St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs. We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

 

Current Employment Opportunities:

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

 Opportunity

The Associate Director has the leadership role in and responsibility for coordinating and integrating the programs that comprise the Day Shelter Services:  Meals, Safety and Security, Clothing Distribution, Volunteer Services, and Guest Services including the Art Therapy Studio and Women’s Center.  They prioritize linking these areas in philosophy, approach, workflow, data collection, and operations to best meet guest outcomes and further integrating these programs across the larger agency and continuum of care of homeless services in Boston.  They ensure strong interdepartmental collaboration and communication and foster an understanding of the departments’ individual and collective contributions to the larger vision within the Programs & Services Department.  The Associate Director ensures that policies, procedures and day to day practices are well aligned with the SFH Philosophy of Care which commits us to providing trauma-informed, recovery-oriented and person-centered care in all we do. 

  • Staff supervision (6 direct, total of ~35 staff).
  • Act as the operational lead in integrating all day shelter practices and forming consistent staff expectations to foster cohesion and teamwork in ensuring the best possible service delivery to guests and within the agency’s philosophy of care and theory of change.
  • Provide direct guidance to staff to ensure that departmental policies, procedures and practices reflect trauma-informed, recovery-oriented, and person-centered approach and are across all day shelter programs.
  • Provide weekly supervision and ongoing support to direct reports in addressing immediate needs, meeting program goals and objectives, and managing staff.  Actively support their ongoing engagement and professional development and growth.
  • Directly report to and utilize weekly individual and group supervision with the Director of Programs and Services.
  • Create guidelines within which Managers are encouraged to operate with autonomy and creativity in meeting guest service goals.  Help staff successfully navigate within a dynamic environment where roles and responsibilities may seem to overlap.
  • Foster a team-oriented culture.  Support innovation and engage direct reports in ways that enable them to find new opportunities and ideas within their programs and among their staff.  Help them shape these ideas into viable changes.
  • Establish and track goals and targets for the department that support outcomes identified in the SFH Theory of Change.   Take a learning-oriented approach to reviewing departmental data and performance. 
  • Seek out opportunities to enhance and/or improve service delivery to ensure the best possible guest outcomes.    Work collaboratively with the Leadership Team around program alignment and integration goals.
  • Assist staff in appropriately scoping the size and complexity of projects and proposed interventions and approaches to solving problems.  
  • Ensure program compliance with contract expectations, including ensuring good data quality and accurate and timely reports.  Ensure that staff members understand both the philosophy behind the contract goals and the expectations and benchmarks of success. 
  • Review budgets with Managers each month and with Director of Programs and Services on a quarterly or other determined time line to assure viability of program funding

 Qualifications/Requirements

  • Master’s degree in social work or other relevant areas including counseling, social sciences, public health, or nonprofit management.
  • Lived experience with homelessness or recovery a plus.
  • Minimum of 5 years successful experience managing a non-profit direct services program–overseeing complex service delivery and program implementation and supervising a diverse group of staff.
  • Experience providing direct services to people struggling with one or more of the following challenges:  homelessness, active substance use, histories of criminal activity and incarceration, and mental illness.
  • Experience within the homeless services landscape and knowledge of terms, trends and key issues in homeless services (including HUD priorities and regulations and the role of the Continuum of Care). 

 Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail:    Human Resources                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

 

AA/EOE

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

Case Mangers work one-on-one and in small groups with guests of St. Francis House to provide counseling, referral, and advocacy services. Through individualized service planning, goal setting, and coordination of care, Case Managers help guests obtain the skills, support, and resources needed to achieve stability in key areas such as housing, income, and behavioral health.

  • Determine the needs of individual guests through engagement and strength-based needs assessment process.
  • Carry a caseload of 30 (+/-) clients with the goal of moving them towards self-sufficiency.
  • Create goals and individualized service plans along with guest(s).
  • Develop mutually respectful relationships with guests while maintaining professional boundaries.
  • Provide referral services for individual guests internally at St. Francis House and external agencies and resources.
  • Advise and empower individuals with regard to independent actions that may be taken to resolve problems.
  • Follow up in order to assess the effectiveness of case management and general counseling services, updates goals and service plan accordingly, and determine discharge planning/successful transition from case management service with guests.
  • Provide services to guests that empower each individual and promote pathways to self-determination and stability, using an integrated “Universal Design” model of care that is Person-Centered, Recovery Focused and Trauma Informed.
  • Establish collaborative working relationships/rapport with guest, utilizing a consumer-driven, strength-based needs assessment to identify guests needs.
  • Conduct outreach and triage to guests in the busiest areas of our day shelter when not working individually with guests.
  • Engage with guests utilizing techniques of motivational interviewing to empower guests while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
  • Keep real-time accurate records of guest contacts, case management services provided, and guest progress in web based software program (ETO) and partners with guests to monitor, address/resolve challenges, using a person-centered, empowerment approach.
  • Actively participate in individual supervision, team meetings, case conferences and presentations.
  • Work collaboratively with colleagues in the clinical and recovery services team, as well as other departments.

