St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs. We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

 

Current Employment Opportunities:

Organization Overview
St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The St. Francis House Clinical & Recovery Services department looking for  clinical supervisor who is responsible for providing psychotherapy and clinical case management services to a caseload of homeless individuals, who may be experiencing substance abuse disorders, major mental illness, and complex trauma. The clinical supervisor will also supervise staff members that are providing both short and long term case management services.

  • Formally supervise and provide clinical support and guidance to a small team of case managers and/or direct service providers
  • Provide individual clinical and clinical case management services to homeless adult men and women (carry a caseload of approximately 25 individuals)
  • Work with guests to develop short and long-term goals 
  • Provide crisis intervention and assistance with behavioral problems as needed
  • Make referrals within and outside of St. Francis House to best support guests
  • Work within a holistic care model, collaborating closely with other clinicians, psychiatrists, physicians, case managers, and support staff.
  • Work within and promote a proactive and engagement-oriented service delivery model focused on building relationships with guests to align individual services that best meet their needs. 
  • Give particular attention to identifying and serving guests who have complex mental health and substance abuse issues and lengthy histories of homelessness. 
  • Infuse a person-centered, trauma-informed, and recovery-oriented approach in accordance with our new Philosophy of Care. 
  • Apply techniques of motivational interviewing and model and reinforce these techniques within the team.
  • Work with department manager to ensure that organizational and Department of Mental Health Homeless Outreach & Engagement contract goals are being met within the service team.

Qualifications/Requirements

  • Master’s degree with licensure (LICSW or LMHC) and a minimum of 1 year experience in a team leadership or supervisory role.  License-eligible candidates may be considered, with 2 or more years of directly applicable experience.
  • Experience with highly vulnerable, high-barrier individuals and awareness of issues common to those who are experiencing homelessness.  Experience working with homeless adults and/or in a homeless services environment preferred.
  • Experience with individual psychotherapy
  • Experience in, appreciation for, and interest in doing clinical case-management. 
  • Experience with a population with co-occurring disorders.  Experience working with and within a substance abuse treatment environment a plus.
  • Experience with trauma-informed, recovery-focused, person-centered models of care. 
  • Experience and comfort working with a client database, and the commitment to recording assessments, service plans, and client contacts regularly and consistently.  Familiarity with ETO or another HMIS database system a plus.
  • Successful experience working with professionals from different racial, ethnic, cultural, and/or socio-economic backgrounds.

Compensation and Benefits
We offer a competitive salary and extensive benefits including:
• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

 

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year. We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. Opportunity St. Francis House has adopted a Philosophy of Care which builds on concepts of Trauma-Informed, Person-Centered and Recovery-Oriented Care models. Community Engagement & Safety Associates are responsible for helping to ensure that St. Francis House provides a safe and welcoming environment for our guest. St. Francis House has an open door policy, whereby anyone who wishes to seek our services is welcome, including those who are actively using substances, have significant mental and/or physical health challenges, and have histories of incarceration and criminal activity.  In this dynamic and complex environment serving approximately 500 guests a day, the Associate’s key responsibility is to foster a physically and psychologically safe environment.  Working collaboratively with other Community Engagement and Safety Team members, as well as other staff, he/she actively supports the work to establish consistent, dignified, and respectful safety protocol and practices that reflect our agency’s philosophy of care (person-centered, trauma-informed and recovery-oriented).

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Engages with guest to help understand their immediate needs upon entering the building.
  • Directs guests to essential services within the building. Answers guests’ questions and refers them to the appropriate departments/programs to address their needs or concerns.
  • Stays up to date on which guests are suspended or restricted from receiving services and ensures that they are either kept away from SFH services until the suspension or restriction ends, or that they are referred to the appropriate staff person for further assessment or follow up.
  • Proactively monitors the environment to intervene before crises occur when possible.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate. Responds to medical emergencies of all types throughout the building including overdoses.
  • Facilitates the flow of guests throughout the building, working to keep areas clear and ensure that people are able to access scheduled services such as showers, clothing, and meals in an orderly manner.
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by screening bags as they go through the x-ray machine and using proper x-ray scanning and physical scanning techniques.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflict situations as they arise.
  • Walk through and engage with volunteers, staff and guest on the first six floors of the building.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues. Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.
  • Performs other duties as assigned and necessary for the safe and continuous operation of the organization.

