St. Francis House is the largest day shelter in Massachusetts. Located in the heart of downtown Boston, we serve an average of 500 poor and homeless men and women each day, 365 days a year.


As a leader in the field of homeless services, St. Francis House is a strong, vibrant organization. Building on our strong foundation of basic and rehabilitative programs, St. Francis House will grow and deepen our impact by further developing our focus on recovery and our employment and housing programs. We will ensure that we are doing the very best we can for those we serve by continuing to build a data-driven, outcomes-oriented culture that emphasizes the importance of continuous learning and growth.   To achieve our vision, the agency is making significant investments in our staff across the agency. If you want to make an impact in the lives of others, we want to invest in you.  We are especially interested in candidates who can contribute to the diversity within our organization.

St. Francis House affirms its policy of providing equal opportunity for all applicants and employees regardless of their race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, pregnancy, veteran status, genetic information, or other legally protected status.


OUR BENEFITS

For each of our positions, we offer extensive benefits including:

  • Medical and Dental Insurance (Employer pays 90% of individual premiums and 80% of family premiums)
  • Four weeks paid Vacation per year
  • Thirteen paid Holidays per year
  • Twelve paid Sick Days per year
  • Employer paid Life, Short and Long Term Disability Insurance
  • 403(b) Retirement Savings Plan with 5% employer match

To Apply for any open opportunity with St. Francis House, please send and updated resume with a cover letter to:  careers@stfrancishouse.org.  Subject line of email must include the position you wish to be considered for.

Equal Employment Opportunity

Current Employment Opportunities:

Position Summary

The Campaign Director is responsible for the strategic direction and day-to-day planning, coordination and management of the St. Francis House comprehensive campaign.  The Campaign Director will help to set strategy and execute all aspects of the 5 year campaign.  The role entails working collaboratively with members of the St. Francis House development staff, Board members and campaign committees.

Essential Duties & Responsibilities

  • Work closely with the VP of Development and CEO to create the strategic plan for a successful 5 year campaign to raise $60,000,000
  • Create and manage the implementation plan for the Development staff and CEO.
  • Establish, manage and document the daily, weekly and monthly operations of the comprehensive campaign;

Education & Experience

Minimum of 5 – 7 years of demonstrated development leadership and execution of a campaign required.

Knowledge, Skills & Abilities

  • Work effectively with staff, volunteers and donors;
  • Results oriented and mission driven;
  • Attention to detail and ability to analyze fundraising and activities;
  • Plan, organize, influence and control campaign operations;
  • Knowledge of the Raiser’s Edge database;
  • Excellent communication skills;
  • Some evening and weekend work required.

EEO

To apply, send resume with cover letter to:  careers@stfrancishouse.org

Please put in Subject line: Campaign Director

 

Position Summary

The Senior Leadership Gifts Officer is a key member of a strong development team.   The Senior Leadership Gifts Officer is a self-starter who enjoys front-line relationship building.  The Senior Leadership Gifts Officer identifies, cultivates, solicits and stewards donors with capacity for annual gifts in the $5,000 to $24,999 range.

Essential Duties & Responsibilities

  • Speak to student/community/volunteer groups about St. Francis House, its mission, vision and impact.
  • Manage a portfolio of up to 250 leadership annual giving donors/prospects.  Conduct outreach to ensure that each donor in the SLGO portfolio receives at least two quality contacts each year.
  • Educate long term, consecutive annual fund donors about ways of giving to St. Francis House through a will, trust, retirement plan, etc.
  • Conduct prospect research and create individual approach strategies for the top 75 prospects in your portfolio.
  • Enter contact reports, next actions, intended ask amounts, etc. in Raiser’s Edge and analyze weekly reports to ensure timely follow-up with donors and prospects.
  • Create and implement moves management plans for managed prospects and track and report progress on a monthly basis.
  • Support the Director of the Annual Fund and collaborate with the Leadership Gifts Officer and other team members on projects to increase the number of new annual fund donors each year, retain and upgrade existing donors, and regain lapsed donors.

Education & Experience

  •  Three years related fundraising experience.
  • Knowledge of prospect research internet-based resources and databases
  • Familiarity with Microsoft Office, Word, Excel and PowerPoint, and Raisers Edge a plus
  • Proven track record in attention to detail and as a problem solver
  • Professional demeanor and strong writing and quality control skills
  • Proven ability to handle a multitude of tasks
  • Ability to work independently and as part of a team

EEO

To apply, send resume with cover letter to:  careers@stfrancishouse.org

Please put in Subject line:  SLGO

The Development Operations Officer will play a key role in managing the operational systems of the Development Department as well as proactively identifying and implementing creative and thoughtful strategies to support the fundraising functions across the department and the organization. The Development Operations Officer is responsible for the fundraising database with distinct and important responsibilities: 1) oversee gift entry and acknowledgments; 2) maintain Individual, foundation, and corporate records to ensure accuracy; 3) customize development and fundraising reports; 4) maintain a clean database; and 5) be responsible for the integrity and accuracy of data entry information in Raiser’s Edge.

The Development Operations Officer also works closely with the Finance team on monthly revenue reconciliations and provides support during the annual audit and fiscal budget preparation. Fundamentally, the Development Operations Officer must be willing to support the work, structure and systems for an effective and dynamic development department.

Essential Duties:

Systems and Database Management:  

  • Manage all aspects of Raiser’s Edge database including data integrity, updates and corrections. Develop effective and efficient systems to manage data connections and transfers between Raiser’s Edge and other systems.
  • Manages processing of all gifts via mail, credit card, online, and stock transfer.  Strategizes and manages implementation of data enrichment services, determining the best use of Raiser’s Edge features to accomplish the goals of AF.
  • Creates all queries, reports, lists needed by development staff as needed for mailings, events, board give/get, and moves management using best practices.
  • Analyze current RE and development operational practices and procedures and implement process improvement yearly.
  • Develop training tools and documents for staff (team of 15) on the proper use of the database and research tools and be available for 1:1 training, if required.
  • Manages vendor relationships to support development operations.

Gift Entry, Acknowledgments & Reconciliation:  

  • Oversees the entire gift processing and acknowledgement process using best practices.
  • Oversees the batching of all cash, checks, and credit card donations and ensures it reaches the Finance Department in a timely basis.
  • Creates timely and up to-date acknowledgement letters/tax receipts while checking for grammatical/typographical mistakes and knowledge of practical tax receipting protocol.
  • Manages the month-end process, troubleshooting and auditing data to ensure the smooth transfer of data to Finance as well as performing a monthly reconciliation report and review with fiscal team.
  • Generates pledge reminders and invoices.

Reporting and Other Functions:  

  • Develops reports and manages the regular distribution of data, including daily revenue report.
  • Works with Communications Department to support sharing of data and information cross donor platforms and CRM.
  • Creates custom “dashboards” for development staff which demonstrate revenue progress in real-time and manages tasks and actions.
  • Conduct regular research and written briefs on new and existing donors to determine wealth and inclination.
  • Manages the creation of all fundraising donation forms used for direct mail, events and fundraising campaigns.
  • Will work with Director of Annual Fund on projections for yearly revenue and expenditures budgets.
  • Manages the Development Assistant and Operations Able worker who serves as a key administrative resource for the departments gift processing and acknowledging process.
  • Occasionally work evenings or weekend special events.
  • Other duties as assigned

Education:

  • Bachelor’s degree (B.A.) from four–year College or university; or three-five years related experience and/or training; or equivalent combination of education and experience.
  • At least 3-4 years Raiser’s Edge experience or equivalent.
  • Proficiency in Microsoft Office.

