St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


Since 1984, we have welcomed poor and homeless men and women who fear that their best days are behind them. Our basic and rehabilitative services overlap and build on one another to provide our guests with continuous and comprehensive care. Our staff are an integral part of ensuring we can serve our guests – check out our employment opportunities below.

Our Mission

St. Francis House rebuilds lives by providing refuge and pathways to stability for adults experiencing homelessness and poverty.

St. Francis House is a welcoming and inclusive community. Every day of the year, we enable individuals to meet their basic needs for food, clothing and shelter. We transform lives using a holistic approach to understanding and addressing behavioral health, housing and employment needs.

Current Employment Opportunities

Opportunity

We are currently seeking a confident, persistent, and compassionate Employment Program Instructor to teach employment readiness skills as part of our Moving Ahead Program (MAP) curriculum and assist in alumni support programs for our MAP participants. Specific responsibilities include:

  • Recruits, interviews, refers and assesses applicants
  • Teaches prescribed employability & wellness curriculum
  • Facilitates group meetings
  • Acts as individual counselor when appropriate
  • Performs case management activities, including referrals as needed
  • Assists MAP Program Manager in writing government progress reports
  • Participates in conferences, seminars and community networking initiatives
  • Maintains attendance, stipend and other client records
  • Assists Program Manager in coordinating alumni support programs

Qualifications/ Requirements

  • The successful candidate will have a minimum of a Bachelor’s degree (B. A.) from a four-year college or university and related experience. Associates degree with minimum 2 years related experience.
  • Must have experience working with individuals who have experienced homelessness, incarceration, substance abuse, and mental health issues.
  •  Strong presentation, communication and organization skills are required.

Compensation and Benefits

 We offer a very competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply:

Send resume and cover letter to Human Resources,

email: hr@ stfrancishouse.org

St. Francis House
39 Boylston Street
Boston, MA 02116
AA/EOE

Opportunity

We are currently seeking an experienced individual to pro-actively engage day shelter guests, many of whom have experienced/ongoing substance use issues, mental health needs, and/or criminal histories, chronic homelessness and trauma, and to provide holistic comprehensive case management, general support, referrals and other related assistance during the hours of 7am-3pm.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Carry a caseload of 20 (+/-) guests with the goal of moving them towards their self-defined goals. Level of engagement with guest will vary based upon guests needs
  • Develop mutually respectful relationships with guests while maintaining professional boundaries
  • Collaboratively identify and assess guest needs as guided by the Self-Sufficiency Matrix and define/mutually agreed upon action steps as part a service plan
  • Collaborate with internal and external community based service providers to facilitate and ensure continuum of care
  • Provide services to guests that empower each individual and promote pathways to self-determination and stability, using an integrated “Universal Design” model of care that is Person-Centered, Recovery Focused and Trauma Informed.
  • Establish collaborative working relationships/rapport with guest, utilizing a consumer-driven, strength-based needs assessment to identify guests needs
  • Conducts outreach and triage to guests in the busiest areas of our day shelter when not working individually with guests
  • Engage with guests utilizing techniques of motivational interviewing to empower guests while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
  • Keeps real-time accurate records of guest contacts, case management services provided, and guest progress in web based software program (ETO) and partners with guests to monitor, address/resolve challenges, using a person-centered, empowerment approach
  • Actively participates as part of the interdisciplinary direct service team, positively and proactively engages in group supervision and case conferences
  • Works closely with members of the Security Staff and the Clinical Services Departments as appropriate to ensure safe, smooth, and effective service delivery