Qualifications/ Requirements

  • High school diploma or general education degree (GED) required. Associate Degree or professional certification in Criminal Justice, Humanities or similar field preferred.

Compensation and Benefits We offer a competitive salary and extensive benefits including: All benefits are prorated for part-time employees.

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match  

 

  • *Part -Time  Friday – Monday 32 hours per week Day Shift*

How to Apply: Send resume and cover letter either by email (with the position in the subject line) or to the address below. email:    careers@stfrancishouse.org mail:     Human Resources St. Francis House 39 Boylston Street Boston, MA 02116 AA/EOE

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year. We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. Opportunity St. Francis House has adopted a Philosophy of Care which builds on concepts of Trauma-Informed, Person-Centered and Recovery-Oriented Care models. Community Engagement & Safety Associates are responsible for helping to ensure that St. Francis House provides a safe and welcoming environment for our guest. St. Francis House has an open door policy, whereby anyone who wishes to seek our services is welcome, including those who are actively using substances, have significant mental and/or physical health challenges, and have histories of incarceration and criminal activity.  In this dynamic and complex environment serving approximately 500 guests a day, the Associate’s key responsibility is to foster a physically and psychologically safe environment.  Working collaboratively with other Community Engagement and Safety Team members, as well as other staff, he/she actively supports the work to establish consistent, dignified, and respectful safety protocol and practices that reflect our agency’s philosophy of care (person-centered, trauma-informed and recovery-oriented).

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Engages with guest to help understand their immediate needs upon entering the building.
  • Directs guests to essential services within the building. Answers guests’ questions and refers them to the appropriate departments/programs to address their needs or concerns.
  • Stays up to date on which guests are suspended or restricted from receiving services and ensures that they are either kept away from SFH services until the suspension or restriction ends, or that they are referred to the appropriate staff person for further assessment or follow up.
  • Proactively monitors the environment to intervene before crises occur when possible.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate. Responds to medical emergencies of all types throughout the building including overdoses.
  • Facilitates the flow of guests throughout the building, working to keep areas clear and ensure that people are able to access scheduled services such as showers, clothing, and meals in an orderly manner.
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by screening bags as they go through the x-ray machine and using proper x-ray scanning and physical scanning techniques.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflict situations as they arise.
  • Walk through and engage with volunteers, staff and guest on the first six floors of the building.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues. Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.
  • Performs other duties as assigned and necessary for the safe and continuous operation of the organization.

Qualifications/ Requirements

  • High school diploma or general education degree (GED) required. Associate Degree or professional certification in Criminal Justice, Humanities or similar field preferred.

Compensation and Benefits We offer a competitive salary and extensive benefits including: All benefits are prorated for part-time employees.

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match  

 

  • *Full -Time Sunday- Thursday 40 hours per week Day Shift*

How to Apply: Send resume and cover letter either by email (with the position in the subject line) or to the address below. email:    careers@stfrancishouse.org mail:     Human Resources St. Francis House 39 Boylston Street Boston, MA 02116 AA/EOE

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year. We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization

Opportunity

The St. Francis House Facilities department is currently seeking a Custodian. The primary purpose  for custodian position is to maintain assigned areas in a clean, sanitary, safe, orderly, attractive manner in accordance with established procedures, and as directed by your supervisor, to assure that the highest degree of cleanliness and sanitation is maintained at all times.

  • Receive and follow cleaning schedule/instructions from your supervisor and/ or as outlined in our established housekeeping policies and procedures.
  • Clean/polish furnishings, fixtures, ledges, room heating/cooling units, etc.
  • Clean, wash, sanitize and/or polish bathrooms fixtures
  • Clean windows/mirrors in common areas, bathrooms, and entrance/exit areas as instructed.
  • Clean floors, to include sweeping, dusting, damp/wet mopping, waxing, buffing, disinfecting, etc., as instructed. Ensure that CAUTION/SAFETY signs are properly set-up prior to performing such duties.
  • Clean carpets, to include, vacuuming, shampooing, deodorizing, and disinfecting as instructed.
  • Clean walls and ceilings by washing, wiping, dusting, spot cleaning disinfecting and deodorizing as instructed.
  • Clean hallways; stairwells and elevators as necessary/instructed.
  • Dispose of waste/trash into proper containers and reline trash receptacle with plastic liners.
  • Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor.
  • Report burned out light bulbs, to include exit signs, overhead lights, fluorescent lights, room ceiling lights, etc., to your supervisor.
  • Report all broken bathroom fixtures to include, faucets, shower heads, towel racks, toilets etc., to your supervisor.
  • Clean and “make ready” vacant offices and residential rooms to assure they are ready for occupancy.
  • Attend and participate in workshops, seminars and training as necessary and/or as directed.
  • Assure that the building(s) is/are maintained in a clean, safe and orderly manner for Guest, staff and visitor comfort and convenience.
  • Perform blood borne pathogen procedures when cleaning hazardous materials as directed by your supervisor.
  • Keep work/assignment areas free of hazardous objects and organized. Properly store all equipment and supplies.
  • Other duties as assigned

