St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs.

We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency.

If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.

Current Employment Opportunities

Opportunity

Exhibiting a deep commitment to the mission of serving adults who are homeless and at-risk of homelessness, the Director is a key leader in our effort to strengthen St. Francis House as a community of hope and recovery.   He/she reports to the Vice President of Program Strategy & Initiatives and is responsible for leading the implementation and integration of all agency programs and services, ensuring they are delivered in alignment with our mission, intended outcomes, strategic priorities, and philosophy of care.   As a senior leader in the organization, the Director contributes insights and expertise to the operations, direction, and goals of the agency and works collaboratively with other members of senior leadership in implementing them.

Program Oversight:  Day shelter (includes food, clothing and emergency services; safety, in-reach and general engagement, case management, and clinical services); employment services (Moving Ahead Program) and housing services (Next Step Permanent Supportive Housing).

Staff Oversight:  While there more than 80 staff in the Programs division, the Director supervises the following four positions: Associate Director of Clinical Supervision, Associate Director for the Day Shelter, Manager of Workforce Development and Manager of Next Step Permanent Supportive Housing.

Essential Duties and Responsibilities

  • Leads a diverse team of professionals: Inspires, motivates, and supports staff responsible for emergency and recovery services, employment and workforce development and housing management and support.    Integrates staff and programs around the mission and goals, finding ways to leverage the assets of staff individually and collectively.  Creates an environment of collaboration and accountability, where roles and expectations are clearly established, but flexibility is highly valued and creativity is welcomed.
  • Fosters an outcome-focused, learning-oriented program delivery environment. Works closely with both the VP and the Associate Director of Learning & Outcomes to establish and reinforce program priorities, determine key outcomes and indicators, and review data to determine the effectiveness of program models and interventions.  Uses information and insights to shape program operations and staffing structures that create the best possible alignment toward outcomes and deliver the most effective service.
  • Ensures strong and effective operations: Oversees a total Programs & Services budget of over $5M, understanding the relationship between finance and program and collaborating closely with the Finance Director.  Prepares budgets, reviews expenditures, and ensures fiscal accountability.  Collaborates closely with Development Director, including lending support to fundraising efforts as appropriate.  Collaborates closely with HR Director related to staff support, development, and training initiatives.  Oversees multiple contracts, ensuring processes are followed and deliverables are met.  Implements and upholds policies and procedures.
  • Represents SFH with professional poise and integrity, and in alignment with our mission and intentions. Participates in system-wide change efforts, as well as other committees and task forces internally and externally.  Works closely with funders and contracting agencies.  Engages Managers in alignment with their programs, personal expertise and/or professional development goals.

Education/Experience:

Master’s degree required in area of study relevant to the work.  Breadth and depth of experience will matter more than the specific area of study; however, the ideal candidate will be a clinical social worker (MSW) with proven management skills and experience.

All candidates should have (1) a minimum of 6 years of management experience and overseeing a diverse staff of professionals; (2) prior experience working in providing direct services to people experiencing poverty, homelessness, substance abuse, mental illness and/or those who have histories of criminal activity.

 

Key Qualities:

  • High degree of commitment, authenticity and integrity. Recognizes and actively promotes the view that the ultimate measure of success is in the effect our services have on the lives of our guests.
  • Proven leadership and management skills in a complex and dynamic human services environment and across a range of substantive areas. Experience leading the growth and development of programs, staff, and processes.
  • Experience overseeing the delivery of services to the homeless and/or within a behavioral health/recovery-focused setting. Has experience with trauma-informed, recovery-focused, person-centered models of care.
  • Expertise in at least one substantive area related to the work. Key areas include homelessness, poverty, substance abuse and treatment, mental illness and mental health treatment, and affordable housing.
  • Experience in supporting an outcomes-orientation to human services work—recognizes and champions the idea that good data practices are directly related to the ability to align services toward reaching outcomes and fulfilling our mission
  • Learning-oriented and curious. Committed to professional development for self and others.  Interested in understanding the larger context in which we work.  Enthusiasm for thinking about ways to continuously improve our service delivery.
  • Able to manage multiple priorities and communicate priorities clearly and effectively
  • Excellent communication skills and the ability to engender trust and motivate staff and colleagues
  • Belief in the inherent value of fostering diversity and inclusivity—from the staff to program design to the guests we serve. Successful experience working with professionals from different racial, ethnic, cultural, and/or socio-economic backgrounds.
  • Brings thoughtfulness, dedication and focus to the work while also recognizing the importance of balance and self-care. Able to take things in stride and work through challenges and set-backs with a solution-focused mindset.  Consistent, positive, flexible, engaging style.  Sense of humor.