 

Knowledge, Skills & Abilities:

  • Ability to multitask, prioritize, and work independently and as part of a team, in a deadline-driven environment.
  • Self-starter, ability to identify problems and propose solutions.
  • Strong organizational and project management skills and detail oriented.
  • Excellent written, verbal and inter-personal communication skills.
  • Ability to communicate through multiple levels of an organization.
  • Strong analytical and organizational skills
  • Adhere to agency code of conduct.
  • Possession of pleasant and collaborative style in the workplace including professional attitude, attention to detail, dependability and initiative
  • Someone who takes pride in managing database and is passionate about helping.
  • Comfort and experience with computers, including the use of email programs, web-based tools, common Microsoft Office applications (Outlook, Word, Excel), and database programs

EEO

 

St. Francis House is currently seeking diverse candidates for our Associate Director of Housing & Stabilization Services.

Guided by our overall mission, philosophy of care, and theory of change, the Associate Director of Housing & Stabilization Services develops, implements, and maintains the effective operations of all St. Francis House (SFH) housing and stabilization programs to ensure that formerly homeless individuals have the supports, connections, and basic skills they need to remain successfully housed and achieve overall stability with income and behavioral health.  The Associate Director of Housing & Stabilization Services is tasked with both ensuring stabilization services to residents in SFH housing properties as well as expanding services to guests housed outside our campus.

  • Works closely with the Director of Programs and Services to develop and establish a permanent housing program model that embeds best practices and is positioned for expansion.
  • Applies a Housing First approach in ensuring quality services and infuses stabilization team with tools such as harm reduction techniques, assertive engagement, and motivational interviewing.
  • Develops, leads, and manages a program model of service that is integrated with our other SFH programs and services, and reflects the three components of our Philosophy of Care: person-centered, recover-oriented, and trauma-informed.
  • Provides weekly supervision and ongoing support to direct reports in addressing immediate needs, meeting program goals and objectives, and managing staff.  Actively support their ongoing engagement and professional development and growth.
  • Oversees contracts and deliverables related to Next Step property management, housing subsidy programs, CSPECH, and others.
  • Acts as liaison with property management. Interact regularly with property managers to ensure full occupancy, facilitate resident selection and move-in, ensure quality housing operations, and address any resident issues.
  • Creates and manages a budget for housing stabilization services and monitor property management costs to ensure spending is within budget.
  • Maximizes the use of applicable revenue sources and think creatively about new sources.
  • Leads the effort to expand housing stabilization services beyond SFH owned properties and track ongoing work on new program initiatives.
  • Seeks opportunities to enhance stabilization services through collaboration with external resources.
  • Establishes and tracks goals and targets for the department that support outcomes identified in the SFH theory of change. Embrace the use of regular reports, staff feedback, and client feedback to ensure contract compliance and program quality and to identify areas of strength and those where growth is needed.
  • Maintains a knowledge base of key issues and resources related to assisting homeless adults in transitioning to and maintaining permanent housing and contribute insights and resources as needed.
  • Contributes to grant proposals by providing key data, statistics and other relevant information needed regarding housing stabilization.
  • Takes an active role on the SFH Operational Leadership Team and Program Leadership Teams contributing to the implementation of strategic projects and agency improvement.
  • Represents SFH on relevant committees such as the City of Boston Continuum of Care and City of Boston systemic planning initiatives as appropriate.

Education & Experience:

  • High School diploma or equivalent required.
  • Bachelor’s degree or Master’s degree in social work, social science, or related field preferred.
  • Three (3) years overseeing operations of relevant programs and services in low income environments.
  • Minimum of 5 years in program and staff management experience in the field of affordable housing and direct service programming as well as community or social service program development. Experience within the Boston Continuum of Care strongly preferred.
  • Experience providing direct services and supervision to staff providing direct services to people with one or more of the following characteristics:  homeless, living with substance use disorder and/or mental illness, and/or have histories of criminal activity and incarceration.
  • Lived experience of homelessness and/or recovery a plus.

Other Requirements:

  • Exceptional collaboration, communication, team-building skills and diplomacy.
  • Ability to manage complex situations with patience, pacing, and consistency.
  • Comfort and experience with computers including Microsoft Office applications (Outlook, Word, Excel), and database programs.

EEO

Resume and Cover Letter required.

To apply, send resume with cover letter to:  careers@stfrancishouse.org

Please put in Subject line: Associate Director of Housing & Stabilization Services

Resource Center Coordinator

Position Summary

The Resource Center area is a general support and waiting area which often serves as a hub from where guests receive a variety of information and access to services. Staff and volunteers facilitate the flow of guests, direct guests to appropriate service locations in the building, and provide access to showers and hygiene products, phones and computers. Reporting to the Guest Services Manager, the Resource Center Coordinator is responsible overseeing all activities generated through the resource desk, delivery of quality service, ordering and inventory management, staffing the Resource Desk, and training and supporting volunteers.

Essential Duties & Responsibilities:

  • Ensures a welcoming and engaging environment where guests can access information and resources.
  • Develops positive and trusting relationships with guests while maintaining a sense of calm authority in the space. Models respect for self and others and exhibits thoughtful, professional behavior in the milieu.
  • Maintains and manages lists of first-come/first-serve service access to the following: guest assessment and membership cards, triage case management, showers, phones and the computer room.
  • Plans ahead and acts proactively to ensure that the space is appropriately staffed at all times.
  • Maintains ongoing communication with community engagement & safety staff to ensure seamless flow of guests throughout milieu and service areas across the first three floors of the building.
  • Works collaboratively with the Manager of Guest Services to plan and schedule guest-directed services provided by outside agency representatives.
  • Plans and schedules group engagement opportunities, including informational and educational sessions and other events of interest and value.
  • Works closely with the Volunteer Coordinator to identify and place volunteers in the Resource Center.
  • Trains, supervises and supports volunteers and interns within the space and provides feedback and guidance to them in working with guests.
  • Orders and tracks supplies for the Resource Center.
  • Highlights needs and opportunities related to the physical environment (facilities) and technological needs (computers, ID printing equipment, phones, etc. Reports issues and concerns promptly to appropriate person/department.
  • Ensures that the guest database system is used accurately and effectively to track and record guest activity and service delivery.
  • Maintains policies and protocols as they apply to the Resource Desk and Resource Center space, consistent with goals and practices within the larger Day Shelter environments. Ensures that practices are consistent across staff and volunteers.

 Education & Experience:

  • Minimum of an Associate’s Degree in Human Services with one to three years of successful experience delivering direct services to vulnerable, high-need individuals who present with multiple challenges.
  • Experience with client databases/HMIS preferred.
  • Experience providing support to individuals with mental illness and/or substance abuse preferred.
  • Lived experience of homelessness and/or recovery a plus.