 Qualifications/Requirements

  • High School diploma or equivalent
  • Ability to lift up to 50 pounds

Compensation and Benefits
We offer a competitive salary and extensive benefits including:
• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.
email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview
St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Development Associate is responsible for the administrative operations of the development department, including gift processing, donor acknowledgment, database management as well as providing ad hoc support for special projects and acts as a first line of contact for phone and email inquiries. In addition, provides support to the Events Coordinator for agency events.  This position reports to the Development Operations Supervisor.

  • Responsible for all aspects of gift processing and uploading online gift transactions. Includes copying checks, preparing deposit batches, and assisting in running financial reports and reconciling deposits.
  • Prepares and mails timely donor acknowledgments for all gifts (approximately 30,000/year)
  • Prepares all end of year gift acknowledgment letters.
  • Coordinates all aspects of preparing tributes and matching gifts.
  • Assistant is primary point person for updating, adding and maintaining donor and prospect constituent records in the database.
  • Assists with creation of donor lists and other gift queries and reports.
  • Files all donation-related paperwork and maintaining organized filing systems and binders.
  • Responds to phone and email inquiries.
  • Addresses donor comments and contributions returned or rejected for any reason.
  • Provides administrative support for events including assisting with mailings, phone inquiries, event communication and other administrative duties as needed by the event coordinator.
  • Provides overall administrative support to the Development Department.

Qualifications/Requirements

  • Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Compensation and Benefits
We offer a competitive salary and extensive benefits including:
• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.
email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview
St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Housing Navigator serves as a key member of the Rapid Employment and Housing Assistance Program (REHAP) at St. Francis House Day Shelter. REHAP is designed to serve individuals with less than 270 days homeless and those with longer lengths of stay facing additional barriers which may limit housing priority status. Through REHAP, individuals with demonstrated ability to sustain permanent housing will be eligible to receive temporary financial assistance such as: short-term rental subsidies, first/last month’s rent, security deposit, utility arears, moving expenses, etc.

The Housing Navigator will be embedded in the Guest Services Departments of our Day Shelter and will work collaboratively with Case Managers, Intake & Assessment Specialists, as well as an Employment Navigator, to identify traditional and non-traditional housing opportunities for individuals served within REHAP. The Housing Navigator will work directly with guests individually and in small groups to assist with filling out housing applications.

  • In consultation with Intake & Assessment Specialists, Case Managers, and other members of the REHAP team, determine housing barriers, preferences, needs and goals.
  • Administer a Housing and Income screening tool and make care plan decisions accordingly.
  • Work closely with Employment Navigator and other members of Workforce Development team to maximize income and employment opportunities.
  • Network and collaborate with area Housing Resources and maintain a presence at community housing resource meetings.
  • Build strong relationships with community partners to broaden housing search opportunities.
  • Maintain a relationship with existing property managers/owners and establish new relationships with those willing to house REHAP clients.
  • Establish, update, maintain and communicate a list of available housing opportunities on a regular basis.
  • Serve as an internal resource for St. Francis House staff in search of housing recommendations and opportunities for clients on their caseload.
  • Assist clients in their search for housing, filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.
  • Participate in case conference to ensure effective service delivery by notifying Case Managers of all housing opportunities and coordinating individualized housing plans with clients and their assigned Case Managers.
  • Mediate with landlords, obtain utilities and make moving arrangements when necessary.
  • Maintain timely and accurate records in HMIS client database (ETO).
  • Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with contract requirements and St. Francis House guidelines
  • Prepare related reports including but not limited to: outcomes, successes, etc;
  •  Consistently meet all agency assigned outcome goals with respect to housing efforts, number of people served, and exited to permanent housing.
  • Work closely with Case Managers and Workforce Development staff to determine how REHAP funds are allocated to individual clients.

