St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs.

We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency.

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.

Current Employment Opportunities

Opportunity

We are currently seeking Safety & Engagement Associates to foster a physically and psychologically safe and welcoming environment for all guests, staff, volunteers and visitors, ensure that crises are addressed swiftly and professionally, communicate positively and clearly and direct guests to services within the building. Full and part-time positions are available.

Essential Duties and Responsibilities include the following:

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Directs guests to essential services within the building.  Answers guest’s questions and refers them to the appropriate department/program to address any needs or concerns.
  • Provides crisis intervention as needed.
  • Facilitates traffic flow throughout the first 3 floors of the Day Shelter.
  • Assesses the condition of guests’ fitness to receive services on a given day (e.g. presence of drugs, alcohol or weapons).
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by paying close attention to bags as they go through the x-ray machine and using proper x-ray scanning and wanding techniques.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflictual situations as they arise.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues.  Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.

Qualifications/ Requirements

  • High school diploma or general education degree (GED); or one to three months related. experience and/or training; or equivalent combination of education and experience.
  • Understanding of and sensitivity to the unique needs and diverse backgrounds of individuals with histories of homelessness and addiction.
  • Good problem solving and conflict resolution skills.
  • Frequently required to sit and stoop, kneel, crouch, crawl, climb stairs.
  • Bilingual is a plus.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

Leads the Intake & Assessment Team. Responsible for applying a “clinical lens” to the process of welcoming and enrolling guests as member of the St. Francis House community.

  • Conduct intake assessments with guests who are new to Saint Francis House
  • Directly supervise Intake Specialists by providing consultation, feedback, and clinical oversight
  • Evaluate guests who are seeking case management or clinical services
  • Make internal referrals as appropriate to guest’s expressed need. Screen guest for appropriateness for brief interventions or longer-term engagement as well as for other Saint Francis House programs
  • Proactively suggest services to guests that may help to address any unexpressed needs and make appropriate referrals with guest’s consent
  • Collaborate with other supervisors and managers to assign clients to the most appropriate Clinician/Case Management team
  • Identify guests who may have particularly acute needs and provide clinical intervention as appropriate, including consulting Manager of Clinical Services and other members of clinical team guests present as acutely high risk
  • Work with Manager of Guests Services and other senior staff to incorporate community and city-based initiative in daily work
  • Screen for service duplication across shelters or homeless service providers
  • Record all assessments and activity in the St. Francis House database (ETO), ensuring thoroughness and accuracy
  • Use and model a framework of assessment and engagement, guide and monitor the effectiveness of the Guest Engagement team in meeting short-term guest needs and identifying individuals who need longer-term interventions (internally or externally)
  • Collaborate with guest Services Manager and other senior staff to develop creative and effective in-reach strategies
  • Monitor intake data, as reported through ETO, to measure impact and effectiveness of assessment process and make recommendations for improvement

Qualifications/ Requirements

  • Master’s degree in social work, psychology or a related clinical field required. License (LICSW or LMHC) preferred
  • Language fluency in Spanish and English required
  • Minimum of 2 years experience providing direct services to vulnerable, high-need individuals. Experience conducting assessments. Supervisory experience a plus
  • Enthusiasm for and experience in working with homeless adults (or a population with similar challenges related to substance use/abuse, mental illness and criminal histories)
  • Belief that all individuals have assets that can be further developed and a proven ability to positively engage individuals in accessing services and thinking about making positive changes in their lives
  • Desire and skills necessary to be an active and reliable team-member, working collaboratively with other direct care staff, supervisors, and managers to share responsibility for delivering consistent, quality services
  • Practice and skills in motivational interviewing techniques or other models of engagement and the ability to apply them in developing and supervising staff
  • Desire to support, teach, train, and guide staff in working with a high-need population in a dynamic and challenging environment
  • Ability and desire to think creatively about how to achieve positive guest outcomes and work collaboratively in support of overall goals
  • Ability to create, implement, and monitor adherence to basic policies and procedures in support of positive guest outcomes
  • Excellent organizational and time management skills
  • Positive energy, optimistic outlook, sense of humor and an ability to take things in stride

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Intake & Assessment Specialist plays a critical role in welcoming new guests to the St. Francis House community. The Intake & Assessment Specialist works to efficiently assess the needs of new guests, as well as those who are not currently engaged in services, and appropriately connect them with both internal and external resources.