Bilingual (English/Spanish) strongly preferred.

EEO

To apply, please send resume to:  careers@stfrancishouse.org

 

Title:  Janitor

Salary: $15.69 per hour

The primary purpose of the Janitor is to maintain assigned areas in a clean, sanitary, safe, orderly, attractive manner in accordance with established procedures, OSHA guidelines and as directed by the supervisor.  The Janitor is responsible for maintaining the highest degree of cleanliness and sanitation at all times.

Essential Duties & Responsibilities: 

  • Receives and follows cleaning schedule/instructions from your supervisor and/ or as outlined in our established housekeeping policies and procedures.
  • Cleans, washes, polishes and sanitizes furnishings, fixtures, ledges, room heating/cooling units, windows/mirrors in common areas, bathrooms and entrance/exits, etc.
  • Disposes of waste/trash into proper containers and relines trash receptacle with plastic liners.
  • Reports all unsafe/hazardous conditions, defective equipment, etc., to your supervisor.
  • Assures that the building(s) is/are maintained in a clean, safe and orderly manner for Guest, staff and visitor comfort and convenience.
  • Properly uses and stores all equipment and supplies.

Education & Experience: 

  • High School diploma or equivalent required.
  • MA Driver’s license with a good driving record.
  • Experience with using basic janitorial equipment such as carpet cleaning machines, floor buffers, vacuums.
  • Comfort and experience with computers, including the use of email programs.

Physical Requirements:

  • Ability to stand for prolonged periods of time and lift and/or move up to 50 pounds.
  • Constantly moving about inside the office, multi floor – level building, other SFH locations and/or community locations.

 

Schedule – primarily between the hours of 8am-4pm, Monday through Friday, including holidays with occasional weekends as needed.

EEO

To apply, send resume: careers@stfrancishouse.org

WOMEN’S CENTER COORDINATOR – Care Coordinator

 

Schedule:  Flexible schedule working up to 40 hours regular, occasional overtime.  Center operating hours are Monday through Sunday, between the hours of 7:00 am -3:00 pm.   Additional flexibility in schedule will be required for special events, trainings and other needs of agency.

 

Due to uniqueness of Center – must be female.

Bilingual (English/Spanish) strongly preferred.

EEO

 

SUMMARY:

The Women’s Center Coordinator – Case Coordinator works collaboratively with the Women’s Center-Activity & Group Facilitator in planning and overseeing the operations and services delivered as part of the Carolyn Conner’s Women’s Center, a dedicated day shelter space for female guests of St. Francis House.  The Case Coordinator is responsible for providing direct care management services, such as individual assessments, intakes, crisis intervention, ongoing support, counseling, and other case management services as needed.

ESSENTIAL DUTIES & Responsibilities:

  • Develops positive and trusting relationships with guests while maintaining a sense of calm authority in the space. Models respect for self and others and exhibits thoughtful, professional behavior in the milieu.
  • Provides appropriate linkages, referrals, coordination and follow-up for female guests to services and supports, including referrals and linkages to long term services and supports.
  • Works closely with SFH external community and internal resources in coordinating services.
  • Facilitates access to navigate federal, state and community entitlement programs and benefits. Supports guests with applications and assists with follow-up as appropriate.
  • Collaborates with Guests Services Manager and co-coordinator on developing and maintaining a budget, ordering and distributing donations and supplies for the Women’s Center.
  • Provides current and appropriate general health and wellness education throughout interaction with guests as well as teaching self-advocacy skills.
  • Provides input into the development and implementation of community programs.
  • Provides verbal and written guidance to staff and volunteers. Educating staff on unique service needs of women (sexual assault, domestic violence, trauma, etc.).
  • Serves as a positive role model following program and agency guidelines for professional behavior and dress.
  • Consistently maintains professional, legal boundaries and ethical standards (Agency, Federal and State).
  • Co-coordinates and plans, events such as annual Women’s Day, and health and wellness recreational activities including co-leading the planning committee, recruiting volunteers and donors, managing logistics, etc.

 

EDUCATION:

  • High School Diploma or equivalent with a minimum of three (3) years providing direct service work to people experiencing homelessness or similar population.
  • Experience in creating, developing and leading clinically-appropriate group activities and workshops.
  • Able to diffuse conflicts and disagreements, then find workable solutions.
  • Experience in locating and connecting with resources and support services.
  • Experience planning and executing events (short term and annually).
  • Lived experience of homelessness and/or recovery a plus.
  • Experience and comfort with computers, including web-based tools, common Microsoft Office applications (Outlook, Word, Excel), required.
  • Knowledge of database programs- such as HMIS (ETO) a plus.

KNOWLEDGE, SKILLS & ABILITIES:

  • Demonstrated ability to make connections and build relationships with people from a diverse and challenging background.
  • Excellent communication skills both verbally and written.
  • Demonstrated ability to be flexible, adaptable, team-orientation, collaborative, and calm under pressure.
  • Knowledge of community resources and counseling/social work practices with at-risk populations.

 

Schedule:  Flexible schedule working up to 40 hours regular, occasional overtime.  Center operating hours are Monday through Sunday, between the hours of 7:00 am -3:00 pm.   Additional flexibility in schedule will be required for special events, trainings and other needs of agency.

Due to uniqueness of Center – must be female.

Bilingual (English/Spanish) strongly preferred.

EEO

 

To apply, send resume and cover letter to:  careers@stfrancishouse.org.  Cover letter must include how you could make an impact in working with our guests.  Inquiries without a cover letter and resume will not be reviewed.

Substance Use Disorder Clinician

 

EEO

Must be licensed:  LicSW (preferred) or LMHC

To apply submit cover letter and resume to:  careers@stfrancishouse.org.  Inquires without cover letter and resume will not be reviewed.

 

SUMMARY:

The Clinician’s role is to provide low-barrier, “on-demand” and ongoing individual and group substance use disorder treatment for SUD among SFH guests.  An important part of this work will be to work with staff and be present in milieu spaces where guests gather, to engage and connect with people and encourage them to participate in treatment services.  Doing so will require the Clinician to be highly engaging, flexible, and apply experience and insights from traditional treatment models to a less traditional setting.  The Clinician also will be a key participant in the agency’s plan to embed an intensive outpatient treatment program into our menu of SUD-related services that currently include harm reduction for those who are still actively using and peer-based recovery support for individuals in recovery.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Ensure a highly responsive model of care that welcomes people into treatment “on demand” with limited barriers to access
  • Actively conduct in-reach and engagement in our milieu spaces throughout the building to facilitate guest access to treatment
  • Use evidence-based techniques to provide short and long-term individual and group therapy, and clinical case management
  • Work closely with our Harm Reduction Specialist and staff from our new Recovery Support Center, to identify and support people who are seeking treatment for their substance use disorder.
  • Work within a holistic care model, collaborating closely with other clinicians, psychiatrists, physicians, case managers, and support staff.
  • Conduct and document intakes and maintain clinical notes
  • Work closely with the behavioral health and medical team at our partner Boston Healthcare for the Homeless, including the OBAT team.
  • Offer clinical insight and expertise into the development of an SUD treatment program model in pursuit of licensure.