Qualifications/Requirements

  • 1-2 years of non-profit or related experience strongly preferred.
  • Bachelor’s Degree in Business Administration, Human Services or comparable combination of education/work related experience required.
  • Experience in a social services setting with working knowledge of coordinated care planning/ case management service delivery.
  • Knowledge of housing resources, subsidy programs, and the Continuum of Care for homeless persons.
  • Some real estate knowledge preferred, but not required.

Compensation and Benefits
We offer a competitive salary and extensive benefits including:
• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.
email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

 

Organization Overview
St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity :

The Marketing Officer works with the Director of the Annual Fund to build strategies in order to increase awareness and visibility of the commitment St. Francis House has to its guests, its programs and the community. S/he will continue to maintain the integrity of the St. Francis House brand and portray St. Francis House in a positive light in all written, oral and visual communications. 

S/he is responsible for working with the Director of the Annual Fund and the Marketing and Communications Committee (a sub-committee of the Board of Directors) to develop strategies for a comprehensive marketing plan.  S/he will also serve on the Internal Communications Committee for St. Francis House. It is the Marketing Officer responsibility to ensure all staff follow the marketing plan and protocol. 

Additionally s/he will be responsible for updating and maintaining the St. Francis House website which includes working across departments to ensure robust, accurate and timely content.  He/she will develop and implement a strategy for the online marketing and fundraising programs. Additionally, s/he will be responsible for executing tactical work such as: editing direct mail communications and collateral materials, managing the organization’s relationship with direct mail consultants, developing and implementing a media relations plan, managing the social media program, and drafting acknowledgment and general development correspondence. The work of the Marketing Officer will result in constant messaging and branding as well as increased visibility for St. Francis House from all audiences.

  • Serves as the St. Francis House webmaster which includes; managing the maintenance of the website and seeking out and creating robust and timely content for the site.
  • Manages the online fundraising software. Creates and employs strategies for data collection, list segmentation, online fundraising, editing, designing, developing timelines and delivering all online communications to ensure fundraising goals are met.
  • Coordinates the St. Francis House social media program on all platforms and actively participates in the conversation on social media as it relates to the mission of St. Francis House.
  • Collaborates with program staff of St. Francis House as needed to develop marketing and communications strategies that broaden St. Francis House visibility.
  • Develops and builds relationships with the media; writing, editing, and distributing press kits and releases, media advisories, securing media coverage, giving interviews and tours.
  • Oversees the direct mail program and works with vendor and Director of the Annual Fund to develop a yearly plan to meet Annual Fund goals.
  • Responsible for seeking out, researching and interviewing St. Francis House guests and staff for newsletters and speaking engagements.
  • Manages marketing and communication aspects of all special projects and events in support of fundraising priorities such as writing speeches and drafting talking points.
  • Drafts acknowledgment letters, stewardship reports, and general development correspondence as needed. Writes, designs, edits, and oversees production of brochures, presentation packets, and other collateral materials.
  • Possesses up-to-date knowledge of program priorities and serves as a resource to colleagues, donors, the press and the public around those priorities.

Qualifications/Requirements

  • Bachelor’s degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
  • Experience with HTML and website management (WordPress a plus).
  • Experience working with online fundraising software and designing constituent emails within an email marketing platform (Luminate/Blackbaud a plus).
  • Computer skills (Microsoft Office, Outlook) required, desktop publishing, photo editing software and database experience a plus   (Adobe Suite a plus)

Compensation and Benefits
We offer a competitive salary and extensive benefits including:
• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.
email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview
St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Resource Center Coordinator is responsible for staffing and overseeing all activities generated through the resource center. S/He is responsible for Resource Center waiting area which often serves as a hub from where guests receive a variety of information and access to services. 