Qualifications/Requirements

  • A./B.S. in Psychology, Social Work, or other closely related Human Service field with 1-3 years experience in case management or direct service of homeless individuals; or Associates degree (A.A.) from a college or university; with 3-5 years related experience and/or training.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail:    Human Resources                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

 

AA/EOE

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Clinical Case Manager works one-on-one and in small groups with guests of St. Francis House to provide counseling, referral, and advocacy services. Through individualized service planning, goal setting, and coordination of care, the Clinical Case Manager helps guests obtain the skills, support, and resources needed to achieve stability in key areas such as housing, income, and behavioral health.

  • Determine the needs of individual guests through engagement and strength-based needs assessment process.
  • Carry a caseload of 30 (+/-) clients with the goal of moving them towards self-sufficiency.
  • Create goals and individualized service plans along with guest(s).
  • Provide crisis intervention and assistance with behavioral problems as needed.
  • Work within a holistic care model, collaborating closely with other clinicians, psychiatrists, physicians, case managers, and support staff.
  • Provide referral services for individual guests internally at St. Francis House and external agencies and resources.
  • Follow up in order to assess the effectiveness of case management and general counseling services, updates goals and service plan accordingly, and determine discharge planning/successful transition from clinical case management service with guests.
  • Provide services to guests that empower each individual and promote pathways to self-determination and stability, using an integrated “Universal Design” model of care that is Person-Centered, Recovery Focused and Trauma Informed.
  • Conduct outreach and triage to guests in the busiest areas of our day shelter when not working individually with guests.
  • Engage with guests utilizing techniques of motivational interviewing to empower guests while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
  • Keep real-time accurate records of guest contacts, case management services provided, and guest progress in web based software program (ETO) and partners with guests to monitor, address/resolve challenges, using a person-centered, empowerment approach.
  • Actively participate in individual supervision, team meetings, case conferences and presentations.
  • Work collaboratively with colleagues in the clinical and recovery services team, as well as other departments.

Qualifications/Requirements

  • B.A./B.S. in Psychology, Social Work, or other closely related Human Service field. Master’s degree in Social Work, Counseling, or related field preferred but not required.
  • 3-5 years experience with highly vulnerable, high-barrier individuals and awareness of issues common to those who are experiencing homelessness.  Experience working with homeless adults and/or in a homeless services environment preferred.
  • Experience in, appreciation for, and interest in doing clinical case-management. 
  • Experience with a population with co-occurring disorders.  Experience working with and within a substance abuse treatment environment a plus.
  • Experience with trauma-informed, recovery-focused, person-centered models of care. 
  • Experience and comfort working with a client database, and the commitment to recording assessments, service plans, and client contacts regularly and consistently.  Familiarity with ETO or another HMIS database system a plus.
  • Successful experience working with professionals from different racial, ethnic, cultural, and/or socio-economic backgrounds.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail:    Human Resources                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

 

AA/EOE

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year. We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization. 

Opportunity  

Community Engagement & Safety Associates are responsible for helping to ensure that St. Francis House provides a safe and welcoming environment for our guest. St. Francis House has an open door policy, whereby anyone who wishes to seek our services is welcome, including those who are actively using substances, have significant mental and/or physical health challenges, and have histories of incarceration and criminal activity.  In this dynamic and complex environment serving approximately 500 guests a day, the Associate’s key responsibility is to foster a physically and psychologically safe environment.  Working collaboratively with other Community Engagement and Safety Team members, as well as other staff, he/she actively supports the work to establish consistent, dignified, and respectful safety protocol and practices that reflect our agency’s philosophy of care (person-centered, trauma-informed and recovery-oriented).