  • Conduct intake assessments with guests who are new to Saint Francis House.
  • Evaluate guests who are seeking case management or clinical services.
  • Make internal referrals as appropriate to guest’s expressed need.
  • Screen guest for appropriateness for brief interventions or longer-term engagement as well as for other Saint Francis House programs.
  • Provide short-term support to guest who are not ready, or unable, to participate in longer-term services.
  • Proactively suggest services to guests that may help to address any unexpressed needs and make appropriate referrals with guest’s consent.
  • Identify guests who may have particularly acute needs and refer for clinical intervention as appropriate.
  • Screen for service duplication across shelters or homeless service providers.
  • Record all assessments and activity in the St. Francis House HMIS database (ETO), ensuring thoroughness and accuracy.
  • Collaborate with other members of the Guest Services team (particularly Guest Engagement Liaisons) to develop in-reach strategies for those hardest to engage guests.
  • Follow up on cases that have been recommended for Case Management to Clinical services to ensure guest has been matched appropriately.
  • Flag guests that present as a safety concern during the intake & assessment process.
  • Support Guest Services team by filling in for other staff within the day shelter when necessary.
  • Other duties as assigned by supervisor.

Qualifications/ Requirements

  • Bachelor’s degree required
  • 1-3 years direct care working in homeless services, outpatient mental health setting, hospital, detox, etc.
  • Moderate working knowledge of mental health diagnosis, substance use disorders and trauma is required
  • Background in conducting intake assessments is preferred
  • Familiarity with ETO is a plus
  • Demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and clients.
  • Ability to demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and clients.
  • Demonstrated initiative, flexibility, and openness to change

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

 

Opportunity

The Workforce Development Department is currently seeking two  experienced Employment Specialists  to provide direct client services in the areas of employment counseling, client needs assessment, vocational evaluation, career-coaching, employment preparation, and job placement.

The Employment Specialist  position will be dedicated to  provide individualized and group –based services to homeless and recently housed individuals who are enrolled in a rapid re-housing program, and will collaborate closely with the individual’s housing placement and stabilization specialist to foster a comprehensive plan the supports overall stabilization in housing.

The Employment Specialist will be an integral part of the newly created Access Point One Stop Career Center services at St. Francis House and act as a program liaison between homeless job seekers and Boston One Stop Career Centers

Essential Duties and Responsibilities include the following:

  • Provide individual pre-employment counseling to identify program participants’ career interests
  • Engage clients and establish collaborative relationships directed toward the goal of competitive employment in community settings.
  • Assist clients in development of job search skills
  • Skillfully develop resumes and cover letters portraying each client’s individual work experience, knowledge, skills and abilities
  • Provide in-classroom and one-on-one job search support
  • Facilitate job search workshops with each class related to personal and professional development
  • Identify barriers to employment for each student and work collaboratively with the case manager to create an action plan to address barriers
  • Assist clients to find competitive employment that is consistent with their vocational goals
  • Establish relationship with employers to create employment opportunities with an emphasis on jobs with a career pathway
  • Place clients with program employer partners as appropriate
  • Work with appropriate internal and external management and advisory staff to achieve program goals
  • Represent SFH in establishing and fostering relationships with job training providers and employers with the purpose of connecting students with outside training opportunities or job placements
  • Document client interaction and program activities in the client database (ETO) in a timely manner
  • Other duties as assigned

Qualifications/ Requirements

Bachelor’s Degree and 2 years experience or Associate Degree and 3 years experience with full-time professional experience working directly with clients in the areas of employment/career counseling, job placement, and/or other workforce development related areas.

Successful candidates should have:

  • the proven ability and desire to effectively work with and promote individuals with significant barriers to employment due to a history of homelessness
  • in-depth, practiced knowledge of essential job search skills and career planning processes
  • knowledge of employment resources, preferably in the Boston area
  • the proven ability to engage and support vulnerable individuals as well as motivate and guide them toward planning for and fulfilling short and long-term goals
  • experience and comfort with using a client database to track progress and manage workload
  • effective and professional communication skills
  • solid planning and organizational skills
  • a positive approach to the work and an optimistic outlook

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

MAP is currently seeking an experienced Workplace Readiness Supervisor/Instructor  to act in the dual role as a program supervisor and as an instructor. The Supervisor/Instructor supervises a team of two instructors and teaches his/her own rotating 14-week employment readiness and personal development class. The MAP supervisor provides leadership to staff, coordinates and oversees delivery of the training curriculum, coordinates all aspects of service delivery and assists in program development. The MAP supervisor oversees collaboration with the Case Management team and Employment Services staff and acts as the liaison between the classroom component and other student support services.

