St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs.

We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency.

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.

Current Employment Opportunities

Opportunity

We are currently seeking a hands-on Director of Finance to implement policies, practices and procedures to support the Administration, IT and Finance functions of St. Francis House and maintain the financial controls necessary to safeguard the assets and financial integrity of the organization. Specific responsibilities include:

  • Monitors all accounts, ledgers and reporting systems ensuring compliance with appropriate GAAP standards and regulatory requirements; performs the monthly close process; ensures the proper reconciliation of accounts and the timely distribution of reports
  • Oversees cash receipts and disbursement systems; reviews data entry for each payroll;  supervises the Finance Administrator and serves as back-up as required
  • Oversees all financial, project/program and grants accounting; ensures that expenditures are consistently aligned with grant and program budgets throughout the grant period; maintains a robust contracts management system
  • Assists in the annual budgeting and planning process; analyzes monthly reports and works with department managers to identify, explain and correct variances as appropriate
  • Assists in the annual audit process; responsible for the preparation for the audit including account reconciliations, and preparation of required reports and regulatory filings on a timely basis; provides all necessary financial data and reports to support various state registrations;
  • Oversees administrative/office equipment and coordinates contracts, repairs and maintenance. Maintains/monitors the list of tech assistance requests and serves as liaison for desk-side support technician

Qualifications/ Requirements

  • Bachelor’s degree from a four-year college or university
  • Five to seven years of directly related experience preferably in a non-profit setting
  • Demonstrated knowledge of word processing; spreadsheet software and accounting and payroll systems
  • Excellent communication and interpersonal skills
  • Be detail oriented, able to multi-task, and willing to work in a team-oriented environment

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

We are currently seeking a confident, persistent, and compassionate Employment Program Instructor to teach employment readiness skills as part of our Moving Ahead Program (MAP) curriculum and assist in alumni support programs for our MAP participants. Specific responsibilities include:

  • Recruits, interviews, refers and assesses applicants
  • Teaches prescribed employability & wellness curriculum
  • Facilitates group meetings
  • Acts as individual counselor when appropriate
  • Performs case management activities, including referrals as needed
  • Assists MAP Program Manager in writing government progress reports
  • Participates in conferences, seminars and community networking initiatives
  • Maintains attendance, stipend and other client records
  • Assists Program Manager in coordinating alumni support programs

Qualifications/ Requirements

  • The successful candidate will have a minimum of a Bachelor’s degree (B. A.) from a four-year college or university and related experience. Associates degree with minimum 2 years related experience.
  • Must have experience working with individuals who have experienced homelessness, incarceration, substance abuse, and mental health issues.
  •  Strong presentation, communication and organization skills are required.

Compensation and Benefits

 We offer a very competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

email: hr@stfrancishouse.org

St. Francis House
39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Cleaner/ Utility Worker  maintains assigned areas in a clean, sanitary, safe, orderly, attractive manner in accordance with established procedures, and as directed by your supervisor, to assure that the highest degree of cleanliness and sanitation is maintained at all times.

Essential Duties and Responsibilities

  • Receive and follow cleaning schedule/instructions from your supervisor and/ or as outlined in our established housekeeping policies and procedures.
  • Clean/polish furnishings, fixtures, ledges, room heating/cooling units, etc.
  • Clean, wash, sanitize and/or polish bathrooms fixtures
  • Clean windows/mirrors in common areas, bathrooms, and entrance/exit areas as instructed.
  • Clean floors, to include sweeping, dusting, damp/wet mopping, waxing, buffing, disinfecting, etc., as instructed. Ensure that CAUTION/SAFETY signs are properly set-up prior to performing such duties.
  • Clean carpets, to include, vacuuming, shampooing, deodorizing, and disinfecting as instructed.
  • Clean walls and ceilings by washing, wiping, dusting, spot cleaning disinfecting and deodorizing as instructed.
  • Remove dirt, dust, grease, film etc., from surfaces using proper cleaning/disinfecting solutions.
  • Clean hallways; stairwells and elevators as necessary/instructed.
  • Dispose of waste/trash into proper containers and reline trash receptacle with plastic liners.
  • Report all unsafe/hazardous conditions, defective equipment, etc., to your supervisor.
  • Report burned out light bulbs, to include exit signs, overhead lights, fluorescent lights, room ceiling lights, etc., to your supervisor.
  • Report all broken bathroom fixtures to include, faucets, shower heads, towel racks, toilets etc., to your supervisor.
  • Clean and “make ready” vacant offices and residential rooms to assure they are ready for occupancy.
  • Attend and participate in workshops, seminars and trainings as necessary and/or as directed.
  • Assure that the building(s) is/are maintained in a clean, safe and orderly manner for Guest, staff and visitor comfort and convenience.
  • Ensure that all Guests right to fair and equitable treatment, self-determination, individuality, privacy and civil rights are followed.
  • Perform bloodborne pathogen procedures when cleaning hazardous materials as directed by your supervisor.
  • Keep work/assignment areas free of hazardous objects and organized. Properly store all equipment and supplies.
  • Other duties assigned as needed.