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Engages with guest to help understand their immediate needs upon entering the building.
  • Directs guests to essential services within the building. Answers guests’ questions and refers them to the appropriate departments/programs to address their needs or concerns.
  • Stays up to date on which guests are suspended or restricted from receiving services and ensures that they are either kept away from SFH services until the suspension or restriction ends, or that they are referred to the appropriate staff person for further assessment or follow up.
  • Proactively monitors the environment to intervene before crises occur when possible.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate. Responds to medical emergencies of all types throughout the building including overdoses.
  • Facilitates the flow of guests throughout the building, working to keep areas clear and ensure that people are able to access scheduled services such as showers, clothing, and meals in an orderly manner.
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by screening bags as they go through the x-ray machine and using proper x-ray scanning and physical scanning techniques.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflict situations as they arise.
  • Walk through and engage with volunteers, staff and guest on the first six floors of the building.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues. Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.
  • Performs other duties as assigned and necessary for the safe and continuous operation of the organization.

Qualifications/ Requirements

  • High school diploma or general education degree (GED) required. Associate Degree or professional certification in Criminal Justice, Humanities or similar field preferred.

Compensation and Benefits We offer a competitive salary and extensive benefits including: All benefits are prorated for part-time employees.

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match  

 

  • *Part -Time Friday- Monday 32 hours per week Day Shift*

How to Apply: Send resume and cover letter either by email (with the position in the subject line) or to the address below. email:    careers@stfrancishouse.org mail:     Human Resources St. Francis House 39 Boylston Street Boston, MA 02116 AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! 

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Director of IT implements policies, practices and procedures to support the technology functions and IT infrastructure for St. Francis House and maintains the technical and cyber controls necessary to safeguard the data and information of the organization.  This is a hands-on position requiring the ability to perform as well as oversee routine technical tasks. 

  • Participates in the development of the Agency’s plans and provides strategic, functional expertise, thought leadership and coaching as an active member of the Senior Leadership Team
  • Manages all IT projects from planning to completion, including but not limited to wireless infrastructure deployments improvements, platform migrations, upgrades, etc.
  • Plans future IT projects to ensure proper scale and performance of a growing infrastructure
  • Works closely with management, external vendors and advisors on short- and long-term IT goals
  • Reviews metrics to adjust processes and procedures as needed to improve performance of IT  infrastructure
  • Provides technical support  for staff size of 100+ across multiple locations
  • Installs and configures computer hardware, software, systems, networks, printers and scanners
  • Sets up accounts for new users and removes accounts as appropriate
  • Responds and resolves daily IT operational issues/tickets  in alignment with organizational goals and business strategy
  • Assists in the annual budgeting and planning process; analyzes technology needs and works with department managers to identify and respond to requests in relation to available resources
  • Oversees administrative equipment (copiers, telephones and cell phones) and coordinates contracts, repairs and maintenance.  Follows up as necessary to solve issues and maintain the agency’s equipment in good working order
  • Develops and maintains an up-to-date manual on all IT infrastructure as well as department policies and procedures

Qualifications/Requirements

  • Bachelor’s degree from a four-year college or university strongly preferred
  • 5- 7  years IT operations experience
  • Must be fluent in English, both written and verbal
  • Bi-lingual in Spanish a plus

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail:  Human Resources                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

 

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! 

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

 Opportunity

The Member Engagement Coordinator focuses on finding ways for members to get more deeply involved in the Center through increasing participation in activities and events as well as motivating members to see themselves as contributors and developing leaders.  The Member Engagement Coordinator creates volunteer opportunities for members, tracks members’ volunteer efforts, and serves as the key liaison to the Peer Advisory Board.  This position has a special emphasis on the having a fundamental belief in the power of “giving back”, and the ability to see inherent strengths in all people, develop trusting and encouraging relationships that bring out these strengths, and organize and guide member-driven activities and involvement.  The Coordinators work together, as well as with the Manager, peer leaders, and members, to ensure that the Recovery Support Center is a safe, welcoming, supportive, and consistent community for people who are sober and in recovery.  Coordinators must be committed to championing recovery, providing and encouraging peer-to-peer support and helping to shape and organize the overall Peer Participatory Process that is the heart of the RSC model.  Coordinators are expected to act as positive role models and peer mentors, providing guidance, support, and access to key resources that help members on their recovery journey, no matter what pathway of recovery they choose.