  • Ensures a welcoming, engaging environment where guests can access information and resources.
  • Develops positive and trusting relationships with guests while maintaining a sense of calm authority in the space.  Models respect for self and others and exhibits thoughtful, professional behavior in the milieu. 
  • Maintains and manages lists of first-come/first-serve service access to the following:  guest assessment and membership cards, triage case management, showers, phones and the computer room.
  • Maintains ongoing communication with community engagement & safety staff to ensure seamless flow of guests throughout milieu and service areas across the first three floors of the building.
  • Works collaboratively with the Manager of Guest Services to plan and schedule guest-directed services provided by outside agency representatives.
  • Plans and schedules group engagement opportunities, including informational and educational sessions and other events of interest and value.
  • Works closely with the Volunteer Coordinator to identify and place volunteers in the Resource Center. Trains, supervises and supports volunteers and interns within the space and provides feedback and guidance to them in working with guests.
  • Orders and tracks supplies for the Resource Center.
  • Highlights needs and opportunities related to the physical environment (facilities) and technological needs (computers, ID printing equipment, phones, etc.  Reports issues and concerns promptly to appropriate person/department. 
  • Ensures that the guest database (ETO) is used accurately and effectively to track and record guest activity and service delivery.  
  • Maintains policies and protocols as they apply to the Resource Desk and Resource Center space, consistent with goals and practices within the larger Day Shelter environments.  Ensures that practices are consistent across staff and volunteers.

Qualifications/Requirements

  • 1-2 years of non-profit or related experience strongly preferred.
  • Bachelor’s Degree in Business Administration, Human Services or comparable combination of education/work related experience required.
  • Experience in a social services setting with working knowledge of coordinated care planning/ case management service delivery.
  • Knowledge of housing resources, subsidy programs, and the Continuum of Care for homeless persons.

Compensation and Benefits
We offer a competitive salary and extensive benefits including:
• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.
email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Van Driver position is essential to the daily programming and operations of the Fresh Threads Clothing Program at St. Francis House. The van Driver is responsible for routine pick-ups of clothing, food and other donated items.  The Van Driver also assists with processing incoming donations, inventory management, and deliveries as needed.  This position reports to the Clothing Program Supervisor and is part of the Guest Services Department.

  • Timely pick up of donations
  • Loads and unloads products into/from truck.
  • Keep monitoring running condition of the vehicle and inform the management of any malfunctioning.
  • Adhere to all safety and vehicle regulations and emergency procedures
  • Strict adherence to all city, local, state and federal regulations
  • Ensures clothing drive collections are sorted in a timely and efficient manner.
  • Coordinates surplus clothing distribution to other shelters.
  • Completes assigned Food Service tasks as needed.
  • Receives, sorts, and prepares SFH donations for distribution according to inventory and processing protocol. Ensures that all donated items reach their intended program destination.
  • Be part of a team that is committed to ensuring that guests receive the basic services they need, at the quality level the organization upholds.
  • Monitors and ensures the timely outflow of unusable items. Assists outside organizations with the pick-up of unusable items as needed.
  • Receives, sorts, and prepares SFH donations for distribution according to inventory and processing protocol.
  • Collaborates with Community Engagement & Safety staff (CES) around incoming donations and management of front-door drop-offs.
  • Pre-sorts donations by departments / categories (e.g., clothing, toiletries, and housewares). Assesses quality according to program standards, and determines appropriate destination for any non-useable items.
  • Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.
  • Maintains ongoing communication with Clothing Supervisor about the quality of incoming donations, any outgoing flows of non-useable goods.
  • Provides Customer Service in a friendly and professional manner.  Greeting donors when accepting donations, and provide donors with a donation receipt. 
  • Demonstrate a willingness and ability to work as a team member; demonstrate the ability to work independently.
  • Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet.  Fulfils general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed)

Qualifications/Requirements

  • High school diploma or equivalent required
  • Experience with ETO database a plus.
  • Good driving record
  • Valid Mass Driver’s License, no CDL required

Compensation and Benefits
We offer a competitive salary and extensive benefits including:
• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.
email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The St. Francis House Workforce Development Department program is currently seeking a Work Readiness Program Supervisor to design and implement programming intended to move program participants through the vocational stages of change. S/he develops curriculum with a focus on building life skills that are useful in the workplace as well as wellness habits to support job retention and long-term employment success. Based on best practices in employment services for adults experiencing homelessness s/he conducts assessments, creates engagement plans and delivers employment readiness/wellness and life skills services. The Coordinator incorporates elements of and is guided by the SFH philosophy of care: trauma-informed, recovery-oriented, and person-centered. Success is defined by his/her ability to provide quality workshops and learning experiences that are aligned with SFH income and housing stability outcomes.

