery services, public benefits, obtaining identification cards, securing public health insurance, etc., as needed.
  • Develops mutually respectful relationships with participants while maintaining professional boundaries
  • Meets established performance outcomes
  • Keeps accurate records of work with participants including referrals made, services provided and progress toward goals
  • Maintains up-to-date and accurate records in the agency database, ETO (Efforts to Outcomes) and MOSES (Mass Hire database)
  • Actively participates in individual supervision, team meetings, case conferences and presentation

Qualifications/Requirements

  • Bachelor’s Degree preferred
  • 2 years professional experience working directly with clients in the areas of outreach, employment/career counseling, job placement, recovery and/or other employment-readiness related areas.
  • Some experience providing direct services to people with one or more of the following characteristics: homeless, living with substance use disorder and/or mental illness, and/or having histories of criminal activity and incarceration. 

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail: Human Resources                                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

 

AA/EOE

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year. We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Wellness and Life Skills  Coordinator plays an integral role in designing and implementing programming intended to move participants in the Workforce Development Department through the vocational stages of change. S/he develops curriculum with a focus on building life skills that are useful in the workplace as well as wellness habits to support job retention and long-term employment success. By offering interventions that are relevant and based in best practices. S/he will coordinate services internally and externally that are focused on helping clients secure the supports necessary to achieve overall income, housing, and behavioral health stability.  Based on best practices in employment services for adults experiencing homelessness s/he conducts assessments, creates engagement plans and delivers employment readiness/wellness and life skills services.

  • Coordinates and provides wellness curriculum delivery to all program participants focusing on employment, skill identification and development, health and safety, self-advocacy and community participation, in accordance with individual choice.
  • Provides back-up support and fills for instructors, as needed.
  • Uses coaching principles  to assess participant needs and collaborates with the participant to develop and follow a service plan that includes the development of life skills and wellness habits
  • Facilitates participant workshops and/or classes on life skills development and wellness related topics and activities
  • Participates in the development of contextualized learning curriculum and prepares lesson plans to deliver life-skills, job readiness and employment-focused activities.
  • Meets and interviews program applicants to assure alignment with applicants’ expectations and needs in accordance with program services offered
  • Recommends service plans based on realistic expectations and creates pathways for goal achievement 
  • Works collaboratively with participants and other program staff to establish and collectively work toward participant goals
  • Links or assists clients with services to address and support psycho-social needs, CORIs, Mass Health, recovery services, PCPs, public benefits, ID’s, etc.
  • Coordinates the implementation of wellness programming, which includes scheduling speakers or demonstrations related to personal and professional wellness
  • Promotes WFD services and engages SFH guests through thoughtful and planned monthly workshops 
  • Reviews and explains curriculum, program expectations and services to potential clients, St. Francis House staff and external stakeholders, as needed
  • Effectively manages group dynamics and fosters learning among adult learners with diverse abilities and needs including many who have struggled to succeed in formal learning environments in the past
  • Creates an environment that promotes engagement, trust, respect and accountability
  • Applies principles of person-centered, recovery-oriented and trauma-informed care in the process of teaching and guiding students with multiple barriers and histories of trauma and addiction

Qualifications/Requirements

  • Master Degree preferred
  • 2 years professional experience working directly with clients using a holistic, asset-based, and coaching approach to providing employment services and/or  other income maximization services.
  • Some experience providing direct services to people with one or more of the following characteristics: homeless, living with substance use disorder and/or mental illness, and/or having histories of criminal activity and incarceration

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail: Human Resources                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

 

AA/EOE