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

St. Francis House is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status.

How to Apply:

Send resume and cover letter to Human Resources, email:

Please note: Applications without cover letters will not be considered.

hr@stfrancishouse.org

St. Francis House
39 Boylston Street
Boston, MA 02116
AA/EOE

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

We are currently seeking a confident, persistent, and compassionate Employment Program Instructor to teach employment readiness skills as part of our Moving Ahead Program (MAP) curriculum and assist in alumni support programs for our MAP participants. Specific responsibilities include:

  • Recruits, interviews, refers and assesses applicants
  • Teaches prescribed employability & wellness curriculum
  • Facilitates group meetings
  • Acts as individual counselor when appropriate
  • Performs case management activities, including referrals as needed
  • Assists MAP Program Manager in writing government progress reports
  • Participates in conferences, seminars and community networking initiatives
  • Maintains attendance, stipend and other client records
  • Assists Program Manager in coordinating alumni support programs

Qualifications/ Requirements

  • The successful candidate will have a minimum of a Bachelor’s degree (B. A.) from a four-year college or university and related experience. Associates degree with minimum 2 years related experience.
  • Must have experience working with individuals who have experienced homelessness, incarceration, substance abuse, and mental health issues.
  •  Strong presentation, communication and organization skills are required.

Compensation and Benefits

 We offer a very competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

email: hr@stfrancishouse.org

St. Francis House
39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

We are currently seeking a professional with experience in program management and workforce development.   Reporting to the Director of Programs & Services, this management role will oversee the Moving Ahead Program (MAP), a vocational rehabilitation program annually serving 140 adults with histories of homelessness, substance use disorders, mental health difficulties and incarceration.  Three core elements comprise the Moving Ahead Program:  Curriculum & Instruction, Employment & Alumni Services, and Case Management & Wraparound Supports.

Manager attention will be focused on effectively managing the Moving Ahead Program. He/she should have knowledge about broader workforce development issues and trends, be familiar with related resources and organizations, and come to the work excited by the idea of leveraging this knowledge so as to seek new ways to meet the employment needs of St. Francis House guests. He/she is a key member of and an active participant in the organizational leadership team.

Essential Duties and Responsibilities

Manage Staff & Relationships

  • Manage a department staff of approximately 9 people. Hire, train, and guide staff toward meeting outcomes and objectives. Provide support and professional development.
  • Oversee relationships with program collaborators and partners.
  • Act as the “face” of MAP, hosting program funders and visitors.

Ensure Program Quality & Integrity

  • Monitor and uphold the consistency of the curriculum and teaching methods.
  • Create and maintain clear policies and procedures to ensure service delivery standards.
  • Monitor performance against program outcomes and use program data to inform thinking about program effectiveness and opportunities for improvement.
  • Manage contracts, including ensuring that all paperwork is in place to meet contract/funder requirements. Prepare regular reports and complete in a timely manner.
  • Develop annual budget projections and monitor the budget on a monthly basis, making appropriate spending adjustments as necessary.

Monitor Workforce Development Trends & Foster Continuous Improvement

  • Build and maintain ongoing connections within the local workforce development community. Stay up-to-date with the state of the field and integrate new information into the program model as appropriate.
  • Identify and develop new partnerships with other training and education providers as well as community-based support services to foster effective job placements and career pathways for participants and ensure they have access to ongoing community supports.
  • Seek opportunities to apply insights gained from program delivery and outcomes and/or from broader job market trends toward strengthening existing program and creating new employment opportunities.

Qualifications/ Requirements

Requires a bachelor’s degree and at least 5 years of successful management experience, illustrating increasing responsibility. Experience in the field of workforce development required, preferably delivering non-profit, direct service programming. Experience working directly with vulnerable adult populations required.  Master’s degree preferred.