Qualifications/ Requirements

  • General education; or up to one month related experience or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence in English.
  • Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Ability to recognize, to understand, to follow, and enforce safety procedures.
  • Interpersonal skills to effectively interact with guests and colleagues.
  • Ability to accurately read, sort, check, count, and verify numbers.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

St. Francis House has an exciting opportunity for a caring, committed and energetic case manager who will help launch a ground-breaking new program initiative to help improve care for clients struggling with homelessness and significant health concerns.  This new collaboration/initiative called the “Social Determinants of Health (SDH) Coordinated Care Hub for Homeless Adults” connects nine Boston-based homeless serving organizations in collaboration where identified staff work in teams toward improving the health and social outcomes for a targeted set of high-need homeless adults.

The Social Determinants of Health Case Manager will work with clients that have their primary care provider based at Boston Health Care for the Homeless Program (BHCHP) and are considered “high utilizers” of emergency rooms and hospitals.   Working as part of an interagency “hub” care team that includes the case manager, as well as a nurse/care navigator, primary care team, and behavioral health providers, the SDH Case Manager’s goal is to provide intensive and highly responsive client support and care in ways that integrate services individuals need most.  The goal is to improve access clients have to services that both address their complex social needs and decrease the use of emergency rooms and inpatient hospitalizations.

The case manager must be highly engaged, responsive, self-confident and comfortable leading and being accountable for case management activities as a member of the Hub care team for these high-risk clients.  They must have strong client-oriented personal skills and be comfortable communicating regularly across multiple agencies.  Although specific expertise in housing and/or healthcare is not required, experience navigating both homeless/housing services and interacting with health providers and/or the health care system is very helpful and preferred.  The case manager will be based at St. Francis House, but will be working both on site and off-site, to “meet clients where they are” and ensure they are getting the services they need.

Essential Duties and Responsibilities

  • Interact with clients at least weekly that will include meeting with clients in the community, accompanying clients to appointments, and visiting in hospitals
  • Use motivational interviewing in interacting with clients and understand the principles of trauma-informed care
  • Perform client needs and self-function assessments at designated intervals
  • Develop integrated care plans with the client and primary care team and upload them to a shared data platform.
  • Be enthusiastic about using and interacting with a “data dashboard” to help guide care delivery, ensure good communication and integration, and track ongoing interactions.
  • Work with client to achieve goals as specified in integrated care plans. These may include things like accessing housing, attending medical appointments, taking medication, seeking recovery supports, developing life skills, and fostering social connections.
  • Refer and connect clients to needed services
  • Participate actively in case conferences with BHCHP primary care team
  • Document all encounters appropriately

Qualifications/ Requirements

  • 2+ years of experience required
  • Bachelor’s degree required
  • Experience with and commitment to working with homeless adults (or a population with similar challenges and vulnerabilities, including those related to trauma, substance use/abuse, mental illness and criminal histories).
  • Enthusiastic about and skilled in working as part of a team
  • Flexible and able to set priorities and multi-task
  • Strong organizational skills
  • Strong interpersonal and communication skills and confidence
  • Able to exercise good judgment
  • Proactive in overcoming challenges and barriers
  • Background/experience in a health related organization or in navigating health care environments strongly preferred
  • High level of comfort with computer applications and electronic communication
  • Experience using a database to record client information and ongoing contact
  • Ability to communicate in Spanish a plus

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Development Operations Supervisor will play a key role in managing the operational systems of the Development Department as well as proactively identifying and implementing creative and thoughtful strategies to support the fundraising functions across the department and the organization. The position is responsible for the management of donor data contained in Raiser’s Edge (RE) and is responsible for setting and managing RE policies, site maintenance, data integrity, staff training, and the development of new and ongoing management of operational protocol(s). The ideal candidate will be highly skilled in Raiser’s Edge or a similar CRM.

Additionally this position serves as the primary channel to the Finance department for monthly reconciliations. The Supervisor oversees the Development Assistant whose responsibility is gift processing, data entry, and other administrative functions. The Supervisor also works closely with the Director of the Annual Fund to ensure that all administrative functions for the department are handled in the most efficient and timely manner.

Essential Duties and Responsibilities include the following:

  • Manage donation process by overseeing daily gift entry into Raiser’s Edge, the transmittal of payments and payment information to Finance, and the processing of acknowledgment letters by the Development Assistant using industry best practices.
  • Design and implement database queries and data exports to analyze giving trends and outcomes for the department using industry best practices and expertise.
  • Manage the department’s monthly analysis reports for the Director of the Annual Fund to track annual fundraising goals.
  • Responsible for overseeing a monthly review of development transactions to ensure the correct data and gift entry is entered into the database.
  • Reconcile with Finance Department Capital Campaign payments, pledge balances and Annual Fund revenue on a monthly basis.
  • Set and maintain data entry standards for all Development staff that use Raiser’s Edge to capture information about donors, corporate funders and prospects.
  • Produce and oversee the integrity of mailing lists for the department’s direct mail campaigns.
  • Supervise Development Assistant who serves as a key administrative resource for the departments gift processing and acknowledging process.
  • Work closely with Marketing and Communications Manager to support website and optimal fundraising strategies/policies for St. Francis House.