  • Oversees employment and life skills readiness program tracks ranging from short- to long-term engagement offered via individual services, drop in workshops, two week accelerated workshops series, and structured classroom based 14 week instructions
  • Coordinates outreach, assessment, vocational case management, and manages and monitors distribution of monetary (stipends, transportation, etc.  and non-monetary supportive services
  • Supervises effective integration of assessments and service planning for participants enrolled in individual and group service delivery tracks
  • Tracks and monitors team progress toward individual and program outcomes
  • Assigns caseload and provides staff support and/or direct intervention as needed for participants experiencing crises
  • Develops and maintain relationship with referring agencies, creates effective outreach strategies, and oversees all aspects of the engagement and enrollment process
  • Engages in conversations with other service providers to build a robust and low threshold entry into WFD services
  • Ability to effectively oversee programs working with individuals who have experienced challenges in educational and employment settings, experienced trauma, and come from diverse cultural backgrounds and experiences
  • Commitment to the philosophy and practice of being trauma-informed, person-centered, and recovery-oriented, and able to reinforce this with staff and colleagues.
  • Proven ability to create a service-delivery environment that is non-judgmental and supportively focused on motivating vulnerable individuals  toward planning for and fulfilling short and long-term goals
  • Knowledge of the skills and resources people need to achieve and maintain stable employment 
  • Effective at working collaboratively with others and motivating others to reach common goals and objectives
  • Ability to communicate comfortably and effectively with a variety of people, including program participants, staff, colleagues, and volunteers, as well as organizational leaders and funders.
  • Comfort and experience with tracking service goals and guiding staff productively toward achieving them.

Qualifications/Requirements

  • Bachelor’s degree in social work or related field with 4 years successful professional experience  engaging, connecting, and preparing people for taking positive steps in their lives.     (required)
  • Master’s Degree in social work or related field with a 2 years of direct experience leading a team of staff. (preferred)
  • Experience providing direct services to people with one or more of the following characteristics: homeless, living with substance use disorder and/or mental illness, and/or having histories of criminal activity and incarceration

Compensation and Benefits
We offer a competitive salary and extensive benefits including:
• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.
email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency. Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you. We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The St. Francis House Workforce Development Department program is currently seeking a Work Skill Instructor. The Work Skills Instructor to deliver instruction, administer assessments, provide career awareness, exploration activities for program participants  who are interested in seeking employment and/or pursuing further education or training opportunities to improve their income.  The instructor will create and teach an employment-readiness skills curriculum that focuses on developing the foundational skills necessary for success.  Topics include basic mathematics, reading, writing, listening/speaking and language skills, career exploration and workforce education skills; and digital and financial literacy through workshops, small-group learning.  He/she incorporates elements of and is guided by the SFH philosophy of care: trauma-informed, recovery-oriented, and person-centered. his/her ability to assess individuals needs, connect them to appropriate resources, and provide quality workshops and learning experiences that contribute to assisting high barrier individuals attain and retain employment and income stability, in alignment with our agency outcomes.

  • Engages and assesses  program applicants to assure alignment with applicants’ expectations and needs in accordance with program services offered
  • Develops and updates individual learning plans with participants and engages them  in goal-setting, career awareness and exploration activities
  • Teaches literacy, numeracy, and English language learning as well as thinking and reasoning skills such as problem solving, team work and following instructions  in a work context
  • Teaches basic computer and “digital problem solving” skills such as navigating the internet, email, Microsoft Office products, and social media for job searching
  • Participates in the development of contextualized learning curriculum and prepares lesson plans to deliver a life-skills, job readiness and employment-focused activities.
  • Keeps accurate records of work with participants including referrals made, services provided and progress toward goals, using applicable databases including  ETO (Efforts to Outcomes) and MOSES (MassHire database)
  • Other duties as assigned

Qualifications/Requirements

  • Bachelor’s Degree
  • 2 years professional experience in adult education setting or providing foundational skill development resources and training to adults
  • Some experience providing direct services to people with one or more of the following characteristics: homeless, living with substance use disorder and/or mental illness, and/or having histories of criminal activity and incarceration

Compensation and Benefits
We offer a competitive salary and extensive benefits including:
• Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
• Employer paid Life, Short/Long Term Disability Insurance
• Four weeks paid Vacation per year
• Twelve paid Holidays per year
• Twelve paid Sick Days per year
• 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.
email: careers@stfrancishouse.org

mail: Human Resources
St. Francis House
39 Boylston Street
Boston, MA 02116

AA/EOE