  • Knowledge of trends, funding streams, and local organizations active in workforce development.
  • Knowledge of key issues and resources in workforce development related to low-income adult populations with barriers to employment.
  • Strong administrative and organizational skills. Attentive to details.
  • Effective at working collaboratively with others and motivating others to reach common goals and objectives.
  • Exceptional planning skills, including strong time-management and prioritization of tasks.
  • Strong interpersonal and communication skills: proactive, engaging, and effective in conversations and in writing.
  • Ability to communicate comfortably and effectively across a variety of people, including program participants, staff, colleagues, organizational leaders, employers, and funders.
  • Strong computer skills, specifically Microsoft Office products. Experience using a database.
  • Proven success in developing new program or service elements.
  • Desire to work in a human services environment which serves a large number of homeless and previously homeless adults with varying needs and challenges.
  • Belief in the worth of every human being and the desire to deliver quality services that meet their needs and form essential building blocks to help them move forward with their lives.
  • Highly positive and enthusiastic style; capable of motivating others.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

We are currently seeking Safety & Engagement Associates to foster a physically and psychologically safe and welcoming environment for all guests, staff, volunteers and visitors, ensure that crises are addressed swiftly and professionally, communicate positively and clearly and direct guests to services within the building. Full and part-time positions are available.

Essential Duties and Responsibilities

  • Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
  • Directs guests to essential services within the building.  Answers guest’s questions and refers them to the appropriate department/program to address any needs or concerns.
  • Provides crisis intervention as needed.
  • Facilitates traffic flow throughout the first 3 floors of the Day Shelter.
  • Assesses the condition of guests’ fitness to receive services on a given day (e.g. presence of drugs, alcohol or weapons).
  • Ensures that banned items (weapons or items that can easily be used as weapons, drugs, drug paraphernalia, or any other illegal items) are not brought into the building by paying close attention to bags as they go through the x-ray machine and using proper x-ray scanning and wanding techniques.
  • Intervenes in crisis situations, using good communication skills, de-escalation techniques, and calling upon emergency services as appropriate.
  • Ensures that the front of the building remains clear of loitering and disruptive behaviors, ensuring a calm environment on the sidewalk and within the street and providing ample room for pedestrians to pass.
  • Enforces St. Francis House rules of behavior as needed throughout the building.
  • Responds to calls throughout the building to provide support and/or intervene in conflictual situations as they arise.
  • Performs walk-throughs in the permanent housing program as needed.
  • Maintains and models appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Pro-actively communicates with team members, supervisors and colleagues.  Actively participates in department and agency-wide meetings and conversations.
  • Completes incident reports about any issues of the day thoroughly and completely before the end of the day.
  • Receives donated items and puts them in the designated, secure location.
  • Secures the building at the close of day as assigned.

Qualifications/ Requirements

  • High school diploma or general education degree (GED); or one to three months related. experience and/or training; or equivalent combination of education and experience.
  • Understanding of and sensitivity to the unique needs and diverse backgrounds of individuals with histories of homelessness and addiction.
  • Good problem solving and conflict resolution skills.
  • Frequently required to sit and stoop, kneel, crouch, crawl, climb stairs.
  • Bilingual is a plus.

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

 

Opportunity

The Manager of Clinical & Recovery Services is responsible for overseeing the delivery of clinical, case management, and recovery-oriented services within the day shelter.  He or she applies clinically-informed insights to the work and infuses a person-centered, trauma-informed, and recovery-oriented approach in accordance with our new Philosophy of Care.

The department provides primarily individual- and group-focused services, but also includes milieu work within the women’s center and art therapy studio.  The Manager has 5-6 direct reports and a department of 12-15, which has a team-based structure that includes team supervisors, licensed clinicians, case managers, and substance abuse/recovery specialists.  He/she works closely with managers of other Day Shelter departments, specifically Guest Services, Basic Services, and Community Engagement & Safety, all of whom report as a team to the Associate Director for Day Shelter Services.

Essential Duties and Responsibilities:

 