  • Provides individual and group supervision, support and mentoring to peer volunteers. Does not supervise any staff
  • Learn about members’ skills, talents and interests through building trusting and motivating relationships
  • Work with membership and peer leaders to think of volunteer opportunities for members, and encourage members to get involved.
  • Track members’ volunteer efforts: what they do, how often, etc.
  • Supervise volunteers and provide regular individual and group-based support, focused on learning and growth
  • Act as the liaison to the Peer Advisory Board. Attend all meetings and support the group’s efforts and processes. 
  • Champion peer-based recovery services and encourage people to join and become active in the community
  • Participate in and provide support for peer led activities and events
  • Have an active and engaging presence in the day-to-day operations of the Center. Be available to members and build professional and supportive relationships around recovery, wellness, and personal growth.
  • Welcome people to the center. Provide Center orientations, conduct membership applications, and scan membership cards

Qualifications/Requirements

  • Lived experience with substance recovery required.  Minimum of 3 years sobriety and active engagement in recovery practices preferred.
  • Demonstrated successful, recent employment history.
  • Lived or work experience within a human services environment.
  • Lived experience with homelessness preferred.
  • Training in recovery coaching, motivational interviewing, addiction treatment, or other related areas a plus, however all hired staff will complete the Recovery Coach Academy as on the job training
  • Bilingual in English/Spanish a plus

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

 

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail: Human Resources                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! 

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

 Opportunity

The Training Program Coordinator oversees the day-to-day operations of an exciting new skill-based training and career pathways program, dedicated to creating career pathways and job training in the pet care industry for individuals who are experiencing and/or vulnerable to homelessness. The Coordinator works closely with our employer partner, The Urban Hound, to ensure that participants are recruited, informed, screened, and successfully placed into a structured unpaid internship opportunity to learn the pet care industry.   He/she develops and delivers a curriculum that focuses on the development of executive skills, industry-based learning, and overall employment readiness and retention support.  The Coordinator provides individual and group support to all participants and acts as the key liaison for the training program.  

  • Recruit, assess, teach, place and support all Academy participants.
  • Act as the liaison to the Urban Hound staff, to ensure that the program is operating smoothly, any challenges are addressed, participants are appropriately supported, and the overall expectations of the collaboration are met by both SFH and Urban Hound.
  • Travel locally to Urban Hound sites to provide job-coaching support, connect with UH staff, and to ensure positive and successful experiences for participants.  Provide on-site presence at both active placement locations at least 2x/week, and more if needed to address specific matters.
  • Teach the one-week orientation session.
  • Prepare lesson plans and teach 5 hours/week of curriculum to include employment readiness, career planning, executive skill-development and industry-specific information.  Provide additional individual and/or group support/instruction to support skill development as needed to ensure student success.
  • Oversee all scheduling:  collaborate with UH staff daily.
  • Coordinate stipends, transportation, and other student supports and benefits.
  • Ensure that all paperwork is signed and in place.  Maintain all documents and notes on participant enrollment and progress.  Maintain all records related to Academy enrollment and participation. 
  • Create a participant’s individualized employment and career pathways plan.
  • Coordinate individual and/or group employment readiness support for each program participant.
  • Work closely with the SFH Employment Specialist to support job search and placement tasks for participants who are preparing to complete the program

Qualifications/Requirements

  • Bachelor’s degree with 4 years successful professional experience in employment services, workforce development, and/or youth or adult education programs (required) 
  • Experience providing direct services to people with histories of homelessness, trauma, and/or living with substance use disorder or mental illness, and/or having histories of criminal activity and incarceration
  • Experience in the pet care industry and/or with dogs is strongly preferred
  • Experience in a customer-service environment is strongly preferred

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail: Human Resources                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

AA/EOE

Organization Overview

St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.

We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits!

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

 Opportunity

The Volunteer Services Coordinator plays an integral role at St. Francis House by ensuring that the organization has enough volunteers to deliver essential services to our guests 365 days per year. In this role, the Volunteer Services Coordinator creates an atmosphere that enthusiastically welcomes, encourages, and supports volunteers–helping them feel valued and connected to the mission.