Supervisory Essential Duties and Responsibilities include the following:

  • Provide supervision and guidance to two full-time instructors and program volunteers
  • Conduct classroom visitations, instructor observations, and class outline reviews to ensure the quality and effectiveness of instructional activities
  • Participate in hiring, and training  of new instructors
  • Oversee and participate in program applicants’ assessments and acceptance process
  • Monitor staff and program activities to ensure compliance with contracts, oversee maintenance of clients’ records, data collection and entry (ETO), and prepare reports within the established timeframe
  •  Represent the MAP program at internal and external meetings

Instructor Essential Duties and Responsibilities include the following

  • Participate in program applicants’ assessments and acceptance process
  • Teach a job readiness and employment-focused curriculum that includes components such as self-esteem, stress management and wellness, teamwork, career exploration, goal setting, financial literacy, basic computer skills, job searching approaches, techniques and tools, and employment skills.
  • Effectively manage classroom dynamics and foster learning among adult learners with diverse abilities and needs.
  • Apply principles of person-centered, recovery-oriented and trauma-informed care in the process teaching and guiding students with multiple barriers and histories of trauma and addiction.
  • Maintain detailed student records, including attendance logs, stipend sheets, and documentation of behavioral incidents and behavior modification contracts.
  • Document client interaction and program activities in the client database (ETO) in a timely manner

Qualifications/ Requirements

  • Bachelor’s degree in human services related field with a minimum of 2 years of direct care experience in adult education/workforce development programs and at least 1 year related management/leadership experience in the workforce development field.

Successful candidates must have:

  • Strong leadership ability essential
  • Demonstrated ability to provide effective instruction in group and one-on-on setting
  • The proven ability to engage and support vulnerable individuals as well as motivate and guide them toward planning for and fulfilling short and long-term goals
  • Strong commitment to working with vulnerable, high/barrier populations experiencing homelessness
  • Strong interpersonal, conflict resolution and crisis management skills
  • Ability to prioritize and manage different roles and tasks, with attention to deadlines
  • Experience and comfort with using a client database to track progress and manage workload

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  careers@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity: We are currently seeking an outgoing client-focused individual to oversee all Resource Center activity, ensuring quality service delivery to our Guests.

Essential Duties and Responsibilities:

  • Ensures a welcoming, engaging environment where guests can access information and resources.
  • Develops positive and trusting relationships with guests while maintaining a sense of calm authority in the space.       Models respect for self and others and exhibits thoughtful, professional behavior in the milieu.
  • Maintains and manages lists of first-come/first-serve service access to the following: guest assessment and membership cards, triage case management, showers, phones and the computer room.
  • Plans ahead and acts proactively to ensure that the space is appropriately staffed at all times.
  • Maintains ongoing communication with Safety & Security team to ensure seamless flow of guests throughout milieu and service areas across the first three floors of the building.
  • Collaborates with Manager of Guest Services and other members of the team to plan and schedule guest-directed services provided by outside agency representatives.
  • Develops group engagement opportunities, including informational and educational sessions and other events of interest and value.
  • Works closely with the Volunteer Coordinator to identify and place volunteers in the Resource Center. Trains, supervises and supports volunteers and interns within the space and provides feedback and guidance to them in working with guests.
  • Orders and tracks supplies for the Resource Center. Works with the Manager of Guest Services to allocate resources appropriately and stay within budget.
  • Highlights needs and opportunities related to the physical environment (facilities) and technological needs (computers, ID printing equipment, phones, etc. Reports issues and concerns promptly to appropriate person/department.
  • Ensures that the guest HMIS database (ETO) is used accurately and effectively to track and record guest activity and service delivery. This includes entering information directly and monitoring the usage of others in the space.
  • Maintains policies and protocols as they apply to the Resource Desk and Resource Center space, consistent with goals and practices within the larger Day Shelter environments. Ensures that practices are consistent across staff and volunteers.
  • Collaborates with Safety & Security team, as well as other members of the Day Shelter staff, to monitor and manage guest behavior—including facilitating interventions and participating in corrective action

Qualifications and Requirements

Associate’s Degree in Human Services, Bachelor’s Degree preferred with two years of successful experience delivering direct services to vulnerable, high need individuals and enthusiasm for and experience in working with homeless adults (or a population with similar challenges related to substance use, mental illness, and criminal histories

Compensation and Benefits

We offer a very competitive salary and extensive benefit plans including:

  • Medical and Dental Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with Employer Match

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email: careers@stfrancishouse.org

 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.