  • Oversee the delivery of individualized clinical and case management to day shelter guests.  Ensure that service protocols and guidelines are being followed and goals are being met from a philosophical and contractual perspective, including individual work on caseloads as well as through appropriate milieu engagement.
  • Infuse the St. Francis House Philosophy of Care into all elements of service delivery and ensure consistent practices across departmental teams. Take a lead role in ensuring the effective delivery of recovery-oriented services in the Day Shelter.
  • Provide thoughtful oversight related to guests who present with most challenging mental illness and substance use issues. Lead and guide crisis interventions as appropriate.
  • Ensure the effective integration of assessments and service planning into individual work with guests. Monitor and support the work of the teams and analyze and evaluate guest outcomes over time.
  • Set a positive and engagement-focused tone to ensure that all activities and interactions are proactive, focused on engaging guests in services according to their goals and needs, and designed to reinforce to guests a sense of hope and belonging to a larger community. Pay particular attention to engaging very high need/high risk guests to foster their connections to important behavioral health services.
  • Provide staff support and/or direct intervention as needed when guests are in acute crisis.
  • Guide and supervise staff in ways that ensure that service delivery is purposeful, goal oriented, integrated into the overall work of the department and agency.
  • Ensure Department of Mental Health (DMH) homeless outreach contract is fully operational and that contract deliverables are being met. Actively engage in conversations with other shelters about operationalizing service-delivery under this contract.
  • Pay particular attention to engaging very high need/high risk guests to foster their connections to important behavioral health services.
  • Provide staff support and/or direct intervention as needed when guests are in acute crisis.
  • Guide and supervise staff in ways that ensure that service delivery is purposeful, goal oriented, integrated into the overall work of the department and agency.
  • Ensure Department of Mental Health (DMH) homeless outreach contract is fully operational and that contract deliverables are being met. Actively engage in conversations with other shelters about operationalizing service-delivery under this contract.
  • Stay actively engaged in collaborative service delivery-focused work with external partners, including but not limited to night shelter providers, recovery-support providers, Boston Healthcare for the Homeless, the Department of Mental Health Homeless Outreach Team, and city of Boston-focused efforts to target and engage chronically homeless individuals.
  • Ensure policies and procedures are in alignment with agency intentions and are consistently communicated and practiced. Identify areas where there could be improvements.
  • Ensure the active use of the client database (ETO) to guide processes for individual service delivery, record interactions, and identify the best interventions to reach outcomes.
  • Regularly review and analyze information relevant to departmental performance on outputs and outcomes. Suggest adjustments to program design or practice that will lead to more effective service delivery.
  • Work in a highly collaborative way with other Day Shelter Managers, under the guidance of the Associate Director. Manage complex and dynamic situations with patience, flexibility, and a team-orientation.
  • Support staff professional development and uphold performance standards. Provide weekly supervision, create professional development plans with staff and continually reflect on professional growth and progress, and ensure staff members are connected with learning and training opportunities.
  • Manage department budget and expenditures.

 

Qualifications/ Requirements

 

Master’s Degree required. MSW/LICSW preferred, but other clinical degrees and licenses will be considered.

  • Minimum of 4 years experience providing clinical services and/or recovery supports to at-risk individuals struggling with one or more of the following challenges: homelessness, active substance use, histories of criminal activity and incarceration, and mental illness.
  • Minimum of 2 years supervising staff and overseeing service delivery and program implementation

 

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Manager of Guest Services fills an important role in overseeing the services delivered primarily in the milieu spaces of the day shelter environment.  He/she takes a lead role in modeling and fostering a sense of hope and engagement for guests.  He/she ensures that services are delivered with consistency and integrity and in alignment with our mission and philosophy of care, which emphasizes service delivery that is person-centered, trauma-informed, and recovery-oriented.  In addition, the Guest Services Manager represents St. Francis House (SFH) in its role as the daytime complement to the night shelter operations across the city.

The Guest Services Manager has 7 direct reports and a department of approximately 10, including a clinical assessment supervisor, in-reach coordinators, and case managers.  He/she works very closely with managers of other departments in the Day Shelter, specifically Clinical & Recovery Services, Basic Services, and Community Engagement & Safety, all of whom report as a team to the Associate Director for Day Shelter Services.

Essential Duties and Responsibilities:

  • Act as the operational lead in daytime service delivery that is the complement to the night shelter services.
  • Oversee and shape efforts to use the initial assessment point as a moment of integration into a larger SFH community for a new guest. Ensure consistency and integrity.
  • Act as the operational liaison to the City of Boston system-wide homeless services efforts, specifically front door triage, coordinated access, and rapid rehousing, including a special focus on proactive engagement and outreach to chronically homeless individuals.
  • Focus in-reach and engagement efforts within key milieu areas of the day shelter, ensuring that the spaces are appropriately staffed and that services to guests are being delivered in accordance with our Philosophy of Care.
  • Drawing on both internal resources and external collaborations, ensure an active and holistic agenda of activities, workshops, groups, and other opportunities are available to guests in ways that reflect and engage them at every stage of change.
  • Ensure that services are appropriately meeting the immediate practical needs of guests, such as access to information, referrals, benefits, state IDs, etc.
  • Set a tone that ensures all activities and interactions reinforce the belief that each individual has worth and deserves dignity. Foster a sense of dignity, hope, and belonging to a larger community.
  • Ensure policies and procedures are in alignment with agency intentions and are consistently communicated and practiced.  Identify areas where there could be improvements.
  • Ensure that service delivery is aligned with any applicable contractual expectations, including SNAP outreach, rapid-rehousing, and shelter support.
  • Embed use of the ETO database into departmental practices. Regularly review and analyze guest and other information relevant to departmental performance on outputs and outcomes.  Suggest adjustments that will lead to more effective service delivery.
  • Work in a highly collaborative way with other Day Shelter Managers, under the guidance of the Associate Director. Manage complex and dynamic situations with patience, flexibility, and a team-orientation.
  • Support staff professional development and uphold performance standards. Provide weekly supervision, create professional development plans with staff and continually reflect on professional growth and progress, and ensure staff members are connected with learning and training opportunities.
  • Manage department budget and expenditures