EDUCATION & EXPERIENCE:

  • Licensed social worker (LICSW) preferred or licensed mental health counselor (LMHC)
  • 5 years of experience of providing SUD treatment utilizing evidenced based treatment models including CBT and group curriculum.
  • Experience with providing supervision.
  • Experience providing treatment to people who have lived in extreme poverty and have co-occurring disorders
  • Experience with highly vulnerable, high-barrier individuals and awareness of issues common to those who are experiencing homelessness.
  • Experience developing treatment programs, including writing policies and procedures

KNOWLEDGE, SKILLS & ABILITIES:

  • Genuine enthusiasm for being present in the day shelter environment to engage people in treatment, particularly those who may be hard to reach.
  • Desire to actively participate in designing and implementing ways to adapt traditional treatment models to the unique needs of the people St. Francis House serves.
  • Experience providing individual and group therapy using best practices applicable to a high-barrier population experiencing homelessness.
  • Commitment to and support of harm reduction as part of the continuum of treatment
  • Welcoming of the use of peers and enthusiastic about integrating peers, including Recovery Coaches, into treatment teams.
  • Experience and knowledge of Boston-based treatment providers and community resources
  • Excellent verbal and written communication skills and coordination skills
  • Flexibility, adaptability, team-orientation, and the ability to take situations in stride.
  • Strong organizational and critical thinking skills
  • Proven ability to manage challenging situations with compassion, professionalism, and conviction.

Bilingual in English/Spanish preferred

Must be licensed:  LicSW (preferred) or LMHC

EEO

To apply submit cover letter and resume to:  careers@stfrancishouse.org.  Inquires without cover letter and resume will not be reviewed.

 

 

Workforce Development Manager

The Workforce Development Manager sets the tone and oversees the day to day operations of the department, providing active oversight of an integrated program model designed to help people experiencing homelessness to secure employment and maximize income. In supervising and supporting multiple departmental programs, the Manager implements a holistic, person-centered, and recovery-oriented service-delivery that reflects the important intersection between housing and income stability.  They align services to meet departmental goals and participant needs, and ensure the department is successful in helping individuals to secure and maintain income and permanently exit homelessness.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Maintains a primary focus on ensuring that program delivery consistently meets the diverse and sometimes complex needs of people experiencing homelessness, who have a range of levels of readiness to prepare for and achieve employment.
  • Takes a team-based service delivery approach, supervising and coaching staff who provide a range of individualized and classroom-based employment readiness, wellness and life skills, and career planning and placement services designed to assess and address individuals’ income needs and pathways out of homelessness.
  • Implements, communicates and manages individual and team priorities, performance goals, and objectives to ensure successful completion of established outcomes.
  • Coordinates with Human Resources and WFD leadership team members in the recruitment, selection, staffing process and identifies professional development and training opportunities to support ongoing staff professional growth and overall retention.
  • Ensures consistency and integrity in service delivery–across all intra- departmental program components and within St. Francis House, guided by the larger citywide efforts to end people’s experience of homelessness.
  • Maintains strong working relationships with other Continuum of Care providers to promote and integrate employment services as part of a housing pathways plan, and to effectively serve shared clients.
  • Identifies and recommend process improvements that improve program quality and effectiveness.
  • Provides direct guidance to staff to ensure adherence to contract requirements, agency goals and the department policies, procedures and practices.
  • Monitors program compliance with contract requirements, including participant eligibility, scope of services, documentation/record keeping.
  • Collaborates closely with Learning & Evaluation Coordinator to review monthly reports and discuss strategies to improve data collection systems.

EDUCATION & EXPERIENCE:

  • Minimum requirements: High School Diploma or equivalent required with a minimum of five years progressive experience in a supervisory/managerial role.
  • Minimum of two (2) years of experience working directly with people experiencing homelessness required.
  • Minimum of 2 years of experience in a role that incorporates key workforce development elements, such as employment readiness, job training, career development, and/or job placement.
  • Lived experience of homelessness and/or recovery a plus.

 

KNOWLEDGE, SKILLS & ABIILTIES:

  • Able to apply an understanding of the overall and day-to day barriers faced by individuals experiencing homelessness
  • Believes and reinforces that everyone- participants and employees have value, assets and strengths that can be uncovered and developed.
  • Proven ability to comfortably and confidently lead a team of staff with diverse backgrounds and skill sets.
  • Proven ability to successfully motivate staff to deliver high quality services, achieve consistent progress, manage change, and accomplish goals.
  • Experiences in setting clear objectives, monitoring progress and results, and delivering timely and objective feedback.

EEO

To apply, submit up-to-date  resume and cover letter to:  careers@stfrancishouse.org.  Interest without cover letter will not be considered.

 

Employer Relations Specialist

The Employer Relations Specialist proactively promotes the workforce development/job readiness programming and markets job seekers to the larger world of work.  In doing so, the Employer Relations Specialist fulfills the departmental strategy to develop pipelines for competitive jobs and careers for program participants by acting as the Access Point liaison to the One Stop Career Center system (MassHire) as well as by advocating for job seekers and developing good working relationships directly with local employers/hiring managers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Acts as liaison to the MassHire system, fostering strong collaboration with other Boston –based MassHire providers and promoting MassHire’s services and programs to staff and participants.
  • Engages with hiring managers, HR departments and MassHire Business Accounts Managers to market departmental services and increase employment opportunities for participant job seekers.
  • Maintains a data bank of information on local employers inclined to offer job opportunities to job seekers with extreme barriers to employment.
  • Solicits employer feedback and insights to report back and inform departmental discussions about how to most effectively prepare participants for employment and career advancement.
  • Keeps staff and participants up to date about job and industry opportunities.
  • Identifies and promotes pipelines into jobs with specific employers.
  • Facilitates access to career fairs, recruitment fairs and workshops at MassHire and in local area.
  • Coordinates WIOA Individual Services and Individual Training Accounts for eligible participants.
  • Educates employers about federal bonding and tax credit programs.

EDUCATION & EXPERIENCE:

  • Minimum requirements: High school Diploma or equivalent required with a minimum 5 years successful professional experience in employment/ job development/job training services.
  • Minimum of 1 year experience working with people who have experienced homelessness.
  • Lived experience of homelessness and/or recovery a plus.

 KNOWLEDGE, SKILLS & ABIILTIES:

  • Enthusiastic commitment to championing the value of hiring individuals who experience homelessness and have traditional barriers to employment.
  • Proven ability to initiate and maintain employer relationships, engage stakeholders, and develop professional and trusting relationships.
  • Knowledge of key issues and resources in workforce development related to low-income adult populations with barriers to employment.
  • Knowledge of essential job search skills and career pathways planning processes
  • Proven ability to gather and compile information and data for reporting and presentations as needed.
  • Basic understanding of MassHire Career Center system and services.

 Schedule – Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:30-4:30pm.  Some extended evening and weekend hours may be necessary at times, and would be announced and scheduled in advance.

EEO

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.  Interest without cover letter may not be considered.