  • Recruits sufficient qualified volunteers to meet the needs of Saint Francis House’s various departments.  Thinks proactively and takes initiative in finding new ways to attract, engage, and retain volunteers.
  • Schedules sufficient volunteers and manages placement of volunteers throughout Saint Francis House.
  • Actively manages and/or monitors the volunteer schedule to ensure coverage is in place for each essential service.  Communicates any gaps and collaborates with key department staff to set expectations and plan for any shortfalls.
  • Provides orientations on Saint Francis House, its mission and service options for all new and potential regular volunteers as well as volunteer and service groups (as appropriate). Provides training for new volunteers as well as ongoing opportunities for veteran volunteers.
  • Ensures that volunteers understand all relevant Saint Francis House policies and procedures, particularly those which relate to health and safety. 
  • Builds and maintains relationships with organizations that provide volunteers, including corporations, universities, community groups, and religious institutions.
  • Collaborates with department managers to identify volunteer opportunities throughout the organizations. 
  • Maintains current volunteer records, including emergency contact information.
  • Creates and submits monthly reports documenting volunteer hours.
  • Collaborates with staff within the respective program placements to ensure adequate volunteer guidance and support is in place.
  • Organizes periodic volunteer recognition activities.
  • Provides appropriate supervision for undergraduate students participating in service-learning projects.  Act as liaison between the student and the university and provide evaluations as necessary.
  • Seeks opportunities to collaborate with other SFH departments, as well as outside agencies, to advance the goals and mission of St. Francis House. 
  • Represents Saint Francis House as needed in public forums.
  • At times required to work flexible hours for weekend, evening, and Holidays events

Qualifications/Requirements

  • B.A./B.S. with 1-3 years experience in human services, volunteer services, non-profit management, or relevant field; or Associates degree (A.A.) with 3-5 years related experience and/or training.
  • Demonstrates strong written and verbal communication skills. Ability to communicate with volunteers and colleagues clearly and consistently.
  • Comfortable presenting in front of both large and small groups.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

 

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail:  Human Resources                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

 

AA/EOE

Organization Overview St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year. We ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth. To achieve our vision, the agency is making significant investments in our staff across the agency.  Check out our amazing benefits! If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

Opportunity

The Wellness and Life Skills  Coordinator plays an integral role in designing and implementing programming intended to move participants in the Workforce Development Department through the vocational stages of change. S/he develops curriculum with a focus on building life skills that are useful in the workplace as well as wellness habits to support job retention and long-term employment success. By offering interventions that are relevant and based in best practices. S/he will coordinate services internally and externally that are focused on helping clients secure the supports necessary to achieve overall income, housing, and behavioral health stability.  Based on best practices in employment services for adults experiencing homelessness s/he conducts assessments, creates engagement plans and delivers employment readiness/wellness and life skills services.

  • Coordinates and provides wellness curriculum delivery to all program participants focusing on employment, skill identification and development, health and safety, self-advocacy and community participation, in accordance with individual choice.
  • Provides back-up support and fills for instructors, as needed.
  • Uses coaching principles  to assess participant needs and collaborates with the participant to develop and follow a service plan that includes the development of life skills and wellness habits
  • Facilitates participant workshops and/or classes on life skills development and wellness related topics and activities
  • Participates in the development of contextualized learning curriculum and prepares lesson plans to deliver life-skills, job readiness and employment-focused activities.
  • Meets and interviews program applicants to assure alignment with applicants’ expectations and needs in accordance with program services offered
  • Recommends service plans based on realistic expectations and creates pathways for goal achievement 
  • Works collaboratively with participants and other program staff to establish and collectively work toward participant goals
  • Links or assists clients with services to address and support psycho-social needs, CORIs, Mass Health, recovery services, PCPs, public benefits, ID’s, etc.
  • Coordinates the implementation of wellness programming, which includes scheduling speakers or demonstrations related to personal and professional wellness
  • Promotes WFD services and engages SFH guests through thoughtful and planned monthly workshops 
  • Reviews and explains curriculum, program expectations and services to potential clients, St. Francis House staff and external stakeholders, as needed
  • Effectively manages group dynamics and fosters learning among adult learners with diverse abilities and needs including many who have struggled to succeed in formal learning environments in the past
  • Creates an environment that promotes engagement, trust, respect and accountability
  • Applies principles of person-centered, recovery-oriented and trauma-informed care in the process of teaching and guiding students with multiple barriers and histories of trauma and addiction

Qualifications/Requirements

  • Master Degree preferred
  • 2 years professional experience working directly with clients using a holistic, asset-based, and coaching approach to providing employment services and/or  other income maximization services.
  • Some experience providing direct services to people with one or more of the following characteristics: homeless, living with substance use disorder and/or mental illness, and/or having histories of criminal activity and incarceration

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance (Employee pays 10% of the premium for individual coverage or 20% of the premium for family coverage)
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with 5% Employer Match

How to Apply
Send resume and cover letter either by email (with the position in the subject line) or to the address below.

email: careers@stfrancishouse.org

mail: Human Resources                                          

St. Francis House

39 Boylston Street
Boston, MA 02116

 

AA/EOE