 

Qualifications/ Requirements

  • Bachelor’s degree required. MSW with clinical license preferred. Ability to communicate in Spanish a plus.
  • Minimum of 4 years in a position of responsibility for delivering services to at-risk individuals struggling with one or more of the following challenges: homelessness, active substance use, histories of criminal activity and incarceration, and mental illness.
  • Minimum of 2 years supervising staff and overseeing complex service delivery and program implementation

 

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

 

How to Apply:

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Opportunity

The Manager of Community Engagement & Safety has the responsibility for ensuring that St. Francis House is a safe and welcoming environment.  St. Francis House has an open door policy, whereby anyone who wishes to seek our services is welcome, including those who are actively using substances, have significant mental and/or physical health challenges, and have histories of incarceration and criminal activity.  In this dynamic and complex environment serving approximately 500 guests a day, the Manager’s key responsibility is for ensuring an environment that is physically and psychologically safe.  He/she applies a framework that focuses on ensuring dignity, respect, community, and accountability to self and others and integrates the components of our philosophy of care (person-centered, trauma-informed and recovery-oriented) into departmental practices.

The Manager oversees a team of approximately 20 full and part-time staff, including a Security Supervisor, two Team Leaders, and safety and engagement staff on the floor.  He/she is responsible for ensuring appropriate staff coverage for daily operations, 365 days per year from 6:30am-3pm, including periodic staffing support to the in-house permanent housing program between 3pm and 6:30 am.  He/she works closely with managers of other departments in the Day Shelter, specifically Guest Services, Clinical & Recovery Services, and Basic Services, all of whom report as a team to the Associate Director for Day Shelter Services.

 

Essential Duties & Responsibilities:

  • Act as the operational lead and key contact person in all matters related to safety and security at St. Francis House.
  • Create and implement ways to better integrate the department with the rest of the agency in support of creating a community that promotes hope and inspires recovery.
  • Set a tone to ensure that all interactions between staff and guests reinforce the belief that each individual has worth and deserves dignity. Foster a sense of dignity, hope, and belonging to a larger community.
  • Ensure that departmental policies and procedures and safety protocols are clear, effective, maximally reduce possible risks of harm to selves or others, and are consistently communicated inside and outside of the department. Identify areas where there could be improvements and propose suggestions. Ensure alignment with agency intentions and philosophy of care.
  • Act as a role model and ensure that staff have the training, support, and skills necessary to successfully anticipate and de-escalate negative behaviors, intervene in crises (including drug overdoses, escalating disputes and/or threats of violence) and confidently follow appropriate protocol in the face of illegal or dangerous behaviors.
  • Act as the key operational contact for safety concerns and issues as they arise in the immediate neighborhood, including acting as the liaison with the Boston Police Department, participating in various neighborhood meetings, and responding to concerns from neighbors as situations arise.
  • Create processes that ensure staff members are using the guest database (ETO) and other key communication tools designed to capture their insights on guests and recognize the value of their relationships with guests. Promote this effort as part of a continuum of services that helps guests feel connected and open to other program opportunities.
  • Regularly review and analyze information relevant to departmental performance on outputs and outcomes, in particular key indicators of safety, intervention, and engagement. Suggest adjustments that will lead to more effective service delivery.
  • Manage complex and dynamic situations with patience, flexibility, and a team-orientation.
  • Support staff professional development and uphold performance standards. Provide weekly supervision, create professional development plans with staff and continually reflect on professional growth and progress, and ensure staff members are connected with learning and training opportunities.
  • Manage department budget and expenditures, paying particular attention to staffing expenses. Create and implement practices that minimize the use of overtime, recognizing cost implications of excessive overtime as well as risk of staff burnout.