Qualifications/ Requirements

  • Bi-lingual in Spanish/English (spoken/written) required
  • A./B.S. in Psychology, Social Work, or other closely related Human Service field is required
  • Have 2-3 years experience working directly with people who may demonstrate symptoms of mental illness and/or substance use and possibly behaviors associated with the survival of homelessness or incarceration
  • Knowledge and experience in utilizing Case Management Models
  • Knowledgeable in SUD/Mental Health/Domestic-IP Violence/Sexual Assault/Chronic Homelessness and Trauma
  • Knowledge or willingness to learn/use Harm Reduction (Stages of Change Theory)
  • Knowledge and experienced in utilizing Motivational Interviewing Techniques/Coaching
  • Experience in conducting affordable housing searches/advocacy, housing application/appeals, tenant/landlord advocacy, Section 8/MRVP/LITC voucher programs
  • Ability to write concise and accurate reports in database
  • Effective time management skills

Compensation and Benefits

 We offer a very competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply:

Send resume and cover letter to Human Resources,

email: hr@stfrancishouse.org

St. Francis House
39 Boylston Street
Boston, MA 02116
AA/EOE

Opportunity

We are currently seeking a hands-on Director of Finance to implement policies, practices and procedures to support the Administration, IT and Finance functions of St. Francis House and maintain the financial controls necessary to safeguard the assets and financial integrity of the organization. Specific responsibilities include:

  • Monitors all accounts, ledgers and reporting systems ensuring compliance with appropriate GAAP standards and regulatory requirements; performs the monthly close process; ensures the proper reconciliation of accounts and the timely distribution of reports
  • Oversees cash receipts and disbursement systems; reviews data entry for each payroll;  supervises the Finance Administrator and serves as back-up as required
  • Oversees all financial, project/program and grants accounting; ensures that expenditures are consistently aligned with grant and program budgets throughout the grant period; maintains a robust contracts management system
  • Assists in the annual budgeting and planning process; analyzes monthly reports and works with department managers to identify, explain and correct variances as appropriate
  • Serves as primary liaison with the St. Francis House’s auditors; responsible for the preparation for the audit including account reconciliations, and preparation of required reports and regulatory filings on a timely basis; provides all necessary financial data and reports to support various state registrations;
  • Oversees administrative/office equipment and coordinates contracts, repairs and maintenance. Maintains/monitors the list of tech assistance requests and serves as liaison for desk-side support technician

Qualifications/ Requirements

  • Bachelor’s degree from a four-year college or university
  • Five to seven years of directly related experience preferably in a non-profit setting
  • Demonstrated knowledge of word processing; spreadsheet software and accounting and payroll systems
  • Excellent communication and interpersonal skills
  • Be detail oriented and able to multi-task

Compensation and Benefits

 We offer a very competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply:

Send resume and cover letter to Human Resources, email:

hr@stfrancishouse.org

St. Francis House
39 Boylston Street
Boston, MA 02116
AA/EOE

Opportunity

We are currently seeking Safety & Engagement Associates to foster a physically and psychologically safe and welcoming environment for all guests, staff, volunteers and visitors, ensure that crises are addressed swiftly and professionally, communicate positively and clearly and direct guests to services within the building. Full and part-time positions are available.

Essential Duties and Responsibilities

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Directs guests to essential services within the building.  Answers guest’s questions and refers them to the appropriate department/program to address any needs or concerns.
  • Provides crisis intervention as needed.
  • Facilitates traffic flow throughout the first 3 floors of the Day Shelter.
  • Assesses the condition of guests’ fitness to receive services on a given day (e.g. presence of drugs, alcohol or weapons).
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by paying close attention to bags as they go through the x-ray machine and using proper x-ray scanning and wanding techniques.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflictual situations as they arise.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues.  Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.