 

Employment Coach

 The Employment Coach proactively engages individuals experiencing homelessness with the goal of providing employment services as part of an overall strategy for securing and sustaining permanent housing.  The Employment Coach conducts assessments and works collaboratively and holistically with individuals to help them recognize and enhance their personal strengths, address their barriers, and develop the skills needed to identify, secure, and maintain employment that meets their interests and career goals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Engages individuals experiencing homelessness, promotes earned income opportunities, and provides employment services or connects them to other services within workforce development department, including MassHire referral, as a way to increase income stability and exiting homelessness.
  • Works collaboratively with guests on caseload to create individualized employment plans with identifiable wraparound resources to support participants’ achievement of income stability.
  • Provides coaching in effective job search techniques,  including skillfully developing resumes and cover letters portraying each individual’s work experience, knowledge, skills and abilities
  • Assists participants to identify employment opportunities and provide job placement assistance.
  • Conducts housing pathways assessments to align income maximization needs with the individual’s identified housing pathway and support individuals to making progress on that housing pathway.
  • Provides guidance that helps participants identify behaviors that may create barriers to getting or advancing in a job and provides direct support or referrals to resources to address identified barriers.
  • Ensures that participants have a realistic and supportive plan in place for a smooth transition to employment.
  • Meets with participants in a variety of different settings such as SFH, virtually/electronically, other shelter or community sites.

EDUCATION & EXPERIENCE:

  • Minimum requirements: High School Diploma or equivalent required with a minimum of 2 years of experience in providing employment, career counseling, job training or other workforce development related services.
  • Minimum of 1 year experience working directly with people experiencing homelessness.
  • Minimum of 1 year experience in providing case management services.
  • Lived experience of homelessness and/or recovery a plus.

 KNOWLEDGE, SKILLS & ABIILTIES:

  • Desire to take a holistic approach to employment coaching and counseling, working within a non-traditional homeless services setting.
  • Proactive, enthusiastic and patient approaches to helping people make changes in their lives.
  • Knowledge of essential job search methods and career coaching principles and practices.
  • Ability to recognize individual’s strengths and barriers, and develop holistic plans to promote overall stability in personal and career growth.
  • Ability to comfortably deliver customized and comprehensive employment and support services to a diverse population of individuals with a wide range of personal experiences, and competencies.
  • Proven ability to engage and support vulnerable individuals as well as motivate and guide them towards planning for and fulfilling short and long-term goals.

Schedule – Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:30-4:30pm.  Some extended evening and weekend hours may be necessary at times, and would be announced and scheduled in advance.

EEO

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.  Interest without cover letter may not be considered.

 

Employment Readiness Instructor

The Employment Readiness Instructor creates a supportive recovery-oriented classroom learning environment and acts as a “life skills coach” for adults who are seeking pathways into stable employment and out of homelessness.  The holistic job and career readiness curriculum, built on the successful Moving Ahead Program curriculum, requires that the Instructor be able to effectively communicate a range of concepts, conduct assessments, generate discussions and provide employment readiness, job search, and foundational skill-based instruction that will prepare people for success in the workplace.  Instructors work as a team, rotating through different classes and workshops on a scheduled basis and providing backup support as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Teaches a holistic life skills and employment readiness curriculum within a range of instructional programs and formats, including the 14-week Moving Ahead Program, the 2 -week Accelerated Program, orientation workshops, drop-in skills workshops, and other programs as designed.
  • Works as an active and engaged team member, communicating openly and effectively with colleagues to ensure continuity of instruction across classes, programs and formats.
  • Effectively manages the classroom dynamics and fosters learning among adult learners with diverse abilities and needs, including many who have struggled to succeed in formal learning environments in the past.
  • Leads students through personal assessments and questionnaires to help them identify their skill levels and growth areas and shape their learning and employment goals.
  • Teaches effective job search practices (resumes, job inquiries, cover letters, interviewing skills) and provide job search support to facilitate placement and transition to the workplace.
  • Teaches digital literacy and basic computer proficiency skills including navigating the internet, email, Microsoft Office products, and using social media in a job search
  • Teaches basic foundational skills like reading, writing, mathematics required for success in the workplace
  • Embeds wellness and recovery concepts into lessons including: self-exploration, employment readiness, and effectively managing stresses in the workplace.
  • Guides students through practicing how to talk about their strengths and experiences and present themselves confidently to others, in interviews, when networking, and in the workplace.
  • Conducts orientations that provide information on various programs offered in the WFD department, including program curricula (MAP and AP) and orientation into MassHire services.
  • Provides a defined class cohort of students (“homeroom”) with individual case management support to coordinate services and proactively address any barriers to program completion and successful job placement and retention.
  • Participates in the development, adaptation, and instructions of the module-based job readiness and employment-focused curriculum.

 EDUCATION & EXPERIENCE:

  • Minimum Requirements: High School Diploma or equivalent with a minimum 2 years in a teaching/instructional role.
  • Minimum of 1 year experience working with people who have experienced homelessness.
  • Minimum of 1 year experience providing employment, career counseling, job training and/or other workforce development related services.
  • Lived experience of homelessness and/or recovery a plus.

 KNOWLEDGE, SKILLS & ABIILTIES:

  • Able to apply an understanding of the barriers individuals who are homeless typically face when transitioning to employment and workplace environments.
  • Believe that everyone has value, assets and strengths that can be uncovered and developed
  • Knowledge of employment readiness practices and tools, including strengths, skills, and work values assessments, computer and fundamental workplace skills, identifying career paths, managing personal and interpersonal stressors on the job, and conducting job searches.
  • Ability to successfully engage a group of diverse adult learners with a range of experiences in classrooms/structured group learning settings.
  • Experience working within a team where individuals communicate regularly and openly share ideas and approaches.
  • Proven ability to address challenges using compassion and sound judgment within the goals and culture of the department.
  • Proven ability to engage and support vulnerable individuals as well as motivate and guide them toward planning for and fulfilling short and long-term goals.
  • Commitment to delivering classroom instruction in a way that is inclusive of the diversity and varied life experiences of the participants.
  • Ability to work one-on-one with individuals to work through a range of barriers to employment.

Schedule – Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:30-4:30pm.  Some extended evening and weekend hours may be necessary at times, and would be announced and scheduled in advance.

EEO

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.  Interest without cover letter may not be considered.

 

Employment and Income Pathways Supervisor

The Employment and Income Pathways Supervisor supports the overall operations of income maximization services including assessments, case management, employment coaching and benefit applications as a means to increase income and housing stability. They act as a supervisor as well as a colleague, leading and working alongside a team of Employment Coaches and Asset Development Specialists to deliver services that both recognize and meet the holistic needs of individuals experiencing homelessness.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Supervisory Responsibilities

  • Creates, models, and coaches staff in effective client outreach strategies that will engage individuals who may be ambivalent about seeking housing and/or income growth services.
  • Monitors service delivery and staff activities to ensure timely completion of housing pathways assessments and assures progress towards employment and income growth.
  • Monitors client assignments and staff workloads so they are appropriately balanced across all team members.
  • Maintains open communication and strong working relationships with other SFH departments, collaborating shelters, and other service providers.
  • Meets with individual staff on a weekly basis to review progress toward participant and departmental goals, review work successes, provide support, trouble-shoot challenges, and coach as needed.
  • Monitors service delivery and performance to ensure measurable client progress and adherence to contract requirements, departmental goals, and/or agency-wide outcomes.
  • Assists in recruiting, hiring and training new staff and identify professional development and training opportunities to support ongoing staff growth.