 

Qualifications/ Requirements

 

  • Bachelor’s degree required. Master’s degree a plus.  Ability to communicate in Spanish a plus.
  • Minimum of 4 years in a position of responsibility for delivering services to at-risk individuals struggling with one or more of the following challenges: homelessness, active substance use, histories of criminal activity and incarceration, and mental illness.
  • Minimum of 2 years supervising staff and overseeing complex service delivery and program implementation.
  • Experience providing service and leading others working within a milieu service environment required.

 

Compensation and Benefits

 

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match 

How to Apply:

Send resume and cover letter to Human Resources,

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

 

Opportunity

St. Francis House has an exciting opportunity for a caring, committed and energetic case manager who will help launch a ground-breaking new program initiative to help improve care for clients struggling with homelessness and significant health concerns.  This new collaboration/initiative called the “Social Determinants of Health (SDH) Coordinated Care Hub for Homeless Adults” connects nine Boston-based homeless serving organizations in collaboration where identified staff work in teams toward improving the health and social outcomes for a targeted set of high-need homeless adults.

The Social Determinants of Health Case Manager will work with clients that have their primary care provider based at Boston Health Care for the Homeless Program (BHCHP) and are considered “high utilizers” of emergency rooms and hospitals.   Working as part of an interagency “hub” care team that includes the case manager, as well as a nurse/care navigator, primary care team, and behavioral health providers, the SDH Case Manager’s goal is to provide intensive and highly responsive client support and care in ways that integrate services individuals need most.  The goal is to improve access clients have to services that both address their complex social needs and decrease the use of emergency rooms and inpatient hospitalizations.

The case manager must be highly engaged, responsive, self-confident and comfortable leading and being accountable for case management activities as a member of the Hub care team for these high-risk clients.  They must have strong client-oriented personal skills and be comfortable communicating regularly across multiple agencies.  Although specific expertise in housing and/or healthcare is not required, experience navigating both homeless/housing services and interacting with health providers and/or the health care system is very helpful and preferred.  The case manager will be based at St. Francis House, but will be working both on site and off-site, to “meet clients where they are” and ensure they are getting the services they need.

Essential Duties and Responsibilities

  • Interact with clients at least weekly that will include meeting with clients in the community, accompanying clients to appointments, and visiting in hospitals
  • Use motivational interviewing in interacting with clients and understand the principles of trauma-informed care
  • Perform client needs and self-function assessments at designated intervals
  • Develop integrated care plans with the client and primary care team and upload them to a shared data platform.
  • Be enthusiastic about using and interacting with a “data dashboard” to help guide care delivery, ensure good communication and integration, and track ongoing interactions.
  • Work with client to achieve goals as specified in integrated care plans. These may include things like accessing housing, attending medical appointments, taking medication, seeking recovery supports, developing life skills, and fostering social connections.
  • Refer and connect clients to needed services
  • Participate actively in case conferences with BHCHP primary care team
  • Document all encounters appropriately

Qualifications/ Requirements

  • 2+ years of experience required
  • Bachelor’s degree required
  • Experience with and commitment to working with homeless adults (or a population with similar challenges and vulnerabilities, including those related to trauma, substance use/abuse, mental illness and criminal histories).
  • Enthusiastic about and skilled in working as part of a team
  • Flexible and able to set priorities and multi-task
  • Strong organizational skills
  • Strong interpersonal and communication skills and confidence
  • Able to exercise good judgment
  • Proactive in overcoming challenges and barriers
  • Background/experience in a health related organization or in navigating health care environments strongly preferred
  • High level of comfort with computer applications and electronic communication
  • Experience using a database to record client information and ongoing contact
  • Ability to communicate in Spanish a plus

Compensation and Benefits

We offer a competitive salary and extensive benefits including:

  • Medical and Dental Insurance
  • Employer paid Life, Short/Long Term Disability Insurance
  • Four weeks paid Vacation per year
  • Twelve paid Holidays per year
  • Twelve paid Sick Days per year
  • 403(b) Retirement Plan with Employer Match

How to Apply

Send resume and cover letter to Human Resources,

Please note: Applications without cover letters will not be considered.

Email:  hr@stfrancishouse.org
St. Francis House

39 Boylston Street
Boston, MA 02116

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.