Qualifications/ Requirements

  • High school diploma or general education degree (GED); or one to three months related. experience and/or training; or equivalent combination of education and experience.
  • Understanding of and sensitivity to the unique needs and diverse backgrounds of individuals with histories of homelessness and addiction.
  • Good problem solving and conflict resolution skills.
  • Frequently required to sit and stoop, kneel, crouch, crawl, climb stairs.
  • Bilingual is a plus.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116
AA/EOE

 

Opportunity

The Data Support Specialist is responsible for upholding a high standard of data integrity in the agency’s Efforts to Outcomes (ETO) database.  ETO houses all client-based information and serves as not only a tool to store agency data but also as an integral part of our in-house communication system. The Data Support Specialist will monitor the quality of quantitative data, provide superior staff training and support and oversee maintenance of the ETO database.  The Data Support specialist will run data quality reports to illustrate and highlight incongruences between program functioning and data input into ETO and will notify the Evaluation Manger and program staff when discrepancies occur.

Essential Duties and Responsibilities

  • Conduct weekly audits of the quality and timeliness of data entry.
  • Provide training and support to direct staff in their daily usage of ETO software.
  • Create, monitor and maintain ETO and data collection training materials.
  • Continually review structure of database to ensure the platform is adequate and tailored to meet the needs of staff and guests.
  • Pro-actively communicate with team members, supervisors and colleagues. Stay up to date on ETO database updates, reporting software and HMIS requirements.

Qualifications/ Requirements

  • Requires a Bachelor’s degree with a minimum of two years related experience.
  • Experience in non-profit setting using data tracking software as well as a firm understanding of outcomes measurement and/or program evaluation principles as they apply to non-profit settings.
  • Prior use of Efforts to Outcomes (ETO) database preferred.
  • Experience working directly with disenfranchised populations and/or in an organization that serves vulnerable adults preferred.
  • Strong oral and written communication skills:  Speak clearly and persuasively in positive or negative situations; listen and get calcification; respond well to questions; demonstrate group presentation skills; participate in meetings.
  • Ability to synthesize complex or diverse information; collect and analyze information use intuition and experience to understand data.
  • Ability to work productively as a team and independently.
  • Excellent organizational and time management skills.
  • Positive energy, optimistic outlook, sense of humor and an ability to take things in stride.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116
AA/EOE

Opportunity

We are currently seeking a professional with experience in program management and workforce development.   Reporting to the Director of Programs & Services, this management role will oversee the Moving Ahead Program (MAP), a vocational rehabilitation program annually serving 140 adults with histories of homelessness, substance use disorders, mental health difficulties and incarceration.  Three core elements comprise the Moving Ahead Program:  Curriculum & Instruction, Employment & Alumni Services, and Case Management & Wraparound Supports.

Manager attention will be focused on effectively managing the Moving Ahead Program. He/she should have knowledge about broader workforce development issues and trends, be familiar with related resources and organizations, and come to the work excited by the idea of leveraging this knowledge so as to seek new ways to meet the employment needs of St. Francis House guests. He/she is a key member of and an active participant in the organizational leadership team.

Essential Duties and Responsibilities

Manage Staff & Relationships

  • Manage a department staff of approximately 9 people. Hire, train, and guide staff toward meeting outcomes and objectives. Provide support and professional development.
  • Oversee relationships with program collaborators and partners.
  • Act as the “face” of MAP, hosting program funders and visitors.

Ensure Program Quality & Integrity

  • Monitor and uphold the consistency of the curriculum and teaching methods.
  • Create and maintain clear policies and procedures to ensure service delivery standards.
  • Monitor performance against program outcomes and use program data to inform thinking about program effectiveness and opportunities for improvement.
  • Manage contracts, including ensuring that all paperwork is in place to meet contract/funder requirements. Prepare regular reports and complete in a timely manner.
  • Develop annual budget projections and monitor the budget on a monthly basis, making appropriate spending adjustments as necessary.

Monitor Workforce Development Trends & Foster Continuous Improvement

  • Build and maintain ongoing connections within the local workforce development community. Stay up-to-date with the state of the field and integrate new information into the program model as appropriate.
  • Identify and develop new partnerships with other training and education providers as well as community-based support services to foster effective job placements and career pathways for participants and ensure they have access to ongoing community supports.
  • Seek opportunities to apply insights gained from program delivery and outcomes and/or from broader job market trends toward strengthening existing program and creating new employment opportunities.