Qualifications/ Requirements

  • Bachelor’s degree (B. A.) from four-year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience.
  • Demonstrated working knowledge of Raiser’s Edge software required.
  • Excellent quantitative analytical skills coupled with a demonstrated ability to communicate effectively with other staff and stakeholders and manage multiple projects simultaneously.
  • Working knowledge of annual fundraising operations including but not limited to direct marketing/mail campaigns.
  • Strong attention to detail and problem solving abilities a must.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Bilingual Triage Case Manager is a key part of our Day Shelter team, acting as a resource specialist to guests and providing short-term, solution-focused support to guests as they need it.   This is a key position in the larger continuum of services offered to guests.  The Triage Case Manager position ensures that guests can have access to task-focused assistance as they need it, but also plays an important role in assisting guests as appropriate with transitioning to longer-term services provided by other members of the Day Shelter team.  Triage Case Managers operate out of offices in our two day shelter gathering spaces where guests gather and seek shelter, social support, resources and information.

Reporting to the Clinical Assessment & Triage Supervisor,  and acting on a team with another triage case manager, the person in this position will work one-on-one with guests, addressing guest requests and needs on a drop-in basis, as well as providing outreach and general support within the day shelter spaces.  This position does not carry an ongoing caseload.

Common triage case management tasks include helping guests obtain vital documents such as birth certificates and state IDs, ensuring access to SFH basic services (food, clothing, mail) by producing St. Francis House membership cards, facilitating access to transportation and public benefits, providing information about and referrals to services with St. Francis House and in the external community, assisting with paperwork, and providing general support and guidance related to a variety of presenting circumstances.

This is a Monday-Friday position, working either 6:30am-2:30pm or 7am-3pm..

Key duties and responsibilities include the following:

  • Develop positive relationships with guests, helping them feel valued and part of the St. Francis House community while maintaining clear and professional boundaries.
  • Work with guests out of an office in the Atrium or Day Center space on a first-come, first-serve basis each day, as needs arise.
  • Provide short-term, time-limited (1-3 meetings, 5-20 minutes each), solutions-focused interventions to guests as they present themselves each day.
  • Act as a key point of information. Stay up to date on local resources that guests may need, and develop positive working relationships with staff internally and externally to facilitate referrals.  Ensure resource materials are easily accessible when working with guests.
  • Keep accurate and up to date records of work with guests in the guest database (ETO).
  • Identify guests who may be appropriate for longer-term case management or clinical support and refer them accordingly.
  • Provide support within the Resource Center, helping to facilitate guest flow and ensuring access to resources at the Resource Desk and in the building.
  • Collaborate with other direct service staff to engage and connect with guests. Conduct in-reach as appropriate within Day Shelter milieu spaces.
  • Provide rotating back-up support as needed to scan membership cards during meal and clothing hours when both Guest Liaisons are unavailable.
  • Meet weekly as part of the Assessment & Triage team to identify guests who may need more intensive or longer-term services.

Qualifications/ Requirements

Required:  Bilingual in English and Spanish (speaking and writing).  Two years of successful experience delivering direct services to vulnerable, high-need individuals who present with multiple challenges.  Minimum of one year of successful experience connecting homeless and/or vulnerable adults to local Boston-area resources.

Preferred:  Minimum of an Associates Degree in human services or relevant field is strongly preferred.  However, certifications in applicable specialty areas of focus, such as substance abuse treatment, are highly valued as well.  Candidates who don’t meet the education requirement but have lived experience and the proven ability to successfully support homeless adults and connect them to key resources will be considered.

The successful candidate will have the following characteristics:

  • Working knowledge of Boston-area resources applicable to homeless adults (e.g., shelters, housing resources, substance abuse treatment, health care, benefits).
  • Enthusiasm for and experience in working with homeless adults (or a population with similar challenges related to substance use/abuse, mental illness and criminal histories).
  • Belief that all individuals have assets that can be further developed and a proven ability to positively engage individuals in accessing services and thinking about making positive changes in their lives.
  • Appreciation for the importance of providing task-focused work in the overall picture of services to guests.  Feels a sense of accomplishment in providing short-term interventions.
  • Orientation to helping others and having knowledge of a variety of applicable local resources.
  • Desire and skills necessary to be an active and reliable team-member, working collaboratively with other direct care staff.
  • Strong verbal and written communication skills that enable the ability to work closely with colleagues and maintain accurate and appropriately detailed guest records.
  • Computer proficiency and comfort with Microsoft Office products.  Ability to develop proficiency in using the ETO guest database.
  • Proven reliability and organizational skills.
  • Desire to work in a dynamic and challenging direct service environment.
  • Positive energy, optimistic outlook, flexibility, sense of humor and an ability to take things in stride.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.