 Direct Care

  • Engages individuals who are homeless and promotes and connects them to appropriate departmental services, including MassHire.
  • Conducts housing pathways assessments to align income maximization needs with the individual’s identified housing pathway and support individuals to making progress on that housing pathway.
  • Works collaboratively with guests on a caseload to create individualized employment plans and insures that they have the wraparound services and resources they need to achieve their goals.
  • Coaches participants in effective job search techniques, including skillfully developing resumes and cover letters portraying each individual’s work experience, knowledge, skills and abilities.
  • Assists participants to identify employment opportunities and provide job placement assistance.
  • Provides guidance that helps participants identify and address behaviors that may create barriers to getting or advancing in a job.
  • Ensures that participants have a realistic and supportive plan in place for a smooth transition to employment.
  • Meets with participants in the office (in person, by phone or virtually) as well as in the St. Francis House day shelter, other Boston shelter sites, and/or other community settings as needed.

 EDUCATION & EXPERIENCE:

  • Minimum Requirements: High School Diploma or equivalent with a minimum of minimum of 3 years of experience in providing case management services. Minimum of 2 years in a project or group team leadership role or a supervisory role.
  • Minimum of 1 year experience working directly with people experiencing homelessness.
  • Minimum of 1 year experience providing employment, career counseling, job training and/or other workforce development related services.
  • Lived experience of homelessness and/or recovery a plus.

 KNOWLEDGE, SKILLS & ABIILTIES:

  • Able to apply an understanding of the overall and day-to day barriers faced by individuals experiencing homelessness.
  • Believe that everyone has value, assets and strengths that can be uncovered and developed.
  • Ability to comfortably lead and personally deliver holistic customized and comprehensive employment and support services to individuals with a wide range of personal experiences, competencies and racial/ethnic/cultural backgrounds.
  • Effective at working collaboratively with others while simultaneously motivating them to reach common goals and objectives.
  • Successful experience with tracking service delivery and leading staff as a role-model, coach and guide toward achieving goals.
  • Demonstrated ability to establish and communicate priorities, implement plans, and meet deadlines.
  • Able to be flexible and adaptable as systems, workflows and targets change—and able to productively support team members through change.
  • Knowledge of essential job search methods and career coaching principles and practices.
  • Proven ability to engage and support vulnerable individuals as well as motivate and guide them toward planning for and fulfilling short and long-term goals.
  • Proficiency in Microsoft Office Suite products (outlook, word, excel, power point) and comfort using a client database.
  • Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.

Schedule – Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:30-4:30pm.  Some extended evening and weekend hours may be necessary at times, and would be announced and scheduled in advance.

EEO

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.  Interest without cover letter may not be considered.

 

Instructional Team Supervisor  

The Instructional Team Supervisor oversees the day-to-day operations and scheduling of all group-based instruction in the department, including the successful Moving Ahead Program, and other classroom-based programs and workshops designed to meet the needs of people who are homeless or vulnerable to homelessness.  The Instructional Team Supervisor acts as both a supervisor and a fellow Instructor, supporting and teaching employment readiness, life skills, and job search strategies to adult students with a range of barriers who are seeking employment and overall housing and income stability.  The Instructional Team Supervisor r ensures that a strong core curriculum and strengths-based approach to career exploration, job placement and job retention underpin all department teaching, and that the team’s work is organized, cohesive and holistic in its delivery.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Supervisory Responsibilities

  • Provides day-to-day, individual and group supervision and leadership to a team of Instructors, ensuring that the curriculum retains its integrity and consistency and that the day-to-day operations of all instruction formats run smoothly and effectively.
  • Creates and maintains all instruction schedules related to start dates for new student cohorts and ongoing teaching schedules across classes and formats, aligning Instructor’s skills and capacities for maximum success.
  • Serves as a role model for effective classroom management that fosters learning among adult learners with diverse abilities and needs, including many who have struggled to succeed in formal learning environments in the past.
  • Ensures that all teaching efforts embed wellness and recovery concepts to reflect the needs of students as well as overall department and agency methods and goals.
  • Illustrates and guides Instructors in successful job search support methods to facilitate students’ placement and transition to the workplace.
  • Illustrates successful ways to engage students in developing positive self-concepts and social connections, including how to present themselves positively to others in interviews, when networking, and in the workplace.
  • Provides side-by-side support to team members in times of challenge and/or crisis, intervening as needed.
  • Meet with individual staff on a weekly basis to review progress toward participant and departmental goals, review work successes, provide support, trouble-shoot challenges, and coach as needed.
  • Monitors service delivery and performance to ensure measurable client progress and adherence to contract requirements, departmental goals, and/or agency-wide outcomes.
  • Works closely with the Department Manager to review student and Instructor feedback and explore new instructional topics, concepts, and approaches that could lead to improvement.

 Teaching Responsibilities

  • Teaches a range of topics designed to prepare individuals for employment, including effective job search practices (resumes, job inquiries, cover letters, interviewing skills), digital literacy and computer proficiency, fundamental skills (math reading, writing, communication), life skills (successful employee behaviors, managing workplace stress, teamwork) and wellness (self-care, self-image, recovery).
  • Teaches on a scheduled basis (estimated 12 hours/week) as well as when needed, across all instructional programs and formats (14-week Moving Ahead Program, 2 -week Accelerated Program, orientation workshops, drop-in skills workshops, and other programs as designed).
  • Leads students through personal assessments and questionnaires that help them identify their skill levels and growth areas and shape their learning and employment goals

 EDUCATION & EXPERIENCE:

  • Minimum requirements: High school Diploma or equivalent required with a minimum 3 years in a teaching/instructional role.  Minimum 2 years in a project or group team leadership role or a supervisory role.
  • Minimum of 1 year experience working with people who have experienced homelessness.
  • Minimum of 1 year experience providing employment, career counseling, job training and/or other workforce development related services.
  • Lived experience of homelessness and/or recovery a plus.

 KNOWLEDGE, SKILLS & ABIILTIES:

  • Must know and understand understanding of the barriers that individuals who are homeless typically face when transitioning to employment and workplace environments
  • Demonstrated ability in developing people from diverse background who are experiencing homelessness or vulnerable to homelessness.
  • Knowledge of employment readiness practices and tools, including strengths, skills, and work values assessments, computer and fundamental workplace skills, identifying career paths, managing personal and interpersonal stressors on the job, and conducting job searches.
  • Demonstrated ability to establish and communicate priorities, implement plans, and meet deadlines
  • Successful experience with tracking service delivery and leading staff as a role-model, coach and guide toward achieving goals
  • Effective at working collaboratively with others while simultaneously motivating them to reach common goals and objectives
  • Ability to comfortably and confidently lead a well-functioning team where communication is smooth and effective, and where team members respect and support each other.
  • Proven ability to address challenges using compassion and sound judgment within the goals and culture of the department
  • Proven ability to engage and support vulnerable individuals as well as motivate and guide them toward planning for and fulfilling short and long-term goals
  • Commitment to delivering classroom instruction in a way that is inclusive of different racial and ethnic backgrounds, gender expressions and other personal life experiences
  • Excellent organizational and time management skills, and experience managing schedules

Schedule – Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:30-4:30pm.  Some extended evening and weekend hours may be necessary at times, and would be announced and scheduled in advance.

EEO

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.  Interest without cover letter may not be considered.

 

     Housing Navigator

The Housing Navigator serves as a key member of the Rapid Employment and Housing Assistance Program (REHAP) at St. Francis House Day Shelter. REHAP is designed to serve individuals with less than 270 days homeless and those with longer lengths of stay facing additional barriers which may limit housing priority status. Through REHAP, individuals with demonstrated ability to sustain permanent housing will be eligible to receive temporary financial assistance such as: short-term rental subsidies, first/last month’s rent, security deposit, utility arrears, moving expenses, etc.

The Housing Navigator works with individuals that are experiencing homeless.   The Housing Navigator works collaboratively with other departments to identify traditional and non-traditional housing opportunities for individuals served within REHAP.  The Housing Navigator is resilient and resourceful in advocating for guests, building relationships with government and community housing agencies and navigating the housing subsidy programs and process.

 ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provides individualized support by helping each guest develop a plan to address their barriers, increase their income and maintain and sustain permanent housing.
  • Networks and collaborates with area housing resources and maintain a presence at community housing resource meetings.
  • Builds strong relationships with community partners to broaden housing search opportunities.
  • Maintains a relationship with existing property managers/owners and establish new relationships with those willing to house REHAP clients.
  • Establishes updates, maintains and communicates a list of available housing opportunities on a regular basis.
  • Assists guests, in partnership with the case manager, in their search for housing, filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.
  • Works collaboratively with case managers to allocate REHAP funds for clients.
  • Hosts workshops for guests on topics such as such as roommate share, weekly rentals, or sober housing.
  • Mediates with landlords, obtains utilities and makes moving arrangements when necessary.
  • Maintains timely and accurate documentation within the HMIS client database system. Prepares related reports including but not limited to: outcomes, successes, etc.;

EDUCATION & EXPERIENCE:

Required:

  • High School Diploma or equivalency
  • Experience in a social services setting with working knowledge of coordinated care planning/ case management service delivery.

Preferred:

  • Knowledge of housing resources, subsidy programs, and the Continuum of Care for homeless persons in Boston.
  • Experience working with homeless individual.
  • Lived experience with homelessness and/or recovery a plus.
  • Experience working with landlords and property management a plus.

 KNOWLEDGE, SKILLS & ABILITIES:

  • Passion for ending homelessness.
  • Ability to maintain a non-judgmental attitude and positive regards when working with individuals experiencing homelessness.
  • A “whatever it takes” attitude when working with challenging individuals.
  • Must be proficient in the following computer applications–Microsoft Word, Excel and Outlook
  • Creative problem-solving skills.
  • Ability to work independently and effectively within a team setting.
  • Strong communication and advocacy skills; both verbal and writing.
  • Familiarity with the homeless population and desire to work with vulnerable populations.

 

Schedule – Monday through Friday 7:00 am – 3:00 pm or 7:30 am – 3:30 pm.

EEO

Bilingual (English and Spanish) preferred.

To apply, submit up-to-date resume and cover letter to:  careers@stfrancishouse.org.  Interest without cover letter may not be considered.

 

Expressive  Art Therapist

The Expressive Art Therapist is responsible for overseeing the therapeutic application of art to help people heal and develop.  The Expressive Art Therapist fosters a therapeutic environment for self expression, and coordinating art therapy workshops and groups both in the art studio and in milieu spaces of the day shelter.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Organizes expressive art activities for recreation, and incorporating engaging and expressive activities to help guests cope with life changes, trauma and other challenges.
  • Provides individual and group expressive therapy interventions
  • Participates in clinical supervision with manager of Clinical and Recovery Services.
  • Coordinates care for guests and collaborates with interdisciplinary team of providers on site focused on behavioral health, income, and housing recovery.
  • Creates and facilitates therapeutic art workshops with groups or individuals.
  • Maintains a safe, welcoming and inspiring art studio for the guests’ use, well stocked with a variety of enticing art supplies.
  • Acts as role model for healthy, adaptable behaviors and interactions (communication skills, coping skills and problem solving).
  • Assists guests in exploring new ways of thinking and being to provide a means for self-expression.

 EDUCATION & EXPERIENCE:

  • Master’s degree in Expressive Therapy, Social Work, or related field.
  • Experience and understanding of the visual arts such as sculpture, painting, drawing and others.
  • Experience working with and guiding others in a therapeutic setting, through the creative process.
  • Experience with highly vulnerable, high-barrier individuals and awareness of issues common to those who are experiencing homelessness.
  • Experience with a population with co-occurring- substance abuse and mental health.
  • Experience working with homeless adults and/or in a homeless services environment preferred.
  • Experience with trauma-informed, recovery-focused, person-centered models of care.
  • Experience and comfort working with a client database system/s, and the commitment to recording assessments, service plans, and client contacts regularly and consistently.  Familiarity with web-based tools, common Microsoft Office applications (Outlook, Word, Excel), required database system a plus.
  • Successful experience working with professionals from different racial, ethnic, cultural, and/or socio-economic backgrounds.
  • Lived experience of homelessness and/or recovery a plus.

 KNOWLEDGE, SKILLS & ABIILTIES:

  • Eagerness to creatively engage our homeless guests, and enjoy the challenge of utilizing a variety of therapeutic modalities.
  • Excellent assessment, treatment and documentation skills, and the ability to use them in a supportive, collaborative and compassionate environment.
  • Skilled in group learning techniques, in problem solving, conflict resolution, team building, planning and organizing.
  • Demonstrated ability to be flexible, adaptable, team-orientation, collaborative and calm under pressure.
  • Ability to maintain confidentiality and understand a “need to know” model.
  • Demonstrated ability to make connections and build relationships with people from diverse and challenging backgrounds.
  • Excellent communication skills both verbally and written.
  • Flexibility, adaptability, team-orientation, and the ability to take situations in stride.

 

Bilingual candidates (English/Spanish) preferred but not required.

Schedule – Monday through Friday, 7 AM – 3 PM.

EEO

To apply, submit up-to-date resume and cover letter to: careers@stfrancishouse.org.  Interest without cover letter may not be considered.

 

Wellness and Life Skills Coach  

The Wellness and Life Skills Coach helps participants–many of whom have extreme life stressors, are in recovery and/or have histories of trauma—to develop healthy life skills and support personal growth.  Using a person-centered approach, they pay special attention to helping participants navigate points of stress in transition, including those that they experience in the job search and placement process.  They coach participants to recognize, articulate, and build on their strengths and to help them understand how the ways they view themselves impacts their behavior and choices and achievement of personal goals.  The Coach provides these important and timely supplemental tools, techniques, insights and guidance to all WFD participants with the goal of strengthening participants’ overall resilience, and creating a foundation for successful reintegration into work and community settings.

 ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provides personal development, wellness and life skills coaching to participants engaged in workforce development services through one-on-one work and within group settings (classrooms, workshops, support groups).
  • Incorporates a range of tools and techniques related to life skills and overall personal development–such as personal growth pathways, healthy living and self-care, self-presentation/ self-concept, independent living skills, and social and interpersonal skills-to help individuals determine what works best for them.
  • Oversees the operations of Studio Shine, which provides professional clothing coupled with personalized guidance designed to help participants to dress in ways that both reflect their personalities and shape how others perceive them by putting their “best selves” forward.
  • Teaches, exposes, and helps participants develop personalized wellness plans and practice wellness techniques and activities such as mindfulness, exercise, meditation, sleep hygiene, nutrition, and breathing exercises.
  • Prioritizes individual work with participants who are at a point of transition, such as entering a program, starting a job search and/or job, moving into housing, and/or engaging in the community.
  • Ensures that all work is firmly grounded in the person-centered approach, in that it builds on each participant’s unique circumstances, personality, strengths and life experiences, as well as expressly includes their cultural, ethnic, and/or racial experiences.
  • Maintains a collection/menu of up-to-date wellness and life skills resources and tools that can be drawn on and personalized as needed, including online resources.
  • Identifies and engages the services of external and internal providers and volunteers to further enhance the work, including but not limited to grooming services (salon/barbershops), yoga/fitness instructors, nutritionists, personal stylists, and mentors.
  • Works actively and collaboratively with other staff who are supporting participants to ensure good communication and avoid duplicating efforts.

EDUCATION & EXPERIENCE:

  • Minimum Requirements: High School Diploma or equivalent with a minimum of minimum of 5 years of professional experience that explicitly incorporates elements of wellness and  life skills coaching.
  • Minimum of 1 year experience working directly with people experiencing homelessness/ and or recovery.
  • Life coaching or other wellness related certification a plus, but not required.
  • Lived experience of homelessness and/or recovery a plus.

 KNOWLEDGE, SKILLS & ABIILTIES:

  • Proven ability to engage and support vulnerable individuals as well as motivate and guide them toward planning for and fulfilling short and long-term personal goals.
  • Clear articulated ability to adapt a life-coaching framework- typically applied to work with economically advantaged people- to a very vulnerable and marginalized population.
  • Desire to work within a non-traditional homeless services setting—acting as both a generalist and a specialist on a team with colleagues who have a range of varying skills and experience to support people in exiting homelessness.
  • Knowledge of principles and practices in Transformational Life Coaching.
  • Practiced knowledge of a range of wellness and self-care techniques.
  • Proven understanding of the needs and challenges of people who have experienced trauma and/or those who are in recovery from addiction.
  • Commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.

 

 

Schedule – Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:30-4:30pm. Some extended evening and weekend hours may be necessary at times, and would be announced and scheduled in advance.

EEO

To apply, submit up-to-date resume and cover letter to: careers@stfrancishouse.org.  Interest without cover letter may not be considered.

 

Clinical Case Manager

The Clinical Case Manager works one-on-one and in small groups with guests of St. Francis House to provide counseling, referral, and advocacy services.  Through individualized service planning, goal setting, and coordination of care, the Clinical Case Manager helps guests obtain the skills, support, and resources needed to achieve stability in key areas such as housing, income, and behavioral health.  The Clinical Case Manager is grounded in trauma-informed and person-centered practices in order to assist guests in addressing the various and complex barriers associated with homelessness.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Determines the needs of individual guests through engagement and strength-based needs assessment process
  • Carries a caseload of 30 (+/-) clients with the goal of moving them towards self-sufficiency.
  • Creates goals and individualized service plans along with guest(s)
  • Provides crisis intervention and assistance with behavioral problems as needed.
  • Provides on-call clinical services in rotation with other clinical staff during day shelter hours.
  • Works within a holistic care model, collaborating closely with other clinicians, psychiatrists, physicians, case managers, and support staff.
  • Provides referral services for individual guests internally at St. Francis House and with external agencies and resources.
  • Follows up in order to assess the effectiveness of case management and general counseling services, updates goals and service plan accordingly, and determine discharge planning/successful transition from clinical case management service with guests.
  • Provides services to guests that empower each individual and promote pathways to self-determination and stability, using an integrated “Universal Design” model of care that is Person-Centered, Recovery Focused and Trauma Informed.
  • Conducts outreach and triage to guests in the busiest areas of our day shelter when not working individually with guests.
  • Engages guests by utilizing techniques of motivational interviewing to empower guests while using the ‘Stages of Change’ model to understand and to assist them with issues related to housing, benefits, employment, life skills, treatment for substance abuse and mental or physical health issues, etc.
  • Maintains real-time accurate records of guest contacts, case management services provided, and guest progress in web based software program (ETO) and partners with guests to monitor, address/resolve challenges, using a person-centered, empowerment approaches.
  • Actively participates in individual supervision, team meetings, case conferences and presentations.
  • Works collaboratively with colleagues in the clinical and recovery services team, as well as other departments.

EDUCATION & EXPERIENCE:

  • Master’s degree in Social Work, Counseling, or related field required.
  • 3-5 years experience with highly vulnerable, high-barrier individuals and awareness of issues common to those who are experiencing homelessness.
  • Experience working with homeless adults and/or in a homeless services environment preferred.
  • Experience in, appreciation for, and interest in doing clinical case-management.
  • Experience with a population with co-occurring disorders.
  • Experience working with and within a substance abuse treatment environment a plus.
  • Experience with trauma-informed, recovery-focused, person-centered models of care.
  • Experience and comfort working with a client database, and the commitment to recording assessments, service plans, and client contacts regularly and consistently.
  • Successful experience working with professionals from different racial, ethnic, cultural, and/or socio-economic backgrounds.
  • Lived experience with homelessness and/or recovery a plus.

KNOWLEDGE, SKILLS & ABIILTIES:

  • Ability to communicate calmly and effectively with agitated guests and/or in a crisis situation, using good judgment and applying de-escalation techniques as necessary.
  • Ability and experience in maintaining and modeling appropriate boundaries with guests so that guests receive clear signals about what behavior is acceptable and unacceptable at St. Francis House.
  • Demonstrated understanding and exhibiting professionalism, appropriate boundaries, and oral/written communication skills.
  • Ability to maintain a non-judgmental attitude and positive regards when working with individuals experiencing homelessness.
  • Must be proficient in the following computer applications–Microsoft Word, Excel and Outlook
  • Creative problem-solving skills.
  • Ability to work independently and effectively within a team setting.
  • Strong communication skills; both verbal and writing.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and employee handbook.
  • Ability to write timely and accurate clinical case management documentation/notes.

Schedule – Eight hours a day, Monday through Friday, 7:00 am -3:00 pm or 7:30 am -3:30 pm.

On-call rotation schedule during shelter hours.

 

  • EEO
  • Bilingual (English and Spanish) preferred.
  • To apply, submit up-to-date resume and cover letter to: careers@stfrancishouse.org.  Interest without cover letter may not be considered.