Qualifications/ Requirements

Requires a bachelor’s degree and at least 5 years of successful management experience, illustrating increasing responsibility. Experience in the field of workforce development required, preferably delivering non-profit, direct service programming. Experience working directly with vulnerable adult populations required.  Master’s degree preferred.

  • Knowledge of trends, funding streams, and local organizations active in workforce development.
  • Knowledge of key issues and resources in workforce development related to low-income adult populations with barriers to employment.
  • Strong administrative and organizational skills. Attentive to details.
  • Effective at working collaboratively with others and motivating others to reach common goals and objectives.
  • Exceptional planning skills, including strong time-management and prioritization of tasks.
  • Strong interpersonal and communication skills: proactive, engaging, and effective in conversations and in writing.
  • Ability to communicate comfortably and effectively across a variety of people, including program participants, staff, colleagues, organizational leaders, employers, and funders.
  • Strong computer skills, specifically Microsoft Office products. Experience using a database.
  • Proven success in developing new program or service elements.
  • Desire to work in a human services environment which serves a large number of homeless and previously homeless adults with varying needs and challenges.
  • Belief in the worth of every human being and the desire to deliver quality services that meet their needs and form essential building blocks to help them move forward with their lives.
  • Highly positive and enthusiastic style; capable of motivating others.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116
AA/EOE

Opportunity

We are currently seeking an experienced professional to provide team leadership for employer relations and classroom instruction of the Moving Ahead Program (MAP), a 14-week, classroom-based vocational rehabilitation program annually serving approximately 150 adults with histories of homelessness, substance abuse, mental health difficulties and incarceration.  In this role, you will create awareness of MAP among employers and develop and maintain positive relationships in an effort to create job opportunities.  You will work closely with the MAP Job Coach to match jobs to students’ interests and skills and facilitate appropriate placements.  In addition, you will play an integral role in curriculum development and continuous improvement ensuring that the employment services perspective is fully integrated in the classroom instruction.

Essential Duties and Responsibilities

  • Provides supervision to the MAP Job Coach and three instructors ensuring that employment services are incorporated into the curriculum and delivered in a seamless and intentional way.
  • Conducts active outreach to increase awareness of MAP among employers with the goal of finding quality job opportunities for MAP students.
  • Actively collaborates as part of the MAP team to determine the best possible job match for students, specifically related to their interests, skills and career goals.
  • Provides oversight of development and continuous improvement activities to monitor the curriculum and ensure its integrity and alignment with stated program goals.  Makes recommendations for curriculum revisions and improvements.
  • Stays current on applicable labor trends, applying insights to employer outreach efforts as well as to report to program staff for the purposes of program quality assurance.
  • Represents SFH in establishing and fostering relationships with other potential employment partners, including career centers and other organizations engaged in workforce development activities in Boston.
  • Ensures that placement and employment data are being collected and systematically reported to the MAP and Database/Evaluation Managers.
  • Collaborates with SFH Development Department as appropriate to foster employer and job development and student job placement opportunities.
  • Provide support and guidance to instructors with regard to student related issues and concerns.
  • Provide direction and support to instructors to ensure positive classroom dynamic.
  • Primary responsibility for determining appropriate individual student interventions.

Qualifications/ Requirements

  • A minimum of a Bachelor’s degree from a four-year college or university, a Master’s Degree preferred and five years related experience in vocational services or equivalent combination of education and experience.
  • An in depth knowledge of the Greater Boston job market is expected along with the ability and desire to work with and promote individuals with significant barriers to employment due to episodes of homelessness, addiction, mental illness and/or incarceration.
  •   Must be an effective communicator and possess solid planning and organizational skills.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

email: hr@ stfrancishouse.org

St. Francis House
39 Boylston Street
Boston, MA 02116